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Hospitality Resolutions: Elevating Customer Service in 2024

January 24, 2024
hospitality resolutions 2024

Things are looking up in the world of travel, and it’s not just about leisure anymore – we’ve got “bleisure travel” on the rise. That’s right, combining business and leisure travel has become the new norm. 

Aside from being the usual business trip, the convergence of professional duties with the desire for relaxation has reshaped the way we explore new destinations. Extensive travel is gaining popularity thanks to the surge in remote work and short-term stays, with more people opting for serviced apartments over standard hotels.

At DelSuites, we understand the evolving needs of modern travellers. While we continue to deliver top-notch executive suites and an unmatched satisfaction guarantee, we’re also on a mission to step up our game in 2024.

We have some hospitality resolutions up our sleeves and are committed to aligning them with the industry’s changing dynamics. Consider this our way of keeping things fresh and ensuring your satisfaction on a whole new level in this exciting era of travel.

Technology Integration

Hospitality technology has emerged as a driving force for change in the industry, reshaping how we cater to guests. The era of digital transformation has ushered in a wave of innovation, with artificial intelligence (AI) taking center stage.

At DelSuites, we recognize technology’s pivotal role in enhancing guest experiences. Artificial intelligence (AI), in particular, serves as a valuable tool in communication, allowing us to efficiently interact with our guests while preserving the personal touch provided by our expert team.

AI also allows us to make predictions and analyze data, anticipating and catering to individual preferences. This predictive capability enhances the overall guest experience, proactively anticipating and addressing needs.

There’s also AI’s undeniable time-saving potential. Automation of routine tasks streamlines our processes, allowing our guest services team to focus on providing personalized attention where it matters most.

Striking a balance between the efficiency of AI and the warmth of human interaction, we ensure that every guest feels attended to and valued.

Source: Pexels

Tailored Experiences

Our commitment to customer service goes beyond providing a comfortable stay. We extend to crafting unique experiences that cater to the specific needs of our guests.

We understand the importance of flexibility, allowing our guests to move at their own pace. We are available 24/7 to address basic queries and offer support, ensuring our guests never feel alone during their stay. From adjusting cleaning schedules to using guest-preferred cleaning products and even tending to plants while guests are away, our attention to detail sets us apart.

Our team goes the extra mile by proactively conducting pre-arrival inspections and reaching out to guests in advance to address any specific requirements. This personalized touch extends to enhancing the arrival process with features like:

  • Streamlined key delivery
  • Move-in elevator bookings

Heiko S, one of our satisfied DelSuites guests, attests to the effectiveness of our approach, stating, “First contact before arrival was really very helpful and constructive (thank you), and the location of The Livmore in the center has its advantages; household appliances have good quality, and there are all necessary kitchen utensils.”

Our focus on personalized hospitality remains unwavering. This ensures that every guest’s experience with us is nothing short of exceptional.

Source: Unsplash

Growing a Team Delivering Elevated Guest Services

The DelSuites Difference is a commitment that has been upheld since 1998. Our experienced team, comprising reservations, guest services, and sales professionals, takes pride in delivering a seamless and comfortable stay from the moment you arrive.

However, our dedication to excellence doesn’t stop there. We are continually expanding our team to elevate our services.

Emphasizing bilingual skills, we recognize the positive impact that effective communication has on the quality of your stay. Fluent in Spanish, English, French, Cantonese, Igbo and Tagalog, we have enhanced our ability to cater to the diverse needs of our guests.

Furthermore, we are excited to integrate more than a decade of experience working with volunteers, managing multiple accounts, and building robust relationships with senior management and colleagues into our team dynamic.

Armed with a wealth of experience, our new colleagues will enrich our team culture and enable us to provide unparalleled customer service. 

Perla Towers Living Room

Stunning Furnishings

As we surge ahead, our dedication to providing a top-notch stay is reflected in the meticulous selection and replacing furniture with well-stocked and brand new furnishings.

From stylish coffee tables to comfortable dining and accent chairs, we adapt our furnishings to meet our guests’ unique needs and preferences. This ensures that our spaces not only meet but exceed the expectations of those who choose DelSuites for their accommodation needs.

