Sometimes having a different perspective on a familiar situation not only makes you rethink how you react but it can also help you make even better decisions. Over the past few weeks, DelSuites staff members have taken part in an initiative that had everyone spending an overnight stay at one of the company’s 13 properties.
Along with enjoying the quite comforts of the fully furnished suites in Toronto, the staff members were asked to provide critical feedback about their stay including the ease of their check-in to the comfort and quality of the linens. That’s right, staff members even got down and looked under the furniture on the hunt for any lingering dust bunnies.
From the moment she arrived, Accounting Manager, Amanda Yau says she was pleased with the speedy check-in and security measures taken by the staff at Mississauga’s Grand Ovation before releasing her arrival package. But her positive experience didn’t stop there, as Yau says, the impeccably clean suites and comfortable living room furniture were perfect for enjoying the exceptional view.
In the heart of Toronto’s downtown core, Account Manager Enid Bigornia echoes her colleague’s sentiments with her stay at the ICON. Her furnished apartment offered a fresh and airy environment that she found relaxing, “the furnished apartment was spacious with nice high ceilings,” says Bigornia. Along with a keen eye for cleanliness, at the Yonge and Eglinton location of Republic, Guest Services Manager, Erin Conaty found the elegant décor of the suites, created a welcoming atmosphere, especially for guests who are new to Toronto.
Beyond the sparking nature of the suites, Alex Wong Manager of Digital Marketing and Interactive Design would visit James Cooper Mansion any time just to be in the hub of the city. With its proximity to shopping venues and restaurants, Wong says this new development hasn’t missed a detail.
While everyone’s needs and wants are a little different, each of the guests enjoyed their experience and were able to gain some valuable insights; ones that may instill a few changes and tweaks to the services we provide. Whether you enjoyed your stay immensely or have a few suggestions for ways we could improve, we’re always happy to listen, so please feel free to continue to tell us what you think by clicking here.
DelSuites furnished apartments Toronto is pleased to be chosen as 2012’s Oakwood Supplier of the Year for Worldwide Service. With a 93 percent rating score, DelSuites continues to achieve a superior level of customer satisfaction within this dynamic sector.
Based on feedback gathered from Oakwood clients, the company ranks suppliers based on metrics including cleanliness of property suites, helpfulness and friendliness of staff and overall condition of the property including fitness facilities, pools and other amenities.
Presented by Oakwood Worldwide’s Canadian Supply Chain Manager, Elle Crane and Vice President, Supply Chain Management, Rob Martini on Tuesday February 6, 2013, this award was proudly accepted by DelSuites General Manager Dan Henderson at the annual CHPA event. “Winning the 2012 Oakwood Supplier of the Year for Worldwide is a wonderful acknowledgement of the staff’s hard work, passion and truly exceptional spirit, we feel honoured to be a part of the Oakwood 2012 Awards and since this award is based on the direct feedback of our guests, I see it as a truly special recognition.”
Along with Henderson, DelSuites staff including Anne Bennett was in attendance to celebrate Torontos’ corporate housing company’s remarkable achievement.
About Oakwood Worldwide
In 1960, Oakwood Worldwide was a pioneer in the corporate housing industry. With more than 25,000 properties around the world, the company continues to offer a full portfolio of corporate housing solutions. From relocation to executive housing, Oakwood Worldwide goes beyond accommodations providing value-added services that respond to the needs of businesses and individuals. For more information about Oakwood Worldwide please visit www.oakwood.com.
DelSuites Toronto furnished apartments’ success is achieved by providing the ultimate customer service experience – one guest at a time.
We care about what our guests think. To see through feedback and reviews, we have the opportunity to observe our operations from the same perspective as our guest.
It’s very insightful to ‘walk a mile in their shoes’ from time to time.
Below is a recent guest review that was posted on Tripadvisor on his satisfied experience in our furnished suite in Toronto.
To read more guest comments on Tripadvisor, click here.
Tripadvisor is a free travel guide that assists customers with travel information, posting opinions of travel related issues and engaging in interactive travel forum.
Its the world’s largest travel website.
We are proud to announce that DelSuites has been recognized and recommended on this amazing platform!
For more information, visit DelSuites 270 Wellington St West #518, Toronto, ON M5V 3P6. (416) 296-8838.