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Customer Service Experience

Customer Service Experience, Family Vacations in Toronto, Lifestyle talk, Uncategorized

3 Tips for Childproofing Your Home

December 11, 2013

Safety at HomeWhether you’ll be living away from home for a month or longer, learning to be flexible with your living arrangement is a part of the process. While you can likely get used to different furniture or kitchen appliances, maintaining a safe living environment for your whole family is top priority. From downtown condominiums to suburban dwellings, DelSuites takes safety very seriously, which is why guests have access to a variety of safety features from baby gates to cabinet locks to electrical outlet plugs to childproof your home. Along with the safety features, here are three ways to keep everyone safe and feeling right at home.

Spout It OutSpout Covers for Bath Time!

Let’s face it there is nothing worse than having your child knock their head, face or teeth on spout of your bathtub while splashing around. Not only can this be a very painful accident but it’s also a totally avoidable one. Spout covers are available through guest services which can help make bath time a fun and familiar evening activity for everyone. 

Tighten Up
From your television to lamps to your laptop, cords and cables can be tough to get around. Especially when you’re not in your usual surroundings, children can easily forget where they are and trip over cords or wires that they don’t realize exist. For toddlers and younger children especially, keep cords and cables from the same electronic devices fastened together with a few nylon cable ties. Make it easier on your whole family by keeping additional devices such as laptops, in one area so that that no one gets tripped up by surprise.   

Safety at HomeSafe Inspection
As a parent, you’ll know the rooms in your own home that present the most safety issues. When you’re in a new place, check out those areas first before you allow your children to roam freely. Check the windows and doors and request additional child safety systems from guest services if you’ve got a more adventurous child. It’s also wise to check the shelves in closets and open bookcases and remove heavier items that may fall.

For more information on how DelSuites can make your stay comfortable and safe for the whole family, contact us today.

Customer Service Experience, Lifestyle talk, Toronto Condos

Our Guest Services Will Make Your Stay Memorable

June 21, 2013

It’s a tough job but someone has to do it. Actually it’s not only someone but a whole team of individuals who unite in a joint effort to give you the experience of a lifetime. From the moment each guest arrives, until the moment they bid farewell, the DelSuites’ staff team is working diligently to ensure that individuals and their families are having the very best experience. Whether you’re checking in to a fully-furnished rental suite for a week or longer, you can relax in the comfort that can be found in your home away from home.  Relax at home

Even before your day begins, the guest services team is responding to emails, verifying schedules and generally planning their day before they hit the office. As part of the joint effort, each team member monitors a 24-hour guest service’s hotline (including evenings and weekends) to ensure your needs are always met.

When it comes to maintaining well-appointed suites, it’s not only up to the cleaning staff. Each guest services team member is in touch with housekeeping supervisors, to review the schedules and ensure that arrival, departures and guests’ special requests are completed in a timely manner. Special requests might mean that housekeeping staff are required to handle emergency cleanings that require additional staff assistance. Through regular communication between housekeeping supervisors and guest services, we are able to provide a high-quality standard of cleaning each and every time.

From sourcing replacement electronics to selecting custom furnishings, the staff at Delsuites makes it a priority to ensure your stay is enjoyable and comfortable. In fact, it’s through their direct contact with guests that team members gather a sense of the items that will make life away from home, even better for everyone. 

While most days it may be a little hectic for guest services staff, there’s certainly never a dull moment. In fact, for many staff, it’s the diverse nature of the job that keeps them energized each day. Similar to the backstage of a concert or theatre performance, you never really know what goes on behind the scenes but when all goes according to plan, it makes for one incredibly memorable experience.

 

Customer Service Experience, Feedback and Reviews, Lifestyle talk, Uncategorized

Delsuites’ Staff Experience Furnished Apartments First Hand

May 24, 2013

Sometimes having a different perspective on a familiar situation not only makes you rethink how you react but it can also help you make even better decisions. Over the past few weeks, DelSuites staff members have taken part in an initiative that had everyone spending an overnight stay at one of the company’s 13 properties. 

Along with enjoying the quite comforts of the fully furnished suites in Toronto, the staff members were asked to provide critical feedback about their stay including the ease of their check-in to the comfort and quality of the linens. That’s right, staff members even got down and looked under the furniture on the hunt for any lingering dust bunnies.

From the moment she arrived, Accounting Manager, Amanda Yau says she was pleased with the speedy check-in and security measures taken by the staff at Mississauga’s Grand Ovation before releasing her arrival package. But her positive experience didn’t stop there, as Yau says, the impeccably clean suites and comfortable living room furniture were perfect for enjoying the exceptional view. 

