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DelSuites: Back and Better at the GBTA Trade Show 2024

April 10, 2024
DelSuites at GBTA 2024

A hearty hello from all of us here at DelSuites! Spring is in the air, but the excitement is just beginning for us. As we enjoy the unfolding beauty of the season in Toronto, we’re also gearing up for another key event on our calendar: The Global Business Travel Association (GBTA) Canada Conference 2024. 

An international gathering like no other, this prestigious assembly brings together professionals from all corners of the business travel world. As you can tell, we’re all aflutter about meeting again, sharing insights, networking, and catching up with them.

Each year, the event is set to take place in our very own city, making it all the more special. Without a doubt, you can expect the finest of Toronto’s hospitality and multicultural charm to flavour the conference. Stick with us as we journey towards this much-anticipated event.

A Brief Glance: The GBTA Defined

The Global Business Travel Association, GBTA, is more than an organization. It’s a powerful voice representing the business travel industry worldwide. By uniting people from different corners of the globe, GBTA forges a platform where members can learn, be inspired, develop, and advocate for shared interests.

Headquartered near Washington D.C., GBTA’s influence spans six continents. Its mission, fuelled by a global community, benefits from the following stats:

  • It has over 8,000 members
  • It embodies a booming $1.35 trillion global business travel and meetings industry.
  • It extends its reach to an impressive network of 28,000 travel professionals and 125,000 active contacts.
  • It boasts a portfolio of world-class education, events, research, advocacy, and media.

GBTA is a powerhouse of resources and connections invaluable to every business travel professional. 

Why We’re Excited to Return to This Year’s GBTA Conference

There’s always a sense of unparalleled buzz and exhilaration that accompanies our return to the GBTA conference – and this time, it’s no different. According to the conference’s website, GBTA is all about creating and nurturing valuable relationships while generosity exploring new opportunities, something we at DelSuites truly resonate with.

Speaking of DelSuites, let us shed a little light on what we’re bringing to the conference. Serving a discerning “Fortune 500” clientele, DelSuites has emerged as a prominent player in the Greater Toronto Area.

Our impeccable Tridel brand condominiums, loaded with top-notch facilities and extensive convenient services, set us apart.

Setting foot in a DelSuites accommodation is an experience like no other – personalized service, prime locations, and seamless maintenance speak volumes about our dedication to our clients. This is the essence and value we’re excited to share at the GBTA Conference 2024!

What Does It Mean to Be a GBTA Member?

While we’re all excited about the conference, we’re also proud to say that we’re members of the GBTA. But what exactly does that entail? 

Being a GBTA member signifies our commitment to innovation, professionalism, and the highest standards in global business travel management. That’s why we are happy to be part of this community; an association that promotes strategic interaction and knowledge sharing, thus enabling us to serve our clientele better.

Last Year’s Data

Reflecting on our previous rendezvous at the GBTA Conference in 2023 brings back some fond memories and terrific milestones. As highlighted on the official GBTA website, the event demonstrated that it was a thriving marketplace and a gold mine of industry expertise. 

To grasp the magnitude of the strides we made last year, here are a few key figures:

  • A whopping 88% of buyers intended to establish connections with at least one new supplier they interacted with on the 2023 expo floor.
  • A majority of the attendees, 69% to be precise, had a significant industry experience of over 10 years, with almost half of that number holding a minimum of 20 years under their belt.
  • The conference was a global affair, with 65% of the companies coming from outside Canada. An additional 20% represented multinational corporations, and 15% were Canadian businesses.

The exhibitor lineup predominantly consisted of hotel franchises, airlines, and transportation firms. As you can see, there are lots of possibilities, plenty of potential connections and more lessons to learn!

What to Expect This Year 

Mark your calendar for three electrifying days of exhilarating experiences at the GBTA conference! This year’s schedule spans from April 22nd until the 24th and includes a perfect blend of main stages, expos, and education sessions, offering an enriching and broad spectrum of activities.

Let’s delve into what each day looks like based on what the GBTA has announced by far:

Day 1  

  • Start with the Connect First Orientation to get all the insights about the conference, enabling you to fully optimize this grand event.
  • Step into the Opening Main Stage, where we would convene with like-minded professionals and industry leaders.
  • Complete the day by exploring the innovative Opening Expo, where you’ll encounter the newest trends and solutions in the business travel industry, including us!