Perla Towers Bedroom

Enhanced Clean and Comfortable Living

We prioritize the cleanliness and comfort of our living spaces. Through constant training and meticulous reviews, we have established an enhanced housekeeping team dedicated to ensuring a comfortable stay for our guests.

With 15 years of experience servicing Toronto’s hospitality market, our upgraded Housekeeping company has a proven track record in maintaining the standards of four and five Diamond-rated hotels across the city.

This wealth of experience is channelled into our properties, ensuring guests enjoy a clean, comfortable, and inviting environment.

A New Level of Hospitality with DelSuites

Our hospitality resolutions for 2024 are a pledge to redefine your experience. As we embark on this journey to elevate customer service, we invite you to rest easy, knowing that with DelSuites, you can truly feel at home.

No matter whether you are travelling for business, for family, or with your pets within the vibrant city of Toronto, we’ve got you covered. We take pride in not just meeting but exceeding your expectations, ensuring that every moment with us feels like a seamless blend of luxury and familiarity.

Your journey to unparalleled comfort and service begins with DelSuites. Contact us today to experience a range of stylish apartments reflecting our unwavering commitment to your comfort. 

Vacation Travel

New Year’s Travel Bucket List: Must-Visit Places for 2024

January 10, 2024

As we usher in a new year, it’s impossible to ignore the resounding hum of excitement in the air. Literally, excitement is up in the sky.

The travel boom is upon us, with 4.7 billion passengers expected to take flight by 2024. That’s a testament to the collective yearning for exploration, adventure, and the simple joy of discovering new horizons.

In the wake of unprecedented times, the travel bug seems to have bitten harder than ever before. With the world gradually reclaiming its sense of normalcy, it’s time to dust off those suitcases, update your passport, and set your sights on destinations that promise unforgettable journeys in the coming year.

As a starting point for your search, here’s our New Year’s travel bucket list presenting the must-visit places for 2024. The world is calling, and it’s time to answer!

 

Source: Unsplash

Paris, France

Ah, Paris. The eternal city of love and a favourite on the global travel stage. Consistently ranked as one of the most visited cities in the world, Paris beckons with its iconic landmarks, charming cobblestone streets, and a culinary scene that’s nothing short of legendary.

But what sets the City of Light apart in 2024? Well, aside from its timeless allure, Paris is poised to take center stage as the host city for the 2024 Summer Olympics and Paralympics. This offers visitors a unique opportunity to experience the magic of this beloved metropolis in a whole new light.

Travel tip: Swap the bustling city streets for a Seine River cruise at sunset. This is the perfect way to soak up Parisian romance.

Source: Unsplash

Toronto, Canada

Diverse, dynamic, and drenched in culture. Toronto proudly wears the crown of the world’s most diverse city. The city’s population—more than half born outside Canada—contributes to a vibrant cultural landscape, offering visitors an immersive experience in global traditions, culinary delights, and a rich array of perspectives.

Toronto’s urban sophistication further elevates its status as a top travel destination. It features iconic skyscrapers, world-class museums, enticing beer gardens, and a thriving arts and entertainment scene that reflects the city’s cosmopolitan charm.

This city has also been among the best choices for sustainable business travel, ensuring that your exploration is not only memorable but also environmentally conscious.

Ten York Living Room

Travel tip: For quality accommodations and peace of mind, consider DelSuites. Known for our prime locations and personalized service, we are your home away from home in the heart of Toronto.

Source: Pexels

Bangkok, Thailand

As the perfect place to begin your journey through Asia, Bangkok is a city that seamlessly weaves together history, culture, and architectural splendour.

A tourist magnet for its cultural attractions, world-class shopping, and culinary delights, Bangkok is a sensory feast. The bustling nightlife and larger-than-life street culture add an extra layer of allure for those seeking an unforgettable experience.

Travel tip: Embrace the local transport. Tuk-tuks and long-tail boats provide a truly authentic Bangkok adventure.

Source: Unsplash

Rajasthan, India

Enjoy a journey through India’s northwestern state, Rajasthan, where iconic hotels and cultural treasures await. 