In the heart of Toronto’s downtown core, Account Manager Enid Bigornia echoes her colleague’s sentiments with her stay at the ICON.  Her furnished apartment offered a fresh and airy environment that she found relaxing, “the furnished apartment was spacious with nice high ceilings,” says Bigornia. Along with a keen eye for cleanliness, at the Yonge and Eglinton location of Republic, Guest Services Manager, Erin Conaty found the elegant décor of the suites, created a welcoming atmosphere, especially for guests who are new to Toronto.

Beyond the sparking nature of the suites, Alex Wong Manager of Digital Marketing and Interactive Design would visit James Cooper Mansion any time just to be in the hub of the city. With its proximity to shopping venues and restaurants, Wong says this new development hasn’t missed a detail. 

While everyone’s needs and wants are a little different, each of the guests enjoyed their experience and were able to gain some valuable insights; ones that may instill a few changes and tweaks to the services we provide. Whether you enjoyed your stay immensely or have a few suggestions for ways we could improve, we’re always happy to listen, so please feel free to continue to tell us what you think by clicking here.

 

Customer Service Experience, Family Vacations in Toronto, Lifestyle talk, Toronto Family Travel, Uncategorized

Kid-Friendly Furnished Apartments in Toronto by Delsuites

May 17, 2013

Kid Friendly Stays in TorontoAs you plan and pack for your family vacation, you go through a lot of effort so that your whole clan will enjoy their trip. By the time you reach your destination you’re all looking forward to enjoying a little extra quality time. Even still, you want to be certain that your children are safe at all times, especially if they are young.

As a parent, it’s reassuring to know that when you’re staying at a Delsuites furnished apartment in Toronto, your family will be in an environment that’s as safe as your own home.  With a few simple adjustments such as cabinet latches, edge guards for tables and outlet safety covers, your fully-furnished suite can instantly be transformed to fit your family’s needs.

When you’re speaking with the Guest Service Team, it’s important to let them know what child-friendly items you may need during your stay. Right from the beginning of your stay, your complimentary airport pick up will be equipped with comfortable CSA-approved child car seats, making your journey a safe and comfortable ride for everyone.

For infant bedtime, cribs and rocking chairs will help parents transition their babies into a new environment while bed rails and water-proof mattress help to ensure that toddlers and older children are sleeping safe and sound. Child-friendly step stools offer your little one the independence they need to brush their teeth and wash their face at bedtime and in the morning. 

Among the other family-friendly services, a professional child minder can also be scheduled should you need in suite child care.

On arrival, each child also receives an age appropriate welcoming gift, a simple touch that offers parents the assurance that you’ve chosen the right home away from home for your family vacation.

Announcements, Customer Service Experience, Feedback and Reviews, Uncategorized

Delsuites Awarded Supplier Of The Year By Oakwood Corporate Housing : Worldwide Service

March 5, 2013

CHPA 2013 - Oakwood Supplier of the Year Award

DelSuites furnished apartments Toronto is pleased to be chosen as 2012’s Oakwood Supplier of the Year for Worldwide Service. With a 93 percent rating score, DelSuites continues to achieve a superior level of customer satisfaction within this dynamic sector.

Based on feedback gathered from Oakwood clients, the company ranks suppliers based on metrics including cleanliness of property suites, helpfulness and friendliness of staff and overall condition of the property including fitness facilities, pools and other amenities.

Presented by Oakwood Worldwide’s Canadian Supply Chain Manager, Elle Crane and Vice President, Supply Chain Management, Rob Martini on Tuesday February 6, 2013, this award was proudly accepted by DelSuites General Manager Dan Henderson at the annual CHPA event. “Winning the 2012 Oakwood Supplier of the Year for Worldwide is a wonderful acknowledgement of the staff’s hard work, passion and truly exceptional spirit, we feel honoured to be a part of the Oakwood 2012 Awards and since this award is based on the direct feedback of our guests, I see it as a truly special recognition.”

Along with Henderson, DelSuites staff including Anne Bennett was in attendance to celebrate Torontos’ corporate housing company’s remarkable achievement.

About Oakwood Worldwide  Oakwood Corporate Housing

In 1960, Oakwood Worldwide was a pioneer in the corporate housing industry. With more than 25,000 properties around the world, the company continues to offer a full portfolio of corporate housing solutions. From relocation to executive housing, Oakwood Worldwide goes beyond accommodations providing value-added services that respond to the needs of businesses and individuals. For more information about Oakwood Worldwide please visit www.oakwood.com.