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Customer Service Experience

Customer Service Experience, Lifestyle talk, Uncategorized

DelSuites Furnished Rentals is Committed to Delivering Quality Service

January 18, 2013

Did you know that DelSuites has our own in-house Maintenance Department?  With an engineering background and eye for detail, our Maintenance Coordinator ensures every suite receives a thorough inspection several times a year.  To keep our furnished suites in Toronto in tip top shape, each suite is inspected regularly through our Preventative Maintenance program.  We check plumbing, electrical and HVAC systems to ensure they are always in good working order.

Service is our number one priority and when something does go wrong, we work tirelessly to correct the problem as quickly as we can.  From doing repairs immediately on site, to sourcing parts and providing suitable options to minimize any inconvenience, our Maintenance Department goes the extra mile to ensure our guests are happy.

“Each day is a challenge, getting different requests to repair something and do odd jobs. But at the end of the day, the most rewarding part is knowing that you have made the guest happy and that they feel they have been taken care of.” Iggy Gelido, DelSuites Maintenance Coordinator.

No job is too big or too small for our Maintenance Department to handle.  DelSuites furnished rentals in Toronto has access to the best trades people in the business.
From painters to plumbers, electricians and appliance repair, DelSuites can handle any issue that occurs.

Customer Service Experience, Lifestyle talk

At DelSuites Apartment Rentals Toronto…We Speak Your Language

January 11, 2013

As people travel more and more from the far reaches of the globe, so too they bring their cultures and languages. We are blessed in our city to have so many diverse languages spoken and cultures celebrated. This lends itself to having the world at our door step so to speak!

Visiting or moving to anew cityis a life-changing event. Becoming adapted to new things is effortless for some, and challenging for others. Various factors can play an important part in your transition to a new place, including language barriers.

At DelSuites furnished apartments in Toronto, we speak your language! Tagalog, Mandarin, Hindi, Portuguese and Spanish are just a few of the languages our team members speak. In addition, we work with an accredited translations company that can speak with you in any language to ensure you will not get lost in translation.

Click here to get in touch with our Guest Services team to learn more about the wide array of language solutions to facilitate efficient and effective communications.

Customer Service Experience, Feedback and Reviews, Lifestyle talk, Uncategorized

Recent Stay Comment at DelSuites Republic Furnished Rentals in Toronto

January 8, 2013

DelSuites Toronto furnished apartments’ success is achieved by providing the ultimate customer service experience – one guest at a time.

We care about what our guests think. To see through feedback and reviews, we have the opportunity to observe our operations from the same perspective as our guest.
It’s very insightful to ‘walk a mile in their shoes’ from time to time.

Below is a recent guest review that was posted on Tripadvisor on his satisfied experience in our furnished suite in Toronto.

To read more guest comments on Tripadvisor, click here.

 

Customer Service Experience, Lifestyle talk, Uncategorized

Join the Conversation with DelSuites Furnished Rentals

November 30, 2012

Thanks to social media, these days conversations can begin just about anywhere. Now, with DelSuites new guest interactive forum, you can instantly connect with other guests and find out how to make the most of your stay.

Wondering which buildings offer the most accessible fitness centres? Want to learn more about the nightlife near Toronto’s downtown furnished rentals. With the forum’s user-friendly format, you can easily post your questions; then simply check back to find out what other guests or staff had to say. 

From local restaurant recommendations to tips on kid-friendly entertainment in your area, DelSuites guests are able to engage in discussions with past guests, current residents and staff members.

Maybe you’ve discovered a new travel route from a suburban property location; post your driving directions to the forum so that other guests can also enjoy a stress-free morning commute. Located under each building property is where you will be able to find this.

In addition to our question and answer section, DelSuites Toronto executive suites’ forum also features guests’ property reviews. In this section, you’ll discover some of the added features and benefits all from the perspective of guests who have made it their home away from home.

As a guest, this is your opportunity to share what you love about DelSuites along with what you believe would make your next stay even better.

Whether you’re staying at DelSuites Toronto furnished apartments for the first time or you’ve been with us for many years, the forum is your destination to discover even more about the place you call home.

 

Customer Service Experience, Lifestyle talk

Life is simple with DelSuites Furnished Rentals in Toronto

November 8, 2012

Did you know that our Guest Services Team handles more than 50 phone calls and 175 emails every day?  With requests ranging from the location of suite contents, needing an extra set of suite keys, a parking space, extra linens and adding specialty cable channels – our Guest Services Team at DelSuites is kept very busy in our furnished apartments in Toronto.

Our Team is always on the go and you’ll likely find them shopping for groceries for a new arrival, providing an In-Suite Orientation to a new guest or inspecting our executive suites to ensure that it is perfect for your arrival.

With over 25 years of combined experience, our Guest Services Team are quick to respond to any request, are efficient and proactive.  Our goal is ensure that every guest has an outstanding experience every time.

“We are committed to providing guests with personalized service that goes above and beyond their expectations”, promises Erin Conaty, Guest Services Manager.

We are here to help.  In fact, we are available 24 hours a day, 7 days a week to answer any question you might have.