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Hospitality Resolutions: Elevating Customer Service in 2024

January 24, 2024
hospitality resolutions 2024

Things are looking up in the world of travel, and it’s not just about leisure anymore – we’ve got “bleisure travel” on the rise. That’s right, combining business and leisure travel has become the new norm. 

Aside from being the usual business trip, the convergence of professional duties with the desire for relaxation has reshaped the way we explore new destinations. Extensive travel is gaining popularity thanks to the surge in remote work and short-term stays, with more people opting for serviced apartments over standard hotels.

At DelSuites, we understand the evolving needs of modern travellers. While we continue to deliver top-notch executive suites and an unmatched satisfaction guarantee, we’re also on a mission to step up our game in 2024.

We have some hospitality resolutions up our sleeves and are committed to aligning them with the industry’s changing dynamics. Consider this our way of keeping things fresh and ensuring your satisfaction on a whole new level in this exciting era of travel.

Technology Integration

Hospitality technology has emerged as a driving force for change in the industry, reshaping how we cater to guests. The era of digital transformation has ushered in a wave of innovation, with artificial intelligence (AI) taking center stage.

At DelSuites, we recognize technology’s pivotal role in enhancing guest experiences. Artificial intelligence (AI), in particular, serves as a valuable tool in communication, allowing us to efficiently interact with our guests while preserving the personal touch provided by our expert team.

AI also allows us to make predictions and analyze data, anticipating and catering to individual preferences. This predictive capability enhances the overall guest experience, proactively anticipating and addressing needs.

There’s also AI’s undeniable time-saving potential. Automation of routine tasks streamlines our processes, allowing our guest services team to focus on providing personalized attention where it matters most.

Striking a balance between the efficiency of AI and the warmth of human interaction, we ensure that every guest feels attended to and valued.

Source: Pexels

Tailored Experiences

Our commitment to customer service goes beyond providing a comfortable stay. We extend to crafting unique experiences that cater to the specific needs of our guests.

We understand the importance of flexibility, allowing our guests to move at their own pace. We are available 24/7 to address basic queries and offer support, ensuring our guests never feel alone during their stay. From adjusting cleaning schedules to using guest-preferred cleaning products and even tending to plants while guests are away, our attention to detail sets us apart.

Our team goes the extra mile by proactively conducting pre-arrival inspections and reaching out to guests in advance to address any specific requirements. This personalized touch extends to enhancing the arrival process with features like:

  • Streamlined key delivery
  • Move-in elevator bookings

Heiko S, one of our satisfied DelSuites guests, attests to the effectiveness of our approach, stating, “First contact before arrival was really very helpful and constructive (thank you), and the location of The Livmore in the center has its advantages; household appliances have good quality, and there are all necessary kitchen utensils.”

Our focus on personalized hospitality remains unwavering. This ensures that every guest’s experience with us is nothing short of exceptional.

Source: Unsplash

Growing a Team Delivering Elevated Guest Services

The DelSuites Difference is a commitment that has been upheld since 1998. Our experienced team, comprising reservations, guest services, and sales professionals, takes pride in delivering a seamless and comfortable stay from the moment you arrive.

However, our dedication to excellence doesn’t stop there. We are continually expanding our team to elevate our services.

Emphasizing bilingual skills, we recognize the positive impact that effective communication has on the quality of your stay. Fluent in Spanish, English, French, Cantonese, Igbo and Tagalog, we have enhanced our ability to cater to the diverse needs of our guests.

Furthermore, we are excited to integrate more than a decade of experience working with volunteers, managing multiple accounts, and building robust relationships with senior management and colleagues into our team dynamic.

Armed with a wealth of experience, our new colleagues will enrich our team culture and enable us to provide unparalleled customer service. 

Perla Towers Living Room

Stunning Furnishings

As we surge ahead, our dedication to providing a top-notch stay is reflected in the meticulous selection and replacing furniture with well-stocked and brand new furnishings.

From stylish coffee tables to comfortable dining and accent chairs, we adapt our furnishings to meet our guests’ unique needs and preferences. This ensures that our spaces not only meet but exceed the expectations of those who choose DelSuites for their accommodation needs.

Perla Towers Bedroom

Enhanced Clean and Comfortable Living

We prioritize the cleanliness and comfort of our living spaces. Through constant training and meticulous reviews, we have established an enhanced housekeeping team dedicated to ensuring a comfortable stay for our guests.

With 15 years of experience servicing Toronto’s hospitality market, our upgraded Housekeeping company has a proven track record in maintaining the standards of four and five Diamond-rated hotels across the city.

This wealth of experience is channelled into our properties, ensuring guests enjoy a clean, comfortable, and inviting environment.

A New Level of Hospitality with DelSuites

Our hospitality resolutions for 2024 are a pledge to redefine your experience. As we embark on this journey to elevate customer service, we invite you to rest easy, knowing that with DelSuites, you can truly feel at home.

No matter whether you are travelling for business, for family, or with your pets within the vibrant city of Toronto, we’ve got you covered. We take pride in not just meeting but exceeding your expectations, ensuring that every moment with us feels like a seamless blend of luxury and familiarity.

Your journey to unparalleled comfort and service begins with DelSuites. Contact us today to experience a range of stylish apartments reflecting our unwavering commitment to your comfort. 

Customer Service Experience, Family Vacations in Toronto, Lifestyle talk, Toronto Family Travel, Uncategorized

Kid-Friendly Furnished Apartments in Toronto

September 17, 2023
Kid-friendly, furnished apartments, suites, Toronto, Family Friendly

Looking for a kid-friendly furnished suite for your vacation in Toronto?

