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TripAdvisor Honours DelSuites with 2014 Certificate of Excellence

May 22, 2014

Tripadvisor3 TripAdvisor® has honoured DelSuites with a 2014 Certificate of Excellence. This great achievement honours hospitality excellence and is presented to organizations that attain top ratings from TripAdvisor traveller reviews.

TripAdvisor uses a proprietary algorithm to determine the honorees which takes into account reviews ratings. To qualify, companies need to maintain an overall rating of four or higher, out of five, as reviewed by travelers. Additional criteria include the recency of reviews in the last 12 months.

“Winning this Certificate of Excellence is a accurate source of pride for the entire team at DelSuites and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Dan Henderson, General Manager at DelSuites. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

View the DelSuites TripAdvisor press release.

 

 

Customer Service Experience, Relocation

Choose a Long-Term Housing Pro

February 26, 2014

Working with the right long-term housing professional can be the difference CHPA Logobetween finding the best accommodations and having more trouble than it’s worth. But if you don’t know which credentials to look for, deciding on the best person to work with you or your staff can be a daunting task.

With a varied real estate portfolio, the long-term housing professionals at DelSuites possess the Certified Corporate Housing Provider (CCHP) designation – the nationally recognized standard within the corporate housing industry. Combining their knowledge of the Greater Toronto Area’s housing industry with the CCHP’s competence and professionalism means that the DelSuites team is able to offer a high-degree of expertise to guests before, during and after their stay.

Offering knowledge in three key areas including; operations, finance, sales and marketing, housing professionals who possess this designation have the ability to provide a well-rounded understanding of the dynamic housing industry. Along with finding a housing provider that CHPA - Staffcomplements your needs, the CCHP certification also ensures that staff are keenly aware of the details required when making a move to new location. Whether you’re in need of information about short term insurance, protection policies or other financial arrangements, the long term housing professional at DelSuites are able to apply their extensive knowledge to meet your needs in a timely manner. Having this level of expertise is imperative, so the Delsuites team can develop and deliver exceptional services and programs that not only satisfy new guests, but go beyond their expectations.

As a proud member of the Certified Corporate Housing Provider Association, and recipient of the Association’s Tower of Excellence Award, DelSuites continues its ongoing commitment to achieving excellence. Whether you’re in the market for a new housing provider for your company or searching for a long-term family housing solution, the CCHP certification represents knowledge, professionalism and quality service.

Customer Service Experience, Family Vacations in Toronto, Lifestyle talk, Uncategorized

3 Tips for Childproofing Your Home

December 11, 2013

Safety at HomeWhether you’ll be living away from home for a month or longer, learning to be flexible with your living arrangement is a part of the process. While you can likely get used to different furniture or kitchen appliances, maintaining a safe living environment for your whole family is top priority. From downtown condominiums to suburban dwellings, DelSuites takes safety very seriously, which is why guests have access to a variety of safety features from baby gates to cabinet locks to electrical outlet plugs to childproof your home. Along with the safety features, here are three ways to keep everyone safe and feeling right at home.

Spout It OutSpout Covers for Bath Time!

Let’s face it there is nothing worse than having your child knock their head, face or teeth on spout of your bathtub while splashing around. Not only can this be a very painful accident but it’s also a totally avoidable one. Spout covers are available through guest services which can help make bath time a fun and familiar evening activity for everyone. 

Tighten Up
From your television to lamps to your laptop, cords and cables can be tough to get around. Especially when you’re not in your usual surroundings, children can easily forget where they are and trip over cords or wires that they don’t realize exist. For toddlers and younger children especially, keep cords and cables from the same electronic devices fastened together with a few nylon cable ties. Make it easier on your whole family by keeping additional devices such as laptops, in one area so that that no one gets tripped up by surprise.   

Safety at HomeSafe Inspection
As a parent, you’ll know the rooms in your own home that present the most safety issues. When you’re in a new place, check out those areas first before you allow your children to roam freely. Check the windows and doors and request additional child safety systems from guest services if you’ve got a more adventurous child. It’s also wise to check the shelves in closets and open bookcases and remove heavier items that may fall.

