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Downtown Toronto, Etobicoke, Lifestyle talk, Markham, Mid Town, Mississauga, North York, Scarborough

Excellence in Hospitality

August 3, 2012

Airport Pick Up Service is available for all guests complimentary

Whether you’re an out-of-town guest or a local in need of temporary residence, it’s the little details that really matter most. From arranging transportation from and to the airport to ensuring you receive a clean, well-appointed furnished apartment, the DelSuites Guest Services Team are keenly aware of the details that can make or break your experience.

As Erin Conaty, Guest Services Manager shares, “we offer guests’ personalized service with a friendly face.” This means you’ll not only receive a welcome greeting, but you’ll also receive a complete suite orientation by a Guest Services team member if requested. Similar to a hotel’s concierge, the Guest Services Team are available to quickly source the items you may have forgotten and can assist with recommendations for local area restaurants and attractions.

Meticulous Attention to Every Detail

Even before you put your key in the door, our Points of Perfection program makes it possible for the Guest Services Team to ensure you have the best stay possible. Through the program, a DelSuites representative thoroughly inspects all suites, to guarantee that it will meet guests’ expectations. “We are committed to having our guests feel like they are at home without the worries of having to take care of their home,” explains Conaty.

From confirming that the suite’s appliances are in working order to checking that the bedrooms and bathrooms are clean and well-stocked with linens, the team takes note to ensure that no detail goes unnoticed. But even when something does go awry, Conaty says that guests can be assured that a member of her team, which includes an after hours On-Call Manager, will have the situation rectified within 24 hours or less.

As an added bonus, you can also take advantage of the complimentary weekly cleaning services, to help you maintain a well-ordered suite for the duration of your stay.

Along with the Points of Perfection program, Guest Services also features an array of benefits that are aimed to make your life easier.

Imagine having fresh groceries placed in your suite before your arrival….so convenient!

Imagine walking into a fully stocked kitchen, the very first time you walk through your suite door; while it may seem like an unlikely dream, it can be your reality. “Finding an open market late at night can be a daunting task for even the most seasoned traveler,” explains Conaty. By simply completing the DelSuites online form prior to your arrival, you’ll have all your favourites waiting at your temporary home, no matter what time of the day or night you arrive. In addition to the pre-arrival grocery shop, through a coordinated program with Grocery Gateway, guests can take full advantage of customized grocery shopping services throughout their stay. Groceries ordered through the Grocery Gateway on line service will be delivered to your door, leaving you plenty of free time to relax and use the many amenities the building offers or explore the city.

From arranging move-in assistance and airport transportation, the Guest Services Team at DelSuites have you covered. As Conaty confirms, whatever the help you need, her team is ready to assist and is only a phone call away.

For any guest service requests or to learn more about the team, click here.

Downtown Toronto, Lifestyle talk

Downtown Toronto Qwest Renovations – Finding a Fresh Balance

July 19, 2012

From the moment you enter your suite at the Qwest location, you can’t help but notice the changes. White walls offer a crisp and clean backdrop for the contrasting black and red furnishing, creating an appealing modern atmosphere that is an integral part of the DelSuites experience.

When it came time to plan the building’s redesign, taking into consideration of the trends and needs of what our guests would like to see, “brighter suites with more colour,” as well as clean lines that highlight the open-concept suites, was the team’s top priority.

“This $.5 million transformation was necessary to meet the demands of clients who work in a fast-paced environment in the Entertainment District of Downtown Toronto.,” explains Erin Conaty, Guest Services Manager, “we wanted to create an atmosphere that is consistent with that lifestyle.”

For the redesign of the Qwest suites, Conaty enlisted the expertise of interior design firm Decorium, in order to create a theme that is consistent with the trendy Queen West neighbourhood.  Focusing on creating suites that appeal to contemporary-minded clients, elements that echoed a minimalist esthetic including floating shelving, are incorporated into the living space.

Building on a contrasting colour palette of black and white while injecting bold pops of deep red tones, the designer selected furniture that blended modern and classic pieces for a current yet relaxing living environment. In keeping with the clutter-free design, multi-functional pieces, such as the white ottoman cubes, were a must-have, providing additional seating for entertaining, while tucking away neatly when not in use.

