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Announcements, Customer Service Experience, Feedback and Reviews

DelSuites Achieves TripAdvisor Certificate

August 19, 2016

TripAdvisorThe Tripadvisor Certificate of Excellence is an impressive accolade that is awarded to the best businesses listed on the review website. It honours restaurants, hotels and attractions that receive great traveller reviews consistently. There are many establishments around the world that have earned this award for delivering superior customer service and DelSuites is proud to announce that it is one of them for the third consecutive year.

DelSuites is thrilled to have qualified for this distinction three years in a row, which is a reflection of the fact that they have dedicated themselves to offering their customers an excellent experience. Cliff Norton, Director of Sales, states “It is very easy and common for a company to call itself customer centric, however, there can be no greater measure of being a customer focused company than actual customer reviews and an award based on their reviews.”

Qualifying for the Certificate of Excellence

The TripAdvisor Certificate of Excellence is now in its 6th year. In order to qualify for this award, a business must have an overall Tripadvisor rating of at least four out of five stars. Also, it must have a minimum number of reviews in order to qualify, including a minimum volume of reviews that have been received within the last 12 months.TripAdvisor

Only the top 10% of the businesses on the review website qualify for this prestigious award. The winners include top notch hotels and restaurants from all over the world. Because the award is based on the reviews of the customers, it is truly a reflection of those businesses that go above and beyond to make sure that their customers have the best possible experience. DelSuites is honoured to be named among the other businesses that have qualified for this award.

TripAdvisor – Your Source for Travel Reviews

Kim 2TripAdvisor is one of the most valuable resources for travellers, as it allows users to view millions of reviews of hotels, hostels, resorts, tour agencies, attractions, restaurants and more. These objective user reviews allow travellers to plan their trips based on real experiences by other visitors. TripAdvisor was one of the first websites to adopt this model and it pioneered the way in user-generated content, creating an example for many other types of review websites that came after it.

TripAdvisor also operates more than 24 other travel brands, including Vacation Home Rentals, TravelPod, Airfare Watchdog, Cruise Critic, Jet Setter, Flip Key, Gate Guru, The Fork, Smarter Travel and much more. It is one of the biggest brands on the travel scene and the go-to place that travellers go when they want to read an unbiased review before booking a trip.

After receiving the Certificate of Excellence for the third year in a row, DelSuites will continue to go above and beyond to provide the best possible travel experience for its guests from all over the world.

View the DelSuites TripAdvisor press release.

Announcements, Customer Service Experience, Giving Back

“Spirit of Partnership” Awarded from Oakwood Worldwide

June 24, 2016

Oakwood WorldwideDelSuites is proud to announce that it has been recognized by Oakwood Worldwide and has been granted the Spirit of Partnership Award. This prestigious award was announced during the Corporate Housing Providers Association annual conference.

Oakwood Worldwide is the global leader in the field of serviced apartments and corporate housing and it recognizes the best supply chain partners from North America at the annual Corporate Housing Providers Association conference. Other awards were given out during the conference for other achievements in the industry, such as highest service level, highest volume and more. This conference is one of the most important events in the corporate housing industry.

The Spirit of Partnership Award

This award is not for the accommodation with the most room nights or the best customer scores, but for the company that will go above and beyond to help Oakwood in any way possible. The Spirit of Partnership award celebrates companies that are involved in the community around them and are actively working to make it a better place.

This award is a direct reflection of the positive attitude and excellent customer service approach that DelSuites has. In everything that they do, DelSuites goes further and strives to be involved in the community in positive ways. It is an honour to receive this award, as it highlights the dedication DelSuites has to improving the world around them.

A Commitment to the Community

DelSuites recently visited the Toronto Humane Society and donated five bags of gently used towels to this organization. The Humane Society cares for the health of stray animals and provides them with shelter, medical care and spay and neutering services.

