Browsing Category

Customer Service Experience

About me, Business Travel, Corporate Housing, Customer Service Experience, Giving Back, toronto toursim

DelSuites Turns 20 Years Old!

November 15, 2018

DelSuites Turns 20DelSuites Turns 20!

In October 2018, DelSuites turns 20 – reaching a milestone. Our company has been around for a full two decades. On the year DelSuites launched, Titanic was dominating at the Oscars, the first Apple iMac was released, the last episode of “Seinfeld” aired, and Brad Pitt and Jennifer Aniston were still a thing.

Crazy, huh?

Looking back over the years, we are incredibly grateful for all of the wonderful guests and clients we have been able to work with. It’s a thrill DelSuites turns 20 and to be able to be part of the serviced apartment industry in Toronto and we’ve learned so much – so thank you.

DelSuites Turns 20

Oakwood Worldwide 2017 Partner Award

We’re also honoured by the awards that we have received over the last few years, including:

  • Oakwood Worldwide 2017 Partner Award – DelSuites had the highest guest satisfaction across their internal and client surveys. ‘DelSuites always works diligently to serve our guests and their Guest Services jumps on the service issues if they arise. They are all around great suppliers to work with’ – Oakwood Worldwide Employee.
  • TripAdvisor Certificate of Excellence (5 years running!)
  • CHPA (Best Green Progress) 2017 – The Best Green Progress Award recognizes a company exemplifying environmental responsibility and social performance through policies, plans and activities.

During the last 20 years, we’ve grown to become the largest serviced housing provider in Toronto with over 450 suites throughout the Greater Toronto Area. We are part of the Tridel Group of Companies, Canada’s leader in condo living.

Not bad for a 20 year old!

What Will the Future Bring?

Like many 20 year olds out there, we feel like this is the beginning of our story and we are just getting started.
Here’s what you can expect from us at DelSuites in the future:

Support for Causes We Believe In

DelSuites Turns 20

Toronto Humane Society

From donating towels and linens to Anguilla to support hurricane relief efforts, to providing blankets and bed sheets for animals at the Toronto Humane Society, to donating linens and towels to a primary school in Jamaica, we have always made the effort to support causes that are close to our hearts. We will continue in the future, as this is really important to our company values.

Commitment to Sustainability

We will continue to care about the environment. In 2017, we combined offices with our sister company Del Condominium Rentals and underwent office renovations at Tridel’s Head Office – to ensure that our working environment is sustainable as possible. We cut down our paper consumption by 75%, switched to LED light bulbs, implemented Eco Pens and made many other tweaks to reduce our carbon footprint.

Improving Customer Satisfaction

Our customers are really important to us, so we are always working to improve our customer satisfaction. We do this in a number of ways, including our Preventative Maintenance program that inspects suites regularly to keep them in tip-top shape. We’ve also launched our Guest Appreciation Program, where we thank our guests with a thoughtful gift and let them know how much we appreciate their business.

Cheers to another 20 years!

DeSuites Turns 20We are always looking to the future and thinking about how we can be the best company we can be… so we are pretty excited to see what the future will bring! Whether you’ve been with us since the beginning, or we have just met… we send a sincere “Thank You” your way. We couldn’t do it without you!

Business Travel, Corporate Housing, Customer Service Experience, Relocation

Corporate Housing Accommodation Trends

February 15, 2018

According to Mary Ann Passicorporate housing, the CEO of the Corporate Housing Providers Association (CHPA), more and more employers are placing their employees in residential housing rather than in a permanent home. This reflects the increase in project based assignments rather than permanent relocations. These short term relocations can last from anywhere from one month to a year.

Due to the increase in demand, corporate housing has become one of the hottest trends on the market and many providers are offering fully furnished residences available for month or longer.  Here are some of the reasons why corporate housing is becoming one of the best choices of places to stay.

Corporate Housing – Work/Life Balance

Millennials who are traveling for work are looking for a modern and convenient place to stay that will offer them the right work/life balance. They are seeking accommodation that offers the amenities that make them feel at home, with services such as WiFi, entertainment space, a full kitchen so that they can self-cater and much more.Corporate Housing

Corporate housing solutions offer an experience that is more like an apartment than a hotel room so that corporate travelers feel like they are enjoying the comforts of home.