A magnet for travellers, Rajasthan stands out thanks to its rich history, vibrant culture, and stunning landscapes. The historical hill forts and palaces, each narrating tales of bygone eras, make Rajasthan a must-visit destination. 

Travel tip: Immerse yourself in the royal ambiance by choosing accommodations in one of the historical palaces turned into luxurious hotels.

Source: Unsplash

Kansas City, Missouri

Known as the “heart of America,” Kansas City is more than just a geographic center. This is a destination that promises unique experiences.

With wide-open spaces and a myriad of activities, Kansas City offers everything from pro sports to exploring the largest segment of true tallgrass prairie in the U.S. The city’s cultural vibrancy is on the rise, and did we mention the celebrity touch from Taylor Swift and Travis Kelce?

Travel tip: Dive into the local barbecue scene (with over 100 BBQ restaurants!), savouring the flavours that put Kansas City on the culinary map.

Source: Pexels

Las Vegas, Nevada

Las Vegas, the city of lights and entertainment, continues to evolve and captivate. Renowned for its gambling and nightlife offerings, 2024 brings new reasons to visit: the futuristic Sphere with its LED exterior and the return of F1 racing.

The sports and entertainment capital of the world also goes beyond desert oasis, providing a sensory overload of shopping, fine dining, and larger-than-life experiences.

Travel tip: Don’t limit yourself to the famous casinos. From the Blue Man Group to Madame Tussauds, Hoover Dam Tour, and more, there’s an ever-growing list of unique attractions and hidden gems waiting to be discovered.

Source: Pexels

London, England

A visit to London is like stepping into a timeless storybook. With its stunning architecture, hectic streets, and iconic landmarks like Big Ben and Buckingham Palace, London is a city that has much to offer.

A double-decker bus ride offers a panoramic view of this metropolis, revealing its rich history and bustling presence. And the best part? Many museums and art galleries are free to enter, making London an accessible treasure trove for culture enthusiasts.

Travel tip: Stroll through the city’s lush gardens, offering brief calmness amidst the urban hustle.

Source: Unsplash

Amboseli National Park, Kenya

Set in the shadow of Mount Kilimanjaro, Amboseli National Park is a wildlife haven that offers a safari experience like no other. Picture vast savannahs dotted with iconic acacia trees, and herds of elephants meandering gracefully against the backdrop of Africa’s highest peak.

With its diverse ecosystems, from swamps to woodlands, the park is a playground for photographers, wildlife enthusiasts, and those seeking an authentic African safari experience.

Travel tip: Catch the mesmerizing sunset over Mount Kilimanjaro for a spectacle that will forever be etched into your travel memories.

Source: Pexels

Cusco, Peru

Nestled high in the Andes, Cusco, once the capital of the Inca Empire, exudes a unique charm that captivates every traveller.

The historic center has so much to discover with its exquisite churches, fantastic museums, and cobblestone streets. Cusco has preserved Peru’s natural and cultural wealth, boasting ancient architecture, Inca temples, and palaces that narrate tales of a glorious past.

Travel tip: Immerse yourself in the local culture by participating in traditional festivals, such as the Cusco Carnival and Inti Raymi (Festival of the Sun). 

Source: Unsplash

Sapporo, Japan

Sapporo, a dynamic city on Japan’s northern island of Hokkaido, beckons with a diverse array of attractions year-round.

From ski slopes to expansive parks and rich history, there’s always something captivating in this booming metropolis. Sapporo is also famous for its spectacular Sapporo Snow Festival, where ice sculptures transform Odori Park into a winter wonderland.

Travel tip: Dive into the local culinary scene, where the city’s signature fresh seafood awaits your taste buds.

Final Thoughts

This coming year, the travel landscape will be alive with possibilities. Each destination promises a unique experience that you won’t forget.

Whether you’re a seasoned globetrotter or a first-time adventurer, may your journey be filled with unexpected delights, new perspectives, and excitement at discovering new places and cultures. 

Cheers to 2024—a year destined for extraordinary journeys!

Announcements, Events

25 Years of Excellence: DelSuites Celebrates a Quarter-Century Milestone!

October 8, 2023

In the ever-changing landscape of Toronto, one constant has been DelSuites – your home away from home for 25 incredible years. Imagine this: a quarter-century ago, the Toronto skyline looked vastly different, the Internet was a fledgling concept, and DelSuites opened its doors to serve the city’s need for top-notch furnished rentals.