The organization is run by volunteers who work to match the animals with their new homes, socialize them, groom them, walk them, play with them and feed them. By getting involved with the Toronto Humane Society and donating these used towels, DelSuites is contributing to a healthier and happier community. Working together with the Toronto Humane Society is just one of the ways that DelSuites contributes to improving the city and the lives of animals and people in the community.


About me, Announcements, Business Travel, Family Vacations in Toronto, North York, Relocation, Toronto Family Travel

Welcome to The Avondale – A Fresh New Look!

December 4, 2015

AvondaleThe Avondale furnished apartments are conveniently located in the heart of North York and is mere steps from all the excitement and energy that Yonge Street has to offer. Close to Mel Lastman Square, the Performing Arts Centre, Parks, Shopping and Restaurants, major highways and transit – The Avondale is the natural choice to stay!

The Avondale apartment is the ideal home away from home and a great alternative to staying in an expensive hotel in Toronto. You have the advantage of more square footage and being able to prepare home cooked meals in your own fully equipped kitchen. Weekly housekeeping services and in-suite washer and dryer are just a couple of the amenities offered Avondalethat will make your travel experience much more enjoyable, comfortable and affordable. The Avondale also features a bowling alley, fitness centre, swimming pool and billiards room to help you unwind after a busy day at work.

Recently we made some exciting new changes to our furnished apartments.

The Design – A New, More Modern Look

Featured in our re-design was a more modern look that introduces warm tones and highlights the great features of our suites. Borrowing from the success of our James Cooper Mansion, we introduced a more modern, elegant and sophisticated look at The Avondale.

AvondaleThe open design of the kitchen, living room and dining areas allow for the free flow of traffic and natural light. The neutral colour scheme of creams and browns is carried throughout the suite – with a few bright red accents. Wood flooring is used throughout the living spaces, which ties the space together.

The walls have been painted in a neutral tone and feature accent walls in a warm grey tone. We chose the neutral tones for the walls so that they would be calming and relaxing and offer an environment that was pleasing to the eye.

In the living room the sofabed and accent chair offer ample seating and are upholstered with a soft fabric.Avondale

For the bedroom we also chose calm and neutral tones, with a few bold accents such as red pillows on the bed. With a large window featuring stunning views and a bedside lamp for reading, the bedroom is a calm, comforting oasis for relaxation.

The apartment also features a dedicated workspace along with high speed wireless internet which is the perfect spot to set up a laptop and answer your emails or get work done. Offering a bright lamp and a comfy chair, we think it is a wonderfully pleasant work environment.

The apartment’s new look makes it an even more enjoyable place to relax and recharge when you are visiting Toronto, whether you are there for business or pleasure. Why not book a stay in our Avondale apartment so that you can experience the new design for yourself?

Announcements, Business Travel, Customer Service Experience, Lifestyle talk, Relocation, Toronto Family Travel

DelSuites Shortlisted for an EMMA

August 10, 2015

FEM_AMERICAS_BUTTON 2015DelSuites is having a great year, fresh off from being shortlisted for an EMMA 2015 (Expatriate Management and Mobility Awards), the global mobility industry’s premier awards by the Forum for Expatriate Management (FEM).

These awards recognize industry leaders, business successes and rising stars in global mobility. This is the second nomination for DelSuites being nominated for Corporate Housing Provider of the Year. The awards ceremony takes place on September 10th in San Diego, California.

‘It is always great to be nominated for awards like this,’ says Cliff Norton, Director of Sales. ‘When you see the caliber of other finalists and to see DelSuites right there beside them shows that what we are doing is working. On a personal side, it is recognition of our staff and the countless hours that they put in during work time and on their personal time. Although it would be great to win, the nomination in itself is prize enough for me.’

Since its inception in 1999, DelSuites partnered with the Tridel group to meet the needs of a niche market: corporate travelers who require long term stays that is more comfortable than a hotel stay.  It has since then positioned itself as one of the best furnished accommodation rental properties in the business. The company has receive the 2015 TripAdvisor award of Excellence and is consistently rated by its guests for its service and cleanliness. Learn more about our guest services in our video; the role of reservations; and reasons why your company should consider booking an executive rental in Toronto. That said, Delsuites has not only grown to accommodate corporate clients, they also appeal to leisure visitors and families. Here are our tips on relocating your family to the city.

