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Feedback and Reviews

Announcements, Customer Service Experience, Feedback and Reviews

DelSuites Achieves TripAdvisor Certificate

August 19, 2016

TripAdvisorThe Tripadvisor Certificate of Excellence is an impressive accolade that is awarded to the best businesses listed on the review website. It honours restaurants, hotels and attractions that receive great traveller reviews consistently. There are many establishments around the world that have earned this award for delivering superior customer service and DelSuites is proud to announce that it is one of them for the third consecutive year.

DelSuites is thrilled to have qualified for this distinction three years in a row, which is a reflection of the fact that they have dedicated themselves to offering their customers an excellent experience. Cliff Norton, Director of Sales, states “It is very easy and common for a company to call itself customer centric, however, there can be no greater measure of being a customer focused company than actual customer reviews and an award based on their reviews.”

Qualifying for the Certificate of Excellence

The TripAdvisor Certificate of Excellence is now in its 6th year. In order to qualify for this award, a business must have an overall Tripadvisor rating of at least four out of five stars. Also, it must have a minimum number of reviews in order to qualify, including a minimum volume of reviews that have been received within the last 12 months.TripAdvisor

Only the top 10% of the businesses on the review website qualify for this prestigious award. The winners include top notch hotels and restaurants from all over the world. Because the award is based on the reviews of the customers, it is truly a reflection of those businesses that go above and beyond to make sure that their customers have the best possible experience. DelSuites is honoured to be named among the other businesses that have qualified for this award.

TripAdvisor – Your Source for Travel Reviews

Kim 2TripAdvisor is one of the most valuable resources for travellers, as it allows users to view millions of reviews of hotels, hostels, resorts, tour agencies, attractions, restaurants and more. These objective user reviews allow travellers to plan their trips based on real experiences by other visitors. TripAdvisor was one of the first websites to adopt this model and it pioneered the way in user-generated content, creating an example for many other types of review websites that came after it.

TripAdvisor also operates more than 24 other travel brands, including Vacation Home Rentals, TravelPod, Airfare Watchdog, Cruise Critic, Jet Setter, Flip Key, Gate Guru, The Fork, Smarter Travel and much more. It is one of the biggest brands on the travel scene and the go-to place that travellers go when they want to read an unbiased review before booking a trip.

After receiving the Certificate of Excellence for the third year in a row, DelSuites will continue to go above and beyond to provide the best possible travel experience for its guests from all over the world.

View the DelSuites TripAdvisor press release.

About me, Business Travel, Customer Service Experience, Feedback and Reviews

The Service Experience Matters

February 17, 2016

Its important for us to understand the service experience our guests’ have in our furnished apartments and how we can deliver it. Kimberley Feather, our Guest Services Representative shares
what it means to go above and beyond the standard level of service.  She develops relationships and provides intangible service. Kim understands her guests’ special requests and needs
and is able to retrieve information on past guests stays so upon their return the little extra comforts of home are there for arrival.

Watch her video and how she is committed to the service experience and exceeding our guests’ expectations.





Business Travel, Customer Service Experience, Entertainment, Feedback and Reviews, Lifestyle talk

How To Entertain on Your Balcony

November 4, 2015

Entertain on your balconyMany condo balconies are small. That said, there’s still some space to spruce up your balcony, especially at our short term rentals at DelSuites. Here are our tips to maximize your space and entertain on your balcony.

1. Lighting. The lights you choose for your balcony can instantly change the mood of your outdoor space. Try stacked lanterns, string lights, or a few big potted candles.

2. Seating. Most balconies will only enable a small table and two chairs. If you wanted to use your balcony as an extension for an entertaining space, try a small bench or a chaise lounge instead of a small table and two chairs.

3. Extras. If you’re unable to put a BBQ or grill on your balcony, try a small bar cart (ideally coveEntertain on your balconyred for bad weather situations) or an outdoor wine cooler. Make your space cozy by adding a carpet or funky rug. Colourful or light accessories like blankets will entice you to be outdoors.

