Browsing Category

Customer Service Experience

Business Travel, Customer Service Experience, Entertainment, Food & Recipes, Lifestyle talk

Tipping Etiquette in Toronto

September 23, 2016

Tipping EtiquetteIf you are visiting Toronto and you are from a culture where tipping is not the norm, you might be wondering what the appropriate local tipping etiquette might be. Who should you tip, and how much money should you give?

In Canada the tipping culture is similar to in the USA – tips are expected for many staff in the service, hospitality and food and beverage industry. Here are some important tips to keep in mind when it comes to tipping etiquette while visiting Toronto.

In a Restaurant

Unlike some destinations in Europe, a gratuity is not included in the bill at most Canadian restaurants. Instead, you should calculate approximately 15-20% and add that onto your bill. If the service was unsatisfactory, you caTipping Etiquetten give less and if the service was exceptionally good you can give more. You essentially tip based on the service experience.

Sometimes if you have a table with a large group, usually 8 or more, the restaurant will add an automatic gratuity to the bill. Some servers may rely on tips to bump up their wage and may feel frustrated by a large group who take a lot of time and effort to serve but don’t tip.

If you have a poor restaurant experience and you are considering not leaving a tip as a response, consider whether your experience was the fault of the server. If the food was bad or the service was slow because there weren’t enough staff, this is the fault of the kitchen and the manager. Consider asking to speak to the manager so that you can voice your complaints in a constructive way – you might even be offered a discount or a free meal as an apology.

Other Places to Tip

Tipping is also customary in other situations in Canada. You would be expected to tip your taxi driver, valet parking attendant, hotel room attendant, hotel concierge, hairdresser and manicurist. If you visit a spa during your visit to Toronto it is expected that you will tip your spa service provider around 10% of the cost of your treatment. Also, if you go on a guided tour and your guide offers you great service it is good to tip them around 10-15% to show your appreciation. When you are drinking at one of the many great bars in Toronto it is customary to leave around $1 per drink for the bar tender, depending onTipping Etiquette the cost of the drink.

In some situations, there will be a “Tip Jar” on the counter of a business, such as in a coffee shop, cafeteria and sometimes even in retail stores. However, in these situations the tip is optional. You can put a tip in these jars if you have enjoyed great service but you don’t have to – and it won’t be considered rude not to.

It can be tricky at first to remember who to tip while visiting in Canada, but if you are unsure you can always ask a Canadian friend or colleague about the appropriate tipping etiquette. Make sure to carry around a few small bills, loonies and toonies so that you have the right change whenever you need it!

Remember to tip on the sub-total, and not on the taxes!

Announcements, Customer Service Experience, Feedback and Reviews

DelSuites Achieves TripAdvisor Certificate

August 19, 2016

TripAdvisorThe Tripadvisor Certificate of Excellence is an impressive accolade that is awarded to the best businesses listed on the review website. It honours restaurants, hotels and attractions that receive great traveller reviews consistently. There are many establishments around the world that have earned this award for delivering superior customer service and DelSuites is proud to announce that it is one of them for the third consecutive year.

DelSuites is thrilled to have qualified for this distinction three years in a row, which is a reflection of the fact that they have dedicated themselves to offering their customers an excellent experience. Cliff Norton, Director of Sales, states “It is very easy and common for a company to call itself customer centric, however, there can be no greater measure of being a customer focused company than actual customer reviews and an award based on their reviews.”

Qualifying for the Certificate of Excellence

The TripAdvisor Certificate of Excellence is now in its 6th year. In order to qualify for this award, a business must have an overall Tripadvisor rating of at least four out of five stars. Also, it must have a minimum number of reviews in order to qualify, including a minimum volume of reviews that have been received within the last 12 months.TripAdvisor

Only the top 10% of the businesses on the review website qualify for this prestigious award. The winners include top notch hotels and restaurants from all over the world. Because the award is based on the reviews of the customers, it is truly a reflection of those businesses that go above and beyond to make sure that their customers have the best possible experience. DelSuites is honoured to be named among the other businesses that have qualified for this award.

TripAdvisor – Your Source for Travel Reviews

Kim 2TripAdvisor is one of the most valuable resources for travellers, as it allows users to view millions of reviews of hotels, hostels, resorts, tour agencies, attractions, restaurants and more. These objective user reviews allow travellers to plan their trips based on real experiences by other visitors. TripAdvisor was one of the first websites to adopt this model and it pioneered the way in user-generated content, creating an example for many other types of review websites that came after it.