Day 2 

  • Attend two Main Stages that host groundbreaking dialogues and discussions led by illustrious speakers.
  • Be a part of two Education Sessions (three choices to choose from in the morning and afternoon) touching on a range of industry topics: offer and order management, marketing, technology and AI, and buyer relationships.
  • Spend more time on the 2nd day of the Expo, uncovering a wealth of opportunities.
  • Unwind in the evening at the Big Night Out, a 5-hour event promised to be full of fun, networking and relaxation. The theme is yet to be announced.

Day 3

  • Choose between four additional Education Sessions designed to provide insights on bidder proposals, security and safety, stakeholder relations, and the Duty of Care legislation.
  • Take one last tour of the expo to cement new partnerships and relations.
  • Saying goodbye doesn’t have to be sad! Join us one last time at the Closing Main Stage to wrap up your experience with key takeaways and memorable moments.

As GBTA 2024 is shaping up to be a highly enriching event, we hope you’re as excited as we are!

Join Us in Toronto 

Toronto is all set to welcome you. This year’s GBTA conference will unfold at the fantastic Beanfield Centre, making it a truly special occasion. Excitement is in the air, so why wait? Secure your spot today, make plans for your GBTA journey, and explore boundless opportunities. 

We at DelSuites would be delighted to chat with you, so feel free to reach out if you’re just as thrilled as we are. It’s time to make some memorable professional strides together.

 

Business Travel, Lifestyle talk, Toronto Family Travel, toronto toursim

Work Hard, Play Harder: The Rise of Bleisure Travel

February 28, 2024
bleisure travel

The clock is always ticking in business; time is a precious commodity. Annually, corporate travellers find themselves spending an average of 22 days on the move, crisscrossing the globe for meetings, sealing deals, and attending conferences.

Perhaps you’re on the verge of closing a pivotal deal with a major international client. In the most critical of meetings, the knight in shining armour is often none other than business travel.

In the wake of the business world’s recovery from the pandemic, the business travel industry has seen a resurgence, signalling its enduring importance. However, this resurrection is more than a return to the past. This calls for a new era.

Enter “bleisure travel.” No longer confined to boardrooms and hotel rooms, bleisure seamlessly integrates work and leisure. The focus on bleisure is about creating an experience that is not only productive but also rejuvenating, offering a more stress-free short-term stay for those who find themselves on the road.

Discover how the business travel landscape is undergoing a transformation, creating an environment that fosters success without sacrificing the joys of relaxation.

What is Bleisure Travel?

As the term implies, “bleisure” is the clever blending of business and leisure travel. This turns what might be a conventional business trip into an opportunity to add a dash of exploration and relaxation. 

This emerging trend is gaining traction, with almost 42% of business travellers now preferring to infuse their work-related journeys with a bit of leisure time.

The concept of bleisure travel is extending business trips on either end to explore new destinations. It’s not just about the solo business traveller, either. This can also be done by bringing friends and family along for the journey, adding shared experiences that enrich the business travel experience.

The rise of bleisure travel is closely tied to the changing dynamics of work in the wake of the pandemic. With more people embracing remote work, individuals find themselves untethered from a fixed office location.

While digital nomads might choose to work from various destinations, bleisure travellers are motivated primarily by the business aspect of their trip. However, the desire to explore new places, reduce environmental impact, or simply savour the joys of a change of scenery drives them to extend their trips.

Source: Pexels

Factors Driving the Bleisure Trend

The rise of bleisure travel is a breath of fresh air. It’s a response to the changing dynamics of work and the quest for a more balanced lifestyle. The factors driving this trend reflect a collective desire to redefine the traditional boundaries of business trips.

Changing Attitudes of Business Travellers

The conventional perception of business travel often brings to mind images of packed schedules, back-to-back meetings, and minimal time for personal exploration. However, the tide is turning, and business travellers are adopting a more holistic approach.

Whether it’s extending a stay to explore local attractions, immerse in cultural experiences, or simply unwind in a new environment, the changing attitudes reflect a conscious effort to blend the lines between work and leisure.

Influence of Work-Life Balance Considerations

Work-life balance has become a cornerstone in discussions surrounding modern employment. Work-life balance is already important to 94% of employees.