4. Plants and Flowers. Potted plants or hanging flowers can instantly add that joie de vivre to your space and make it welcoming for your guests. Weather conditions will dictate the type of plants you can grow and have on your balcony. It is advisable to give the dimensions and specifics of your balcony at your local flower/plant shop. Placement of flowers can be on the ground but also up high or hanging from the balcony. Varied placement will helpEntertain on your balcony spruce up the space.

5. Water features. A small, standing water fountain that needs to be plugged in (if there is an outlet on your balcony) would create that calming effect. A beautiful bowl surrounded by plants or a clear vase or bowl filled with rocks and water can add to your outdoor sanctuary.

Don’t forget if you don’t want to do anything to your balcony, there are outdoor spaces and pools at many of our properties where you can grill, swim, sunbathe, and socialize! It is one of the many features we offer as part of our award-winning services.

Your balcony is part of your space, so make the most of it! How do you create an outdoor sanctuary for yourself? How do you entertain on your balcony?

Community Events, Entertainment, Feedback and Reviews, Holiday Events

Halloween Safety Tips for Your Little One

October 29, 2015

Halloween Safety TipsHalloween is an exciting time for your little ones – they get to dress up in fun costumes and go door to door receiving copious amounts of chocolate and candy. However, it is important to stay safe during this time of year, as there are certain risks associated with Halloween.

Here are some important Halloween safety tips to keep in mind this time of year.

• Attach reflective tape to your child’s costume or candy bag, so that cars can see them better when they are trick or treating after dark.
• Make sure that the costume is not so long that your child would trip over it. Also, avoid masks that hinder your child’s vision as they might trip and injure themselves. Use non-toxic kid-friendly makeup instead.Halloween Safety Tips
• When your child’s Halloween costume includes makeup, make sure to test it on their arm first to see if it irritates their skin – before putting it on their entire face.
• Buy a costume that is flame-retardant, so that the material will not burn and pose a fire hazard.
• When trick or treating, only go to the houses that have porch lights on lit streets.
• Go trick or treating in a group and stay together. Older children can trick or treat on their own with friends and younger children can go with an adult. For very little children there are usually indoor events, such as trick or treating at the stores in a shopping mall.
• When your older children go out on their own, establish a curfew and ensure that they have a mobile phone so that they can call you if they need to.
• Give your child a flashlight to takeHalloween Safety Tips with them when they are trick or treating. Make sure that the batteries are fully charged.
• Your children can also carry glow sticks which will help them to see as well as making them more visible to drivers.
• When you are carving pumpkins never let young children handle the knives without adult supervision. Have them draw their designs on the pumpkin and then you or an older sibling can do the carving.
• Instead of using candles in your pumpkin, which can be a fire hazard, use a glow stick to safely illuminate your pumpkin instead.
• When your child gets home, take a look through their candy. If your child is very young, take away any gum oHalloween Safety Tipsr hard candy that could cause choking.
• Make sure that your home is safe for when trick or treaters visit. Remove anything that might cause children to trip or fall while approaching your house and make sure that the lights are on outside at all times.
• Your children should have good road sense and should be in the habit of looking both ways before they cross the street, even if they are excited to get to the next house.

These are just a few important Halloween safety tips to keep in mind to ensure that your little ones have a safe and fun evening. What’s your favourite part about Halloween?

About me, Business Travel, Feedback and Reviews, Lifestyle talk

Sales Techniques for Short Term Rentals Toronto

August 31, 2015

Meet Katharine Weterings, our Account Manager who shares some sales techniques for short term rentals and how she builds relationships with clients. The way she interacts with her clients gives them an impression of not only her, but of DelSuites.

Today, customers want to be able to have a conversation about our product and how we can help.  Katharine focuses not only on this, but also nuturing and building a relationship. With this, she understands her customer better, therefore, its more likely they’re going to want to keep engaging with her.

Do you have any sales techniques for short term rentals?