Fast forward to today, and we are not just a business; we’re a community rooted in values that have stood the test of time. With our iron-clad “guest satisfaction guarantee,” DelSuites isn’t just another furnished rental option – it’s a lifestyle choice that improves every stay in Toronto.

This article isn’t merely a trip down memory lane, although we’ll certainly revisit some highlights of our incredible journey. It’s an invitation to explore what makes DelSuites a titan in hospitality and a pioneer in sustainability and customer service.

So, get ready to toast to the big 25 and discover why this anniversary is more than just a milestone – a celebration of community, sustainability, and innovation that beckons you to be a part of something greater.

More than a Suite, It’s a Home

What does ‘home’ mean to you? For some, it’s the warm embrace of a familiar place, while for others, it’s the people who fill a space with love and care. At DelSuites, we’ve been honoured to serve as a home for a diverse tapestry of guests over the last 25 years.

A Sustainable Choice You Can Feel Good About – At Every Level

When it comes to making travel decisions, many of us are becoming increasingly conscious of our impact on the planet. DelSuites aligns with this eco-awareness, integrating sustainability into every facet of our operations – from our suites to our larger community.

We believe in going green, not just for the sake of it but because it’s integral to delivering the best experience for our guests. Our focus on sustainability is all-encompassing. It’s in the materials we choose for our furnished apartments, the partners we collaborate with, and even the way we run our head office. 

We understand that making a sustainable choice is also about building a future, and what better way to celebrate our 25th anniversary than to pledge our commitment to a greener tomorrow?

 

Meet the Team Behind Your Comfort

The heart and soul of any successful organization is its team, and DelSuites is no exception. For a quarter century, we’ve made it our mission to provide top-notch service and create a home away from home for our guests. But what makes our service truly special is the passionate, dedicated team working tirelessly behind the scenes. In addition, we extend our heartfelt gratitude to our dedicated stakeholders (investors, suppliers, partners) whose unwavering support has been instrumental in our journey towards success.

A Growing Family Committed to Excellence

As DelSuites reaches its silver anniversary, our team continues to grow, allowing us to serve you better. This expansion isn’t merely about numbers; it’s about enriching our service offerings by bringing together people with diverse skill sets, backgrounds, and expertise. More hands on deck means more efficiency and an infusion of new ideas and innovative solutions to elevate your stay with us.

What’s it like to be a part of this amazing journey? In the words of one of our newest team members:

 “Being part of the Guest Services team has been an eye-opening experience. It’s not just about tackling the day-to-day tasks but bringing fresh perspectives to enhance guest experiences. The culture here encourages innovation, fosters excellence, and focuses on compassionate care for our guests.”

DelSuites Provides Guests with the Tridel Advantage

While DelSuites stands as a prominent short-term housing provider in Canada, we are proud to be a part of a larger and well-established family with a rich history. As a member of the Tridel Group (recognized as one of Canada’s largest residential real estate groups crafting over 90,000 homes), DelSuites provides exclusively furnished apartments located within Tridel-constructed buildings. These accommodations are a testament to the innovation and excellence for which Tridel, one of Canada’s most celebrated developers, is known.

CHPA & CERC: Setting the Standards in Corporate Travel

The Corporate Housing Providers Association (CHPA) and Canadian Employee Relocation Council (CERC) are dedicated to upholding and innovating standards within the corporate housing sector. Being a member of CHPA and CERC is a testament to our dedication to offering our guests the very best. It isn’t just about accommodations; it’s about a promise of quality, consistency, and care and being informed of the latest trends and best practices.

The Future Looks Bright

As we celebrate a momentous 25 years, it’s impossible not to feel excited about what the future holds for DelSuites. Imagine more cutting-edge technology making your stay even more convenient, a broader array of services to meet your every need, and a stronger focus on sustainability and community initiatives.

  • Our Vision: To continue to be the most trusted and innovative provider of furnished homes.
  • Our Mission: To always be your family away from home and create memorable experiences for you.