The traditional notion of segregating work and personal life is gradually giving way to a more integrated approach. This cultural shift is especially pronounced in business travel, where professionals are seeking ways to infuse a sense of leisure into their work-related journeys.

The purpose of leisure travel is to break free from the monotony of conventional work models, allowing professionals to inject moments of relaxation and exploration into their busy schedules. Work-life balance considerations are driving the bleisure trend, which reflects a societal shift towards prioritizing well-being, both at work and at home.

Impact of Technological Advancements on Remote Work

Professionals are liberated from the constraints of mundane office setups thanks to advancements in technology. The advent of remote work, coupled with advanced communication tools, has redefined the very nature of work. 

This major shift in the way work is conducted has a direct impact on the trends in business travel as well. Professionals now have the flexibility to seamlessly conduct business from anywhere, be it a bustling city or a serene coastal town. 

It’s clear that bleisure travel is not just a shift in travel preferences, but a shift in mindset. The journey is no longer a linear progression from point A to point B. This type of travel offers a hybrid experience, combining work and leisure to enrich both professional and personal lives.

What Bleisure Travellers Look For

So, what exactly are bleisure travellers looking for? Some notable considerations include:

  • Work-Life Balance: Bleisure travellers seek destinations that offer a blend of business amenities and leisure activities, allowing them to transition from boardrooms to local attractions seamlessly.
  • Convenient Connectivity: Accessible airports, efficient public transportation, and reliable Wi-Fi are non-negotiables. These individuals want to stay connected to work while also being able to explore their surroundings hassle-free.
  • Flexible Accommodations: Bleisure travellers have shifted away from standard hotels in favour of short-term rentals that cater to both work and relaxation. Short-term rentals offer well-equipped business centers, ergonomic workspaces, and comfortable lounging areas, making them highly appealing.
  • Local Experiences: One of the main draws for bleisure travellers is the opportunity to experience the local culture. They seek destinations that offer unique attractions, dining experiences, and cultural insights.
  • Networking Opportunities: Business doesn’t always stop after office hours. Bleisure travellers value destinations where networking opportunities extend beyond formal meetings. A vibrant business community and networking events contribute to the overall appeal of a location.
  • Time Efficiency: Bleisure travellers are time-conscious. They appreciate destinations where they can efficiently manage their work obligations without spending excessive time in transit.
  • Health and Wellness Options: Maintaining a healthy lifestyle is a priority for many bleisure travellers. Access to fitness facilities, wellness programs, and healthy dining options contribute to the overall appeal of a destination.
  • Tech-Friendly Environment: Destinations that embrace technological advancements, from efficient transportation systems to smart hotel features, are likely to attract these tech-savvy travellers.

Offering the right combination of work amenities and leisure opportunities can help destinations position themselves as ideal choices for travellers seeking a seamless integration of work and relaxation.

Source: Pexels

Tips for a Successful Bleisure Trip

Embarking on a bleisure trip? Here are some quick tips to ensure your business-meets-leisure journey goes off without a hitch. 

  • Plan Ahead, But Stay Flexible: Start by outlining your work commitments and key deadlines. Plan your leisure activities around these, but leave some flexibility. Unexpected work issues can arise, so having a bit of wiggle room in your schedule can be a lifesaver.
  • Choose Your Accommodations Wisely: Opt for furnished rentals that offer comfortable workspaces, reliable Wi-Fi, and amenities that cater to both business and leisure needs.
  • Stay Connected on the Go: Having the right technology can enhance both your work and leisure experiences. Ensure you have the necessary tech tools to stay connected while on the move.
  • Know Your Company’s Policies: Understand any limitations or guidelines to avoid any hiccups during your trip. Clear communication with your employer ensures a smooth and stress-free experience.
  • Explore Transportation Options: Consider factors like proximity to your accommodations, convenience, and the opportunity to explore the destination during your commute.
  • Prioritize Self-Care: Get enough rest, stay hydrated, and consider incorporating wellness activities into your itinerary. A balanced approach to your well-being contributes to a more enjoyable trip overall.
  • Network Strategically: Leverage the networking opportunities your destination offers. Attend industry events, conferences, or local meetups to expand your professional circle.

The key to a successful and enriching bleisure trip is to combine thoughtful planning with a flexible mindset.

In Conclusion

A bleisure travel approach to business travel lets you view your next trip not just as a business trip but also as an opportunity for combining work and play. 