TripAdvisor also operates more than 24 other travel brands, including Vacation Home Rentals, TravelPod, Airfare Watchdog, Cruise Critic, Jet Setter, Flip Key, Gate Guru, The Fork, Smarter Travel and much more. It is one of the biggest brands on the travel scene and the go-to place that travellers go when they want to read an unbiased review before booking a trip.

After receiving the Certificate of Excellence for the third year in a row, DelSuites will continue to go above and beyond to provide the best possible travel experience for its guests from all over the world.

View the DelSuites TripAdvisor press release.

Announcements, Customer Service Experience, Giving Back

“Spirit of Partnership” Awarded from Oakwood Worldwide

June 24, 2016

Oakwood WorldwideDelSuites is proud to announce that it has been recognized by Oakwood Worldwide and has been granted the Spirit of Partnership Award. This prestigious award was announced during the Corporate Housing Providers Association annual conference.

Oakwood Worldwide is the global leader in the field of serviced apartments and corporate housing and it recognizes the best supply chain partners from North America at the annual Corporate Housing Providers Association conference. Other awards were given out during the conference for other achievements in the industry, such as highest service level, highest volume and more. This conference is one of the most important events in the corporate housing industry.

The Spirit of Partnership Award

This award is not for the accommodation with the most room nights or the best customer scores, but for the company that will go above and beyond to help Oakwood in any way possible. The Spirit of Partnership award celebrates companies that are involved in the community around them and are actively working to make it a better place.

This award is a direct reflection of the positive attitude and excellent customer service approach that DelSuites has. In everything that they do, DelSuites goes further and strives to be involved in the community in positive ways. It is an honour to receive this award, as it highlights the dedication DelSuites has to improving the world around them.

A Commitment to the Community

DelSuites recently visited the Toronto Humane Society and donated five bags of gently used towels to this organization. The Humane Society cares for the health of stray animals and provides them with shelter, medical care and spay and neutering services.

The organization is run by volunteers who work to match the animals with their new homes, socialize them, groom them, walk them, play with them and feed them. By getting involved with the Toronto Humane Society and donating these used towels, DelSuites is contributing to a healthier and happier community. Working together with the Toronto Humane Society is just one of the ways that DelSuites contributes to improving the city and the lives of animals and people in the community.

 

About me, Business Travel, Customer Service Experience, Feedback and Reviews

The Service Experience Matters

February 17, 2016

Its important for us to understand the service experience our guests’ have in our furnished apartments and how we can deliver it. Kimberley Feather, our Guest Services Representative shares
what it means to go above and beyond the standard level of service.  She develops relationships and provides intangible service. Kim understands her guests’ special requests and needs
and is able to retrieve information on past guests stays so upon their return the little extra comforts of home are there for arrival.

Watch her video and how she is committed to the service experience and exceeding our guests’ expectations.

 

 

 

 

Business Travel, Customer Service Experience, Entertainment, Feedback and Reviews, Lifestyle talk

How To Entertain on Your Balcony

November 4, 2015

Entertain on your balconyMany condo balconies are small. That said, there’s still some space to spruce up your balcony, especially at our short term rentals at DelSuites. Here are our tips to maximize your space and entertain on your balcony.

1. Lighting. The lights you choose for your balcony can instantly change the mood of your outdoor space. Try stacked lanterns, string lights, or a few big potted candles.

2. Seating. Most balconies will only enable a small table and two chairs. If you wanted to use your balcony as an extension for an entertaining space, try a small bench or a chaise lounge instead of a small table and two chairs.

3. Extras. If you’re unable to put a BBQ or grill on your balcony, try a small bar cart (ideally coveEntertain on your balconyred for bad weather situations) or an outdoor wine cooler. Make your space cozy by adding a carpet or funky rug. Colourful or light accessories like blankets will entice you to be outdoors.

4. Plants and Flowers. Potted plants or hanging flowers can instantly add that joie de vivre to your space and make it welcoming for your guests. Weather conditions will dictate the type of plants you can grow and have on your balcony. It is advisable to give the dimensions and specifics of your balcony at your local flower/plant shop. Placement of flowers can be on the ground but also up high or hanging from the balcony. Varied placement will helpEntertain on your balcony spruce up the space.

5. Water features. A small, standing water fountain that needs to be plugged in (if there is an outlet on your balcony) would create that calming effect. A beautiful bowl surrounded by plants or a clear vase or bowl filled with rocks and water can add to your outdoor sanctuary.

Don’t forget if you don’t want to do anything to your balcony, there are outdoor spaces and pools at many of our properties where you can grill, swim, sunbathe, and socialize! It is one of the many features we offer as part of our award-winning services.

Your balcony is part of your space, so make the most of it! How do you create an outdoor sanctuary for yourself? How do you entertain on your balcony?