So, whether you’re a new guest discovering us for the first time or a longtime friend who has been part of our journey, we extend our heartfelt thanks. We invite you to continue to make DelSuites your “home away from home” as we strive to create a future that is as bright as our past has been remarkable.

Downtown Toronto, Entertainment, Family Vacations in Toronto, Lifestyle talk, Markham, Mid Town, Mississauga, North York, Toronto Family Travel, Uncategorized

Visit the Beach throughout Your Stay in Toronto

May 8, 2023

At the Beach!

While Toronto may not seem like your typical beach destination, as the temperature rises, there’s definitely no shortage of sun, sand and surf. Situated on the shore of Lake Ontario, Toronto’s shoreline is peppered with a variety of sandy beaches, each with its own unique atmosphere. In fact, the city even boasts a community that’s fondly known as The Beaches. So whether you’re living in the downtown Toronto core or a suburban area in your furnished apartment, pack your sunscreen, towel and swimsuit and check out one of these must-see destinations.

Bluffer’s Park

1 Brimley Road South, Scarborough

Featuring a breathtaking view of Lake Ontario against the rugged backdrop of the Scarborough Bluffs, Bluffer’s Park Beach is a natural haven for picnicking with family and friends or enjoying a quiet dinner at Bluffer’s Restaurant. Remember to bring your hiking shoes if you’re up to exploring this geographically diverse area.

The area is pedestrian-friendly but public parking is available.

Where To Stay

Kew & Balmy Beach

2075 Queen Street East, Toronto

One warm weekends, this eastern beach location is heavily populated with a mix of locals and suburbanites who descend on Toronto’s infamous community known as The Beaches. From swimming and beach volleyball to picnicking and playgrounds, this kid-friendly location is ideal for young families. Want a break from the sun and sand? Take a stroll up Lee or Kenilworth Avenue and browse the local shops or tuck into a local eatery for a quick bite.

Where To Stay

Beach VolleyballLake Front Promenade

800 Lakefront Promenade Mississauga

Combining beach and parkland the Lakefront Promenade is a summertime retreat that’s got plenty of activity. From playgrounds that feature splash pads to recreational sailing and boating, this area is also home to an abundance of wildlife.

Where To Stay

2012624-Kew-Balmy-Beach-9351

Stay Close To Enjoy Summer In The City

Even if you’re staying in your short-term rentals Toronto isn’t a vacation, you can still make the weekends feel like a getaway by getting out and exploring your local beach community.

Who knew that summer in the city offered all the fun of a beach destination? Well, we did and now so do you!

Business Travel, Corporate Housing, Relocation

Setting Sights For Canada Relocation

May 2, 2023

Despite the long winters and icy temperatures, many workers from around the globe want to move to the land of maple syrup and poutine in order to work, live and raise their families in this peaceful, safe, democratic and welcoming environment.

Canada Relocation – A Safe and Pleasant Place to Live

It is thought that the increase in interest in Canada as a place to live comes as other more typical Canada Relocationemployee destinations experience unrest. When workers around the world turn on the television and see what is happening in the USA, it causes a lot of concern.

Also, Canada offers a lot of positive benefits – including health care and a safe environment. These attributes are luring workers to Canada from all over the world and are significant factors in Canada’s rise within the list of most desirable places to live.

Entering Canada Becoming Easier

Also, countries such as the USA, the UK and Australia are making it more difficult for people to enter and work. Canada is currently opening up and going in the opposite direction, which makes it more appealing for Canada relocation.

Canada RelocationSome of the changes implemented include a reduction of the required duration for physical presence in Canada from 3 out of 5 years to 4 out of 6 years. Also, a portion of the time that has already been spent in Canada before achieving permanent resident status will now be allowed to count toward time for residency requirements.

Canada has also been designing systems that are designed to lure skilled workers from around the world, such as the Express Entry System and the new Global Skills Strategy. These new changes are part of a larger overhaul of the Canadian Citizenship Act. Canada aims to be more open to migration and to serve as a beacon for top global talent.

Are you relocating to Canada?

If are moving to Canada, we can help. Contact DelSuites today to learn about why our furnished apartments are the ideal place to stay during a relocation.

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