Now, if you’re on the lookout for the perfect bleisure stay within the vibrant Greater Toronto Area (GTA), DelSuites is the perfect choice. Every stay with us is personalized, and the Canadian skyline outside your window becomes the backdrop to your unforgettable adventure.

So, whether you’re extending your business trip for leisure or seeking the perfect blend of work and travel, DelSuites leads you to a more fulfilling, balanced, and engaging travel experience.

Your journey across GTA awaits – redefine it with DelSuites!

 

About me, Announcements, Customer Service Experience

Hospitality Resolutions: Elevating Customer Service in 2024

January 24, 2024
hospitality resolutions 2024

Things are looking up in the world of travel, and it’s not just about leisure anymore – we’ve got “bleisure travel” on the rise. That’s right, combining business and leisure travel has become the new norm. 

Aside from being the usual business trip, the convergence of professional duties with the desire for relaxation has reshaped the way we explore new destinations. Extensive travel is gaining popularity thanks to the surge in remote work and short-term stays, with more people opting for serviced apartments over standard hotels.

At DelSuites, we understand the evolving needs of modern travellers. While we continue to deliver top-notch executive suites and an unmatched satisfaction guarantee, we’re also on a mission to step up our game in 2024.

We have some hospitality resolutions up our sleeves and are committed to aligning them with the industry’s changing dynamics. Consider this our way of keeping things fresh and ensuring your satisfaction on a whole new level in this exciting era of travel.

Technology Integration

Hospitality technology has emerged as a driving force for change in the industry, reshaping how we cater to guests. The era of digital transformation has ushered in a wave of innovation, with artificial intelligence (AI) taking center stage.

At DelSuites, we recognize technology’s pivotal role in enhancing guest experiences. Artificial intelligence (AI), in particular, serves as a valuable tool in communication, allowing us to efficiently interact with our guests while preserving the personal touch provided by our expert team.

AI also allows us to make predictions and analyze data, anticipating and catering to individual preferences. This predictive capability enhances the overall guest experience, proactively anticipating and addressing needs.

There’s also AI’s undeniable time-saving potential. Automation of routine tasks streamlines our processes, allowing our guest services team to focus on providing personalized attention where it matters most.

Striking a balance between the efficiency of AI and the warmth of human interaction, we ensure that every guest feels attended to and valued.

Source: Pexels

Tailored Experiences

Our commitment to customer service goes beyond providing a comfortable stay. We extend to crafting unique experiences that cater to the specific needs of our guests.

We understand the importance of flexibility, allowing our guests to move at their own pace. We are available 24/7 to address basic queries and offer support, ensuring our guests never feel alone during their stay. From adjusting cleaning schedules to using guest-preferred cleaning products and even tending to plants while guests are away, our attention to detail sets us apart.

Our team goes the extra mile by proactively conducting pre-arrival inspections and reaching out to guests in advance to address any specific requirements. This personalized touch extends to enhancing the arrival process with features like:

  • Streamlined key delivery
  • Move-in elevator bookings

Heiko S, one of our satisfied DelSuites guests, attests to the effectiveness of our approach, stating, “First contact before arrival was really very helpful and constructive (thank you), and the location of The Livmore in the center has its advantages; household appliances have good quality, and there are all necessary kitchen utensils.”

Our focus on personalized hospitality remains unwavering. This ensures that every guest’s experience with us is nothing short of exceptional.

Source: Unsplash

Growing a Team Delivering Elevated Guest Services

The DelSuites Difference is a commitment that has been upheld since 1998. Our experienced team, comprising reservations, guest services, and sales professionals, takes pride in delivering a seamless and comfortable stay from the moment you arrive.

However, our dedication to excellence doesn’t stop there. We are continually expanding our team to elevate our services.

Emphasizing bilingual skills, we recognize the positive impact that effective communication has on the quality of your stay. Fluent in Spanish, English, French, Cantonese, Igbo and Tagalog, we have enhanced our ability to cater to the diverse needs of our guests.

Furthermore, we are excited to integrate more than a decade of experience working with volunteers, managing multiple accounts, and building robust relationships with senior management and colleagues into our team dynamic.

Armed with a wealth of experience, our new colleagues will enrich our team culture and enable us to provide unparalleled customer service. 