A full list of all EMMA Shortlisted nominees is listed here.

Stay tuned to see if DelSuites takes home the award this year!


Announcements, Business Travel, Downtown Toronto, Entertainment, Events, Lifestyle talk, Toronto Family Travel, Vacation Travel

Upcoming June and July Toronto Events, 2015

June 8, 2015

June and July Toronto EventsThe summer of 2015 is going to be an exciting one in Toronto with a number of special events this year. Many of these events are located in downtown Toronto, centrally located and not too far from your furnished apartment. This is an ideal time to be in the city for your short-term stay or an extended stay. Here are a few of our favourite June and July Toronto events happening this year.

1. North By Northeast Festival (NXNE) (June 17-21, 2015). This festival has gone beyond just music to converge creatives artists into five different event-packed streams: Music, Film, Interactive, Comedy, and Art. Toronto will be a buzz with shows (and secret shows) at concert venues littered across town as well as free concerts at Yonge and Dundas Square. Discover your favourite shows and plan in advance so you can use your pass well.

2. The Toronto Jazz Festival (June 18-27, 2015). If you’re a fan of jazz, you’ll get a choice to hear over 1,500 musicians

June and July Toronto Events

Photo Credit: Mark Watmough

and 350 performances in over 40 locations around Toronto. This year, the festival will celebrate Oscar Peterson’s 90th birthday and welcome back Jamie Cullum to the stage. Festival headquarters are at Nathan Phillips Square, which features a fully licensed Mainstage Marquee and outdoor stage, where you can see some performances for free. It’s always a great way to introduce the summer!

3. Luminato (June 19-28, 2015). Luminato celebrates Toronto’s vibrant arts and culture scene in Toronto, via this 9 day festival across the downtown core and at the festival hub in David Pecault Square. See performers like Jason Collett revive his basement revue; view the imaginary rose garden, a visual arts display; or dance the day away at a Brazilian block party! There are many events everyday, so do check the website to see which one appeals to you.

June and July Toronto Events

Photo Credit: US Embassy Canada

4. Taste of Toronto (July 2-5, 2015). This food event takes over the grounds of Fort York in its second year. Food enthusiasts are drawn to sample dishes from some of the best eateries in the city, including Montecito, Barque, THR & Co., Splendido, Bosk, and Richmond Station. Exciting food events will be on offer, as well, including the Toronto Life Chef’s Table, a series of interactive discussions with chefs; and the Metro Masterclass, a hands-on cooking session from the popular chefs (and a visiting chefs, including Christina Tosi, of Momofuku Milk Bar). The best part? You can walk home from your food coma!June and July Toronto Events

5. Fringe Festival (July 1-12, 2015). This is the best way to see theatre for cheap with over 150 shows at over 30 venues in the city. The shows are performed at unexpected places in the city, as well, from waiting rooms to the back parking lot of Honest Ed’s. Now that there’s Fringe Kids in place, this is also a great way to introduce grassroots theatre to your children.

6. Pan Am/Parapan Am Games (July 10-26, 2015). The most anticipated event for this year, the Pan Am and Para Pan Am games will bring in over 7,000 athletes from the Americas and the Caribbean to compete in 36 Pan Am sports and 15 Parapan sports all over Toronto and within Ontario. If you’ve never gone to the Olympics, this is your chance to see some sports of that caliber as well as many athletic facilities being upgraded in time for the games. Many events surrounding the games are forthcoming, including Panamania, a 35-day arts and cultural festival. Many exciting musicians will be performing for free at Nathan Phillips Square including Janelle Monae, The Flaming Lips, The Roots, and Tanya Tadaq.

What June and July Toronto events are you looking most forward to?