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Customer Service Experience

Announcements, Customer Service Experience, Giving Back

“Spirit of Partnership” Awarded from Oakwood Worldwide

June 24, 2016

Oakwood WorldwideDelSuites is proud to announce that it has been recognized by Oakwood Worldwide and has been granted the Spirit of Partnership Award. This prestigious award was announced during the Corporate Housing Providers Association annual conference.

Oakwood Worldwide is the global leader in the field of serviced apartments and corporate housing and it recognizes the best supply chain partners from North America at the annual Corporate Housing Providers Association conference. Other awards were given out during the conference for other achievements in the industry, such as highest service level, highest volume and more. This conference is one of the most important events in the corporate housing industry.

The Spirit of Partnership Award

This award is not for the accommodation with the most room nights or the best customer scores, but for the company that will go above and beyond to help Oakwood in any way possible. The Spirit of Partnership award celebrates companies that are involved in the community around them and are actively working to make it a better place.

This award is a direct reflection of the positive attitude and excellent customer service approach that DelSuites has. In everything that they do, DelSuites goes further and strives to be involved in the community in positive ways. It is an honour to receive this award, as it highlights the dedication DelSuites has to improving the world around them.

A Commitment to the Community

DelSuites recently visited the Toronto Humane Society and donated five bags of gently used towels to this organization. The Humane Society cares for the health of stray animals and provides them with shelter, medical care and spay and neutering services.

The organization is run by volunteers who work to match the animals with their new homes, socialize them, groom them, walk them, play with them and feed them. By getting involved with the Toronto Humane Society and donating these used towels, DelSuites is contributing to a healthier and happier community. Working together with the Toronto Humane Society is just one of the ways that DelSuites contributes to improving the city and the lives of animals and people in the community.

 

About me, Business Travel, Customer Service Experience, Feedback and Reviews

The Service Experience Matters

February 17, 2016

Its important for us to understand the service experience our guests’ have in our furnished apartments and how we can deliver it. Kimberley Feather, our Guest Services Representative shares
what it means to go above and beyond the standard level of service.  She develops relationships and provides intangible service. Kim understands her guests’ special requests and needs
and is able to retrieve information on past guests stays so upon their return the little extra comforts of home are there for arrival.

Watch her video and how she is committed to the service experience and exceeding our guests’ expectations.

 

 

 

 

Business Travel, Customer Service Experience, Entertainment, Feedback and Reviews, Lifestyle talk

How To Entertain on Your Balcony

November 4, 2015

Entertain on your balconyMany condo balconies are small. That said, there’s still some space to spruce up your balcony, especially at our short term rentals at DelSuites. Here are our tips to maximize your space and entertain on your balcony.

1. Lighting. The lights you choose for your balcony can instantly change the mood of your outdoor space. Try stacked lanterns, string lights, or a few big potted candles.

2. Seating. Most balconies will only enable a small table and two chairs. If you wanted to use your balcony as an extension for an entertaining space, try a small bench or a chaise lounge instead of a small table and two chairs.

3. Extras. If you’re unable to put a BBQ or grill on your balcony, try a small bar cart (ideally coveEntertain on your balconyred for bad weather situations) or an outdoor wine cooler. Make your space cozy by adding a carpet or funky rug. Colourful or light accessories like blankets will entice you to be outdoors.

4. Plants and Flowers. Potted plants or hanging flowers can instantly add that joie de vivre to your space and make it welcoming for your guests. Weather conditions will dictate the type of plants you can grow and have on your balcony. It is advisable to give the dimensions and specifics of your balcony at your local flower/plant shop. Placement of flowers can be on the ground but also up high or hanging from the balcony. Varied placement will helpEntertain on your balcony spruce up the space.

5. Water features. A small, standing water fountain that needs to be plugged in (if there is an outlet on your balcony) would create that calming effect. A beautiful bowl surrounded by plants or a clear vase or bowl filled with rocks and water can add to your outdoor sanctuary.

Don’t forget if you don’t want to do anything to your balcony, there are outdoor spaces and pools at many of our properties where you can grill, swim, sunbathe, and socialize! It is one of the many features we offer as part of our award-winning services.

Your balcony is part of your space, so make the most of it! How do you create an outdoor sanctuary for yourself? How do you entertain on your balcony?

About me, Customer Service Experience

Guest Service Operations Furnished Rentals

October 16, 2015

DelSuites has been in business for over 17 years.  As we continue to grow, we constantly are looking for ways to make operations more streamlined and efficient. Erin Conaty discusses how our central laundry room is an integral part of our daily guest service operations furnished rentals.

Here in our central laundry room, we ensure quality control, receive deliveries and where all linens are washed and stocked.
All linen is inspected prior to folding and delivery to our furnished apartments Toronto. With this, DelSuites ensures we meet the needs of our guest throughout their stay.

Watch Erins video to find out more about DelSuites central laundry room.

 

 

Announcements, Business Travel, Customer Service Experience, Lifestyle talk, Relocation, Toronto Family Travel

DelSuites Shortlisted for an EMMA

August 10, 2015

FEM_AMERICAS_BUTTON 2015DelSuites is having a great year, fresh off from being shortlisted for an EMMA 2015 (Expatriate Management and Mobility Awards), the global mobility industry’s premier awards by the Forum for Expatriate Management (FEM).

These awards recognize industry leaders, business successes and rising stars in global mobility. This is the second nomination for DelSuites being nominated for Corporate Housing Provider of the Year. The awards ceremony takes place on September 10th in San Diego, California.

‘It is always great to be nominated for awards like this,’ says Cliff Norton, Director of Sales. ‘When you see the caliber of other finalists and to see DelSuites right there beside them shows that what we are doing is working. On a personal side, it is recognition of our staff and the countless hours that they put in during work time and on their personal time. Although it would be great to win, the nomination in itself is prize enough for me.’

Since its inception in 1999, DelSuites partnered with the Tridel group to meet the needs of a niche market: corporate travelers who require long term stays that is more comfortable than a hotel stay.  It has since then positioned itself as one of the best furnished accommodation rental properties in the business. The company has receive the 2015 TripAdvisor award of Excellence and is consistently rated by its guests for its service and cleanliness. Learn more about our guest services in our video; the role of reservations; and reasons why your company should consider booking an executive rental in Toronto. That said, Delsuites has not only grown to accommodate corporate clients, they also appeal to leisure visitors and families. Here are our tips on relocating your family to the city.

A full list of all EMMA Shortlisted nominees is listed here.

Stay tuned to see if DelSuites takes home the award this year!