Perla Towers Living Room

Stunning Furnishings

As we surge ahead, our dedication to providing a top-notch stay is reflected in the meticulous selection and replacing furniture with well-stocked and brand new furnishings.

From stylish coffee tables to comfortable dining and accent chairs, we adapt our furnishings to meet our guests’ unique needs and preferences. This ensures that our spaces not only meet but exceed the expectations of those who choose DelSuites for their accommodation needs.

Perla Towers Bedroom

Enhanced Clean and Comfortable Living

We prioritize the cleanliness and comfort of our living spaces. Through constant training and meticulous reviews, we have established an enhanced housekeeping team dedicated to ensuring a comfortable stay for our guests.

With 15 years of experience servicing Toronto’s hospitality market, our upgraded Housekeeping company has a proven track record in maintaining the standards of four and five Diamond-rated hotels across the city.

This wealth of experience is channelled into our properties, ensuring guests enjoy a clean, comfortable, and inviting environment.

A New Level of Hospitality with DelSuites

Our hospitality resolutions for 2024 are a pledge to redefine your experience. As we embark on this journey to elevate customer service, we invite you to rest easy, knowing that with DelSuites, you can truly feel at home.

No matter whether you are travelling for business, for family, or with your pets within the vibrant city of Toronto, we’ve got you covered. We take pride in not just meeting but exceeding your expectations, ensuring that every moment with us feels like a seamless blend of luxury and familiarity.

Your journey to unparalleled comfort and service begins with DelSuites. Contact us today to experience a range of stylish apartments reflecting our unwavering commitment to your comfort. 

Business Travel, Corporate Housing, Lifestyle talk, Relocation, Toronto Family Travel, toronto toursim

How to Welcome an Employee Relocating

January 17, 2024

Thoughtful relocation support can make a big difference and can positively impact the performance and overall happiness of your new team member. So, how can you make your employee relocating feel right at home in their new city? Here are some ways that you can welcome your new employees so that you can make a great impression on them from the start.

Employee Relocating – Give Them a Welcome Pack

This is a lovely gesture that will make your new employee feel special. You can give it to them on the first day at work, or have it waiting for them at their accommodation. What should you put in it? How about:

  • A warm and friendly letter welcoming them to the city and the company.
  • A guide to the city with suggestions on interesting spots to visit.
  • Local snacks or cookies.
  • A bottle of wine or a case of local beer.
  • A map of the area where they will be living.
  • Coupons for discounts or freebies at local businesses.

Provide Them With Convenient Accommodation

Employee RelocatingPlacing your new employees in a hotel until they can move into a more permanent home isn’t a great solution, especially if they need to stay there for a month or longer. Instead, provide them with a furnished corporate housing apartment where they can enjoy all of the comforts of home, such as a kitchen, washer and dryer, living room, office space and parking.

Plus, make sure that they are located close to where they will be working. They are new to the city and they don’t want to be spending all of their time getting lost while commuting.

Create a Helpful Checklist

When locating a new province or country, there are a lot of things that your new employee will need to think about when getting themselves settled in their new home. This can be overwhelming for them, as there are so many things to do and it’s hard to know what is time-sensitive and what isn’t.

It can be very helpful to create a checklist for your employee relocating, to help them understand what needs to be done and what their priorities are. It will break down the large and overwhelming task into simpler and more manageable pieces. For reference, here’s a helpful checklist for employees moving to Canada from abroad.

Host Opportunities to Socialize

Employee RelocatingWhen your new employee arrives, they will likely not know anyone in the city and might feel a little bit lonely. You can make them feel more at home by hosting events where they will have a chance to make friends.

You can also offer information to them about other opportunities to meet people. If you aren’t sure what to suggest, ask your existing employees what events or get-togethers they attend or what things they did in the city to make friends when they first arrived. Many different activities and groups will welcome newcomers and make them feel like part of the community.

If you are looking for more information about employee relocation be sure to learn more about Employee Relocation and if you are looking for a place around Toronto, be sure to search which short-term rental works best for you.

Announcements, Events

25 Years of Excellence: DelSuites Celebrates a Quarter-Century Milestone!

October 8, 2023

In the ever-changing landscape of Toronto, one constant has been DelSuites – your home away from home for 25 incredible years. Imagine this: a quarter-century ago, the Toronto skyline looked vastly different, the Internet was a fledgling concept, and DelSuites opened its doors to serve the city’s need for top-notch furnished rentals.