Amenities

These business travelers also desire convenience within the building itself. They are seeking buildings with convenient amenities, such as security, secured parking, gyms, laundry and other services. WiFi is incredibly important, as they need to stay connected both for work and pleasure.

Safety measures are also a priority, which is why DelSuites has an underground secured parking facility, ensuite alarm systems and 24 hour security. Plus, a high quality housekeeping and maintenance service is also desirable.

Community

Many millennial business travelers seek social activity and interaction as part of their downtime, which is why corporate housing providers are starting to create shared spaces that are designed to Corporate housingcreate community and bring guests together.

For example, this could include barbeque areas, coffee shops, bars, breakfast tables, outdoor terraces and other areas where guests can interact with each other. This is another great way that modern corporate housing allows guests to maintain a good work/life balance.

Relationships

Another advantage of this style of housing is that the housing provider can build a long term beneficial relationship with the company. This makes things more convenient for the company, especially when they need to relocate several employees to an area.

Also, this means that employers will get to know who they are booking with and they can rest assured that they have proper insurance coverage and the exclusive use of the property. This trust is very important and can make a big difference.

These are just a few of the aspects of corporate housing that are making it one of the hottest accommodation trends at the moment.

If you are interested in learning more about this type of accommodation and how it could benefit your employees, contact us today.

Business Travel, Corporate Housing, Customer Service Experience, Lifestyle talk, toronto toursim

Benefits of Building Amenities

December 1, 2017

Building AmenitiesStaying in a furnished apartment offers a lot of advantages over a hotel stay, including providing more space to relax, a kitchen for self catering and laundry facilities. However, the features within the apartment aren’t the only advantages. There are also great building amenities that make your stay so much more enjoyable.

Let’s take a look at some of the benefits that building amenities provide:

Building Amenities – Fitness Centre

Regular exercise has a number of health benefits, including improved sleep, increased alertness, improved immune system function, improved mood. Plus, staying active also helps you to manage your weight and decreases your risk of a wide range of diseases.

Having a fitness centre right on the premises of your furnished apartment offers you the benefit of being able to get your workout in without having to go far. Even if the weather is dire outside, you can still burn calories with state of the art equipment and develop your physique with the weights.

24 Hour SecurityBuilding Amenities

Staying in a furnished apartment with 24 hour security means that you’ll be able to rest easy, knowing that the only people who enter the property are the ones who are supposed to be there.  The trained, professional security staff at every building are good at their job and will make you feel safe and right at home.

Party Rooms

What if you want to host an event during your stay, but you don’t have enough space for everyone in your apartment? Or, you would rather cater in a setting away from your accommodation, leaving you the option for a quiet place of respite during the festivities?
These rooms provide a great environment for birthday parties, family reunions and any other get-to-together that you may want to arrange while you are in Toronto.

Some buildings even offer theatre rBuilding Amenitiesooms, which can be booked for your own private movie screenings.

Secured Parking

Another beneficial amenity furnished apartments in Toronto offers is secured parking. Rather than leaving your car exposed to the elements, it will be kept safe and sound in the underground, secured parking garage. You won’t have to worry about your car or risk it being damaged.

This is a huge advantage in the chilly Toronto winters, as it will prevent the Canadian cold from taking its toll on your vehicle and also allow you to go straight from your furnished apartment to your car without having to brave the snow.

Great Building Amenities Make for a Pleasant Stay

These are just a few examples of the benefits offered by the building amenities available in Toronto. It’s not just about what’s in the apartment, it’s also about what the building has to offer and how it will make your stay more comfortable. To find out more about our building amenities, please contact us today!

 

About me, Announcements, Corporate Housing, Customer Service Experience, Family Vacations in Toronto, Lifestyle talk, Toronto Family Travel, toronto toursim

DelSuites Announces Pet Friendly Travel

November 10, 2017

Pet Friendly TravelDelSuites welcomes pet friendly travel accommodations; any domestic cats and dogs that are 25 lbs or less.

DelSuites is known for providing top notch accommodation with five star Tridel amenities, located in some of the most desirable neighborhoods in Toronto. The suites, equipped with full kitchens, laundry facilities and parking, are ideal for vacations, family travel, business travel, home renovations, insurance claims, relocation or medical stays.