The space saving closet organizers also increased the usable space for our guests.  Adding a finishing touch of spark to the living room, glass side table lamps also offer adjustable lighting, while modern chandelier fixtures add brightness to the dining area.  A distinct personality to each apartment, a series of black and white photographs of Toronto neighbourhoods and landmarks offer guests a visual tour of the city. “We wanted to share a little of Canada’s history, but in a modern and contemporary way,” offers Conaty.

“We are thrilled that this renovation is now 50% complete and we look forward to impressing our guests with an enhanced overall experience,” said Dan Henderson, general manager. “This transformation has allowed us to evolve into a trendy relaxing home for our loyal business travelers and individual travelers alike.”

By blending modern design with classic elements, the team created a fresh and current style for Qwest that is reflective of its historic neighbourhood.  But even if modern living isn’t on your radar, Qwest still offers options for guests who prefer a more classic style. Quite simply it’s a thoughtful touch, one that adds to the welcoming atmosphere that’s at the heart of the DelSuites experience.

To experience the new world of contemporary living at the Qwest building and find out about our rates, click here.

About me, Lifestyle talk

DelSuites is Consistently the Consumers’ Choice

June 4, 2012

For the fourth consecutive year, DelSuites is the recipient of the Consumer Choice Award for Executive Suites Toronto. “We are extremely proud of this recognition and are determined to maintain our reputation for unparalleled services,” shares Elle Crane, Director of Sales.

The Awards, which were presented at the CCA Award Ceremony held on Thursday May 17, 2012, recognize the outstanding level of service provided by companies across five industry sectors.

The Consumer Choice Award is not only a recognition of significant business achievement but by collecting the thoughts, opinions and perceptions of both businesses and consumers, also supports the value of the customer’s experience.

We continue to offer an alternative to hotel living that provides many of the luxuries of home. As Crane explains, “this achievement demonstrates our commitment to consistently deliver the ultimate customer experience.” Receiving the Award not only signifies our dedication to business excellence, but also acknowledges the company’s efforts to earn the trust and respect of its customers.

Exclusively offering the highly regarded Tridel brand condominiums to its “Fortune 500” clients, DelSuites has become one of the largest firms of their kind in the GTA.

To receive the ultimate customer experience, book your stay in Toronto by visiting www.delsuites.com.

 

Customer Service Experience

Going beyond the expected…and Going Beyond the Expected

May 22, 2012

As we strive to ensure our guests recieve the ultimate customer experience, there are times like these when we recieve feedback from our guests, that allow us to continue to be proud of what we do.   No matter how lavish the surroundings, it’s almost always the service and attentiveness that the guest receives, or doesn’t receive, that will determine their return.

If you would like to share your DelSuites experience with us, please send your feedback here.

Uncategorized

Living in Between – Home Renovations

May 10, 2012

As he embarked on a major home renovation project, Mr. Taub thought booking an extended hotel stay was the only way to bypass the dust and dirt. But when a friend suggested he consider a furnished rental in one of Delsuites buildings, Taub was thankful he had another option.

With the professional assistance of Delsuites’ on-call manager, Taub was able to quickly book a suite and effortlessly relocate his family away from the mayhem.

With summer around the corner, you may be ramping up for your own home renovation.
But let’s face it living in the middle of a construction site is no one’s idea of a good time.

While you probably can’t book a vacation until the dust settles, living offsite may even help you reinstate a semblance of order into your every day.

Believe it or not, while your home may be in a state of chaos, living away from it doesn’t have to be, according to Taub, “staying with Delsuites allowed us to be self-sufficient.”

Beyond the functionality of a fully-equipped kitchen and well-appointed living room, each suite also offers the simple yet practical comforts such as coffee makers, dinnerware and linens that make it seem less like temporary accommodations and more like a place you can call home.

Even if you’re not planning home renovations this summer, your family may be making a move to a larger (or smaller) dwelling. As every homeowner knows, between buying and selling, there are bound to be delays which may temporarily leave you without a place to live.


With more than 14 locations throughout the Greater Toronto Area, Delsuites provides an accessible and affordable alternative that will fit into your budget.

“We have apartment living,” explains Taub, “for the price of a hotel stay.”

Let’s face it whether you’re going through a home renovation or uprooting your family, you’re bound have unexpected expenses, but where you live in between doesn’t have to be one of them.

In fact, at Delsuites extending your stay will actually cost you less; proving that it`s possible to find a comfortable and affordable alternative to your home sweet home.

For more information on finding a hotel alternative when in between homes, visit www.delsuites.com