Fast forward to today, and we are not just a business; we’re a community rooted in values that have stood the test of time. With our iron-clad “guest satisfaction guarantee,” DelSuites isn’t just another furnished rental option – it’s a lifestyle choice that improves every stay in Toronto.

This article isn’t merely a trip down memory lane, although we’ll certainly revisit some highlights of our incredible journey. It’s an invitation to explore what makes DelSuites a titan in hospitality and a pioneer in sustainability and customer service.

So, get ready to toast to the big 25 and discover why this anniversary is more than just a milestone – a celebration of community, sustainability, and innovation that beckons you to be a part of something greater.

More than a Suite, It’s a Home

What does ‘home’ mean to you? For some, it’s the warm embrace of a familiar place, while for others, it’s the people who fill a space with love and care. At DelSuites, we’ve been honoured to serve as a home for a diverse tapestry of guests over the last 25 years.

A Sustainable Choice You Can Feel Good About – At Every Level

When it comes to making travel decisions, many of us are becoming increasingly conscious of our impact on the planet. DelSuites aligns with this eco-awareness, integrating sustainability into every facet of our operations – from our suites to our larger community.

We believe in going green, not just for the sake of it but because it’s integral to delivering the best experience for our guests. Our focus on sustainability is all-encompassing. It’s in the materials we choose for our furnished apartments, the partners we collaborate with, and even the way we run our head office. 

We understand that making a sustainable choice is also about building a future, and what better way to celebrate our 25th anniversary than to pledge our commitment to a greener tomorrow?

 

Meet the Team Behind Your Comfort

The heart and soul of any successful organization is its team, and DelSuites is no exception. For a quarter century, we’ve made it our mission to provide top-notch service and create a home away from home for our guests. But what makes our service truly special is the passionate, dedicated team working tirelessly behind the scenes. In addition, we extend our heartfelt gratitude to our dedicated stakeholders (investors, suppliers, partners) whose unwavering support has been instrumental in our journey towards success.

A Growing Family Committed to Excellence

As DelSuites reaches its silver anniversary, our team continues to grow, allowing us to serve you better. This expansion isn’t merely about numbers; it’s about enriching our service offerings by bringing together people with diverse skill sets, backgrounds, and expertise. More hands on deck means more efficiency and an infusion of new ideas and innovative solutions to elevate your stay with us.

What’s it like to be a part of this amazing journey? In the words of one of our newest team members:

 “Being part of the Guest Services team has been an eye-opening experience. It’s not just about tackling the day-to-day tasks but bringing fresh perspectives to enhance guest experiences. The culture here encourages innovation, fosters excellence, and focuses on compassionate care for our guests.”

DelSuites Provides Guests with the Tridel Advantage

While DelSuites stands as a prominent short-term housing provider in Canada, we are proud to be a part of a larger and well-established family with a rich history. As a member of the Tridel Group (recognized as one of Canada’s largest residential real estate groups crafting over 90,000 homes), DelSuites provides exclusively furnished apartments located within Tridel-constructed buildings. These accommodations are a testament to the innovation and excellence for which Tridel, one of Canada’s most celebrated developers, is known.

CHPA & CERC: Setting the Standards in Corporate Travel

The Corporate Housing Providers Association (CHPA) and Canadian Employee Relocation Council (CERC) are dedicated to upholding and innovating standards within the corporate housing sector. Being a member of CHPA and CERC is a testament to our dedication to offering our guests the very best. It isn’t just about accommodations; it’s about a promise of quality, consistency, and care and being informed of the latest trends and best practices.

The Future Looks Bright

As we celebrate a momentous 25 years, it’s impossible not to feel excited about what the future holds for DelSuites. Imagine more cutting-edge technology making your stay even more convenient, a broader array of services to meet your every need, and a stronger focus on sustainability and community initiatives.

  • Our Vision: To continue to be the most trusted and innovative provider of furnished homes.
  • Our Mission: To always be your family away from home and create memorable experiences for you.

So, whether you’re a new guest discovering us for the first time or a longtime friend who has been part of our journey, we extend our heartfelt thanks. We invite you to continue to make DelSuites your “home away from home” as we strive to create a future that is as bright as our past has been remarkable.

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