Whether you are moving house and need to take your pet with you, or you simply want to bring Fluffy or Fido along on your vacation, you can book with DelSuites knowing that they will be welcome. When you arrive at your suite, you’ll receive a custom DelSuites food and water dish that you are free to use during your stay.Pet Friendly Travel

Pet Friendly Travel Accommodations

We only ask that your furry travel companion follows a few simple guidelines, such as:

  • Pets should be leashed at all time, or carried through common areas.
  • Pets are not permitted within the building’s recreation areas.
  • If your pet is left alone on cleaning day, please contain them within a crate for the safety of the pet and housekeeping personnel.
  • A $300 non-refundable Pet Cleaning Fee will be charged.
  • Service or Assistance animals can stay at no additional charge.

Please note that the guidelines may vary slightly depending on the location where you plan to stay, so please check the building page for specific pet allowances. Be sure to specify in your booking that you will be bringing your pet along with you.

The Benefits of Traveling With Your Pet

Here are some of the reasons yPet Friendly Travelou might want to consider bringing your furry companion along with you on your next trip.

  • There have been multiple studies that prove pets are good for your health. They can reduce stress levels, lower your blood pressure and boost your mood. Travel can be stressful, so bringing along your animal friend will help keep you calm and happy.
  • There’s no need to worry about finding a pet sitter or leaving them behind at a kennel.
  • Your pet won’t have to experience the loneliness and anxiety of missing you when you are gone.
  • You’ll be more motivated to get out and be active when traveling, as your furry friend will need walks.
  • Having your pet with you can help you feel safer and more comfortable when you are in an unfamiliar setting.

After a full day of exploring in Toronto, you and your furry friend can come home to a relaxing sanctuary right in the heart of the city. To find out more about our pet friendly travel accommodation and the guidelines for bringing your pet with you, please feel free to contact us at any time.

About me, Business Travel, Corporate Housing, Customer Service Experience, Downtown Toronto, Lifestyle talk, Relocation, Toronto Family Travel

DelSuites Offers Digital Home Services

April 19, 2017

Digital Home Services

These days it is more important than ever to be connected wherever you are staying, as the internet is such an integral part of our daily lives. Digital home services are important and according to a report in the New York Times, free Wi-Fi is increasingly present on the list of traveller’s must haves. Gone are the days of paid Wi-Fi. Any savvy traveler knows that Wi-Fi should be unlimited and free as a baseline feature.

DelSuites has always seen the importance of this and have provided great services in the past but now we are offering digital home services bundles that provide guests with digital utilities such as internet, cable and telephone bundles. These digital home services features continue to improve the quality of the guest experience when staying at DelSuites – making these furnished apartment rentals one of the most convenient and comfortable options for staying in the city of Toronto.

Stay Connected to the World with Digital Home ServicesDigital Home Services

Guests at DelSuites will enjoy the convenience of unlimited wireless high speed internet, keeping them up to date with emails, news, social media, videos and more. For those who are visiting on business this is a necessity, allowing them to do the work they need to do during their stay. In the case of vacationers, wireless internet is still crucial, as they want to be able to communicate with family and friends, update social media, research things to do in the area, read reviews of local restaurants and attractions, book tickets and much more.

Guests will also be able to take advantage of free local or long distance calling to any number within North America, excluding Alaska, Hawaii, Yukon, Puerto Rico, Nunavut, the Bruce Peninsula and Northwest Territories. When it comes to international calling rates, the prices are competitive with no additional administration costs. This means that visitors travelling from overseas will find it easy to stay in touch with their friends and families back home for an affordable rate – no matter where they are from.

Entertainment at Your Fingertips

Digital Home ServicesOur Premium digital package will keep guests entertained as it features premium HD television with close to one hundred channels and includes HBO and many premium movie channels. Guests will be able to directly order specialty sports and language packages using their credit card, without any additional administration costs. As well, guests with Netflix accounts can catch up on their favourite shows!  If guests require technical assistance with any aspect of their digital bundle, they will have direct access to tech support from the comfort of their suite.

These new digital home services bundles are just one of the many ways DelSuites goes above and beyond to make sure that their guests are happy and well taken care of. For more information about the digital home services or any other aspect of the furnished apartment rentals in Toronto, please contact DelSuites at info@delsuites.com