For more information on how DelSuites can make your stay comfortable and safe for the whole family, contact us today.

Customer Service Experience, Lifestyle talk, Toronto Condos

Our Guest Services Will Make Your Stay Memorable

June 21, 2013

It’s a tough job but someone has to do it. Actually it’s not only someone but a whole team of individuals who unite in a joint effort to give you the experience of a lifetime. From the moment each guest arrives, until the moment they bid farewell, the DelSuites’ staff team is working diligently to ensure that individuals and their families are having the very best experience. Whether you’re checking in to a fully-furnished rental suite for a week or longer, you can relax in the comfort that can be found in your home away from home.  Relax at home

Even before your day begins, the guest services team is responding to emails, verifying schedules and generally planning their day before they hit the office. As part of the joint effort, each team member monitors a 24-hour guest service’s hotline (including evenings and weekends) to ensure your needs are always met.

When it comes to maintaining well-appointed suites, it’s not only up to the cleaning staff. Each guest services team member is in touch with housekeeping supervisors, to review the schedules and ensure that arrival, departures and guests’ special requests are completed in a timely manner. Special requests might mean that housekeeping staff are required to handle emergency cleanings that require additional staff assistance. Through regular communication between housekeeping supervisors and guest services, we are able to provide a high-quality standard of cleaning each and every time.

From sourcing replacement electronics to selecting custom furnishings, the staff at Delsuites makes it a priority to ensure your stay is enjoyable and comfortable. In fact, it’s through their direct contact with guests that team members gather a sense of the items that will make life away from home, even better for everyone. 

While most days it may be a little hectic for guest services staff, there’s certainly never a dull moment. In fact, for many staff, it’s the diverse nature of the job that keeps them energized each day. Similar to the backstage of a concert or theatre performance, you never really know what goes on behind the scenes but when all goes according to plan, it makes for one incredibly memorable experience.

 

Customer Service Experience, Feedback and Reviews, Lifestyle talk, Uncategorized

Delsuites’ Staff Experience Furnished Apartments First Hand

May 24, 2013

Sometimes having a different perspective on a familiar situation not only makes you rethink how you react but it can also help you make even better decisions. Over the past few weeks, DelSuites staff members have taken part in an initiative that had everyone spending an overnight stay at one of the company’s 13 properties. 

Along with enjoying the quite comforts of the fully furnished suites in Toronto, the staff members were asked to provide critical feedback about their stay including the ease of their check-in to the comfort and quality of the linens. That’s right, staff members even got down and looked under the furniture on the hunt for any lingering dust bunnies.

From the moment she arrived, Accounting Manager, Amanda Yau says she was pleased with the speedy check-in and security measures taken by the staff at Mississauga’s Grand Ovation before releasing her arrival package. But her positive experience didn’t stop there, as Yau says, the impeccably clean suites and comfortable living room furniture were perfect for enjoying the exceptional view. 

In the heart of Toronto’s downtown core, Account Manager Enid Bigornia echoes her colleague’s sentiments with her stay at the ICON.  Her furnished apartment offered a fresh and airy environment that she found relaxing, “the furnished apartment was spacious with nice high ceilings,” says Bigornia. Along with a keen eye for cleanliness, at the Yonge and Eglinton location of Republic, Guest Services Manager, Erin Conaty found the elegant décor of the suites, created a welcoming atmosphere, especially for guests who are new to Toronto.

Beyond the sparking nature of the suites, Alex Wong Manager of Digital Marketing and Interactive Design would visit James Cooper Mansion any time just to be in the hub of the city. With its proximity to shopping venues and restaurants, Wong says this new development hasn’t missed a detail. 

While everyone’s needs and wants are a little different, each of the guests enjoyed their experience and were able to gain some valuable insights; ones that may instill a few changes and tweaks to the services we provide. Whether you enjoyed your stay immensely or have a few suggestions for ways we could improve, we’re always happy to listen, so please feel free to continue to tell us what you think by clicking here.