Whether you’re an out-of-town guest or a local in need of temporary residence, it’s the little details that really matter most. From arranging transportation from and to the airport to ensuring you receive a clean, well-appointed furnished apartment, the DelSuites Guest Services Team are keenly aware of the details that can make or break your experience.
As Erin Conaty, Guest Services Manager shares, “we offer guests’ personalized service with a friendly face.” This means you’ll not only receive a welcome greeting, but you’ll also receive a complete suite orientation by a Guest Services team member if requested. Similar to a hotel’s concierge, the Guest Services Team are available to quickly source the items you may have forgotten and can assist with recommendations for local area restaurants and attractions.
Even before you put your key in the door, our Points of Perfection program makes it possible for the Guest Services Team to ensure you have the best stay possible. Through the program, a DelSuites representative thoroughly inspects all suites, to guarantee that it will meet guests’ expectations. “We are committed to having our guests feel like they are at home without the worries of having to take care of their home,” explains Conaty.
From confirming that the suite’s appliances are in working order to checking that the bedrooms and bathrooms are clean and well-stocked with linens, the team takes note to ensure that no detail goes unnoticed. But even when something does go awry, Conaty says that guests can be assured that a member of her team, which includes an after hours On-Call Manager, will have the situation rectified within 24 hours or less.
As an added bonus, you can also take advantage of the complimentary weekly cleaning services, to help you maintain a well-ordered suite for the duration of your stay.
Along with the Points of Perfection program, Guest Services also features an array of benefits that are aimed to make your life easier.
Imagine walking into a fully stocked kitchen, the very first time you walk through your suite door; while it may seem like an unlikely dream, it can be your reality. “Finding an open market late at night can be a daunting task for even the most seasoned traveler,” explains Conaty. By simply completing the DelSuites online form prior to your arrival, you’ll have all your favourites waiting at your temporary home, no matter what time of the day or night you arrive. In addition to the pre-arrival, through a coordinated program with Grocery Gateway, guests can take full advantage of customized grocery shopping services throughout their stay. Groceries ordered through the Grocery Gateway on line service will be delivered to your door, leaving you plenty of free time to relax and use the many amenities the building offers or explore the city.
From arranging move-in assistance and airport transportation, the Guest Services Team at DelSuites have you covered. As Conaty confirms, whatever the help you need, her team is ready to assist and is only a phone call away.
For any guest service requests or to learn more about the team, click here.