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About me, Business Travel, Customer Service Experience, Feedback and Reviews

The Service Experience Matters

February 17, 2016

Its important for us to understand the service experience our guests’ have in our furnished apartments and how we can deliver it. Kimberley Feather, our Guest Services Representative shares
what it means to go above and beyond the standard level of service.  She develops relationships and provides intangible service. Kim understands her guests’ special requests and needs
and is able to retrieve information on past guests stays so upon their return the little extra comforts of home are there for arrival.

Watch her video and how she is committed to the service experience and exceeding our guests’ expectations.

 

 

 

 

About me, Announcements, Business Travel, Family Vacations in Toronto, North York, Relocation, Toronto Family Travel

Welcome to The Avondale – A Fresh New Look!

December 4, 2015

AvondaleThe Avondale furnished apartments are conveniently located in the heart of North York and is mere steps from all the excitement and energy that Yonge Street has to offer. Close to Mel Lastman Square, the Performing Arts Centre, Parks, Shopping and Restaurants, major highways and transit – The Avondale is the natural choice to stay!

The Avondale apartment is the ideal home away from home and a great alternative to staying in an expensive hotel in Toronto. You have the advantage of more square footage and being able to prepare home cooked meals in your own fully equipped kitchen. Weekly housekeeping services and in-suite washer and dryer are just a couple of the amenities offered Avondalethat will make your travel experience much more enjoyable, comfortable and affordable. The Avondale also features a bowling alley, fitness centre, swimming pool and billiards room to help you unwind after a busy day at work.

Recently we made some exciting new changes to our furnished apartments.

The Design – A New, More Modern Look

Featured in our re-design was a more modern look that introduces warm tones and highlights the great features of our suites. Borrowing from the success of our James Cooper Mansion, we introduced a more modern, elegant and sophisticated look at The Avondale.

AvondaleThe open design of the kitchen, living room and dining areas allow for the free flow of traffic and natural light. The neutral colour scheme of creams and browns is carried throughout the suite – with a few bright red accents. Wood flooring is used throughout the living spaces, which ties the space together.

The walls have been painted in a neutral tone and feature accent walls in a warm grey tone. We chose the neutral tones for the walls so that they would be calming and relaxing and offer an environment that was pleasing to the eye.

In the living room the sofabed and accent chair offer ample seating and are upholstered with a soft fabric.Avondale

For the bedroom we also chose calm and neutral tones, with a few bold accents such as red pillows on the bed. With a large window featuring stunning views and a bedside lamp for reading, the bedroom is a calm, comforting oasis for relaxation.

The apartment also features a dedicated workspace along with high speed wireless internet which is the perfect spot to set up a laptop and answer your emails or get work done. Offering a bright lamp and a comfy chair, we think it is a wonderfully pleasant work environment.

The apartment’s new look makes it an even more enjoyable place to relax and recharge when you are visiting Toronto, whether you are there for business or pleasure. Why not book a stay in our Avondale apartment so that you can experience the new design for yourself?

About me, Business Travel, Relocation

Sales Techniques for Corporate Housing

December 2, 2015

There are sales techniques for corporate housing to capture prospects. Its important for Enid, our Senior Account Manager to build real connections. By doing so, she conducts research to find who her target markets are.

She then attends industry networking events such as those organized by CERC (Canadian Employee Relocation Council) and trade shows including the OIAA (Ontario Insurance Adjusters Association). She ensures shes accessible and visible and with that, she is more successful at transforming a good lead, qualified prospect into the perfect guest for temporary housing in Toronto.

 

About me, Customer Service Experience

Guest Service Operations Furnished Rentals

October 16, 2015

DelSuites has been in business for over 17 years.  As we continue to grow, we constantly are looking for ways to make operations more streamlined and efficient. Erin Conaty discusses how our central laundry room is an integral part of our daily guest service operations furnished rentals.

Here in our central laundry room, we ensure quality control, receive deliveries and where all linens are washed and stocked.
All linen is inspected prior to folding and delivery to our furnished apartments Toronto. With this, DelSuites ensures we meet the needs of our guest throughout their stay.

Watch Erins video to find out more about DelSuites central laundry room.

 

 

About me, Business Travel, Community Events, Relocation

DelSuites Attending 2015 CERC Conference

September 25, 2015

2015 CERC ConferenceAt the Canadian Employee Relocation Conference (2015 CERC Conference) beginning Sept 27th to Sept 29th, delegates will from the relocation industry will come together to build connections,  share insights and join fellow professionals for an in-depth look into exploring key trends in global mobility and examining the value of mobility as a driver of business success.

Sessions feature an accomplished faculty of speakers including Dr. Janet Lapp, a world renowned expert on organi2015 CERC Conferencezational change and will share insights about skill sets needed to drive change in organizations and how to lead with courage and perseverance.

In addition, more specialized sessions will include topics such as Managing the Complexities of Canada’s Immigration System led by Julie Lessard, BCF; David Manicom, Citizenship and Immigration Canada; Colin Spencer James, Employment and Social Development Canada.

Beyond the learning sessions, there are plenty of resources and business solutions to explore at this year’s conference. No matter where your business takes you, DelSuites recognizes that our global economy makes finding the right corporate housing provider a top priority. As a leader in Toronto’s corporate housing market, our team understands the unique needs that face new Torontonians.

2015 CERC ConferenceIn an effort to help you make the right decisions for your staff, DelSuites will be available throughout the 2015 CERC conference to answer any questions that you may have about our properties and our neighbourhoods.

As a proud member of the Corporate Housing Providers Association (CHPA), DelSuites is not only committed to offering quality furnished rentals in Toronto, but we’re also interested in hearing what our clients think about our properties and services. Whether you’re a current client or exploring your housing options, drop by our booth (Booth #17) and connect with our team members to find out more about how we can best serve your business. And while our friendly staff with their expert housing advice are reason enough to come by, we’ll have a few prizes on hand to give away too!