As you plan and pack for your family vacation, you go through a lot of effort so that your whole clan will enjoy their trip. By the time you reach your destination, you’re all looking forward to enjoying a little extra quality time. 

As soon as you start unpacking, you don’t want to feel restricted by space, you want to be able to enjoy, cook together, and have space to relax on the couch and watch a movie together. This all comes down to finding a kid-friendly furnished suite that allows you to enjoy these moments.

Finding a kid-friendly furnished suite that’s right for you

As a parent, it’s reassuring to know that when you’re staying at a Delsuites downtown Toronto apartment, your family will be in an environment that’s as safe as your own home.  With a few simple adjustments such as cabinet latches, edge guards for tables and outlet safety covers, your fully-furnished suite can instantly be transformed to fit your family’s needs.

When you’re speaking with the Guest Service Team, it’s important to let them know what child-friendly items you may need during your stay. Right from the beginning of your stay, your complimentary airport pick-up will be equipped with comfortable CSA-approved child car seats, making your journey a safe and comfortable ride for everyone.

For infant bedtime, cribs and rocking chairs will help parents transition their babies into a new environment while bed rails and water-proof mattresses help to ensure that toddlers and older children are sleeping safe and sound. Child-friendly step stools offer your little one the independence they need to brush their teeth and wash their face at bedtime and in the morning. 

Among the other family-friendly services, a professional child minder can also be scheduled should you need in-suite child care.

On arrival, each child also receives an age-appropriate welcoming gift, a simple touch that offers parents the assurance that they’ve chosen the right home away from home for their family vacation.

Choose your kid-friendly suite here for your next 30+ day trip

Are you looking for a kid-friendly furnished apartment for your next trip? DelSuites have fully furnished units with full kitchens, separate rooms, laundry services and great amenities to help you. Look for furnished short-term rentals available now for Etobicoke, Toronto, Markham, Scarborough, North York and more!

Announcements, Customer Service Experience, Fitness and Health, Medical Stays

DelSuites Partners with AGTA Home Health Care to Take Accessible Travel Farther

May 4, 2022

DelSuites has always been proud to offer a comfortable, private space to call home while recovering from important medical procedures. Because our properties are located near the specialized care units at major Toronto hospitals, we know how medical stays impact every aspect of a family’s life—and we work hard to make that challenge a little warmer, more comfortable, and more livable.

Now you can unlock a 7% discount on the medical supplies you need to make a post-hospital stay easier—and bring a new level of support to the hard work of healing.

DelSuites has partnered with AGTA Home Health Care to add peace of mind, dignity, and professional support for the people who come through our doors to recover. With 22 years’ experience supporting aging, injured, and physically challenged clients—or anyone who just needs a little extra support around the house—AGTA brings proven care and accessibility to the privacy and comfort of a DelSuites furnished rental in Toronto.

Whether you’re coming to Toronto for an important medical stay or planning everyday travel while living with a few extra needs, DelSuites and AGTA let you enjoy Toronto worry-free, in a warm, luxurious space you can happily call home.

Bringing health care to you on your medical stays

AGTA Home Health Care brings the DelSuites ethic of hospitality to health care: letting people stay—or heal—at home, whether home is permanent or temporary.

AGTA’s founder, Vince Agovino, has been caring for people since 1995. His experience of the formidable challenges friends and families face when organizing home care for their loved ones spurred him to found AGTA Home Health Care.

AGTA understands how all the puzzle pieces—personal support, medical expertise, and the right supplies—come together to make the difference between navigating your space and enjoying it. They bring together everything you need to make a positive recovery or live in a truly accessible space.

AGTA’s one-stop, accessible website lets you buy or affordably rent medical supplies and assistive devices for as long as you need the support. With everything from cast protectors for easy showering, easy-grip kitchen knives, wheelchairs, crutches, and ramps, they will ensure you have everything needed, prior to your arrival.

AGTA also works seamlessly with funders like WSIB, ODSP, and the Ontario Assistive Devices Program to help conveniently improve your quality of life.

On the human side, AGTA offers full, 24-hour home health care visits. AGTA’s compassionate, professional staff of personal support workers and in-home nurses are pre-qualified with Toronto’s Home and Community Care Support Services—so you know your care is top-notch. AGTA seamlessly coordinates care with your medical team so you can recover in comfort and privacy—and family members can focus on being there.

A seamless way to plan an accessible stay

Our partnership with AGTA doesn’t just open doors for those recovering from medical procedures. Travelers living with disabilities or chronic health issues frequently work a little harder to get the comfortable, luxurious travel experience everyone expects. AGTA and DelSuites let you consider that work handled.

The open, accessible layouts of DelSuites units are built for everyday living. With full kitchen and laundry facilities, accessible indoor parking, and wide, spacious doors and bathtubs, we’ve got the basics of an accessible stay. But with AGTA, travelers can affordably rent the small modifications that take those basics to a full-fledged accessible solution: bath steps, tub rails, back support, and more.

It’s a way to focus on what you’re in Toronto to do, see, taste, and enjoy, instead of working hard to source the tools you’ll need to overcome barriers. And if you need personal support workers—some days or every day—it’s a way to open Toronto up to you as a warm, welcoming, fun travel destination.

With DelSuites, the everyday costs of living are always included in our rates: WiFi, phone plans, cable TV, linens service, and the use of our buildings’ recreational and fitness amenities. AGTA’s affordable equipment rental rates make Toronto travel not just physically, but financially accessible.

All you have to do is pick up the key to your DelSuites rental. With a pre-trip order to AGTA, all the supplies you need can be waiting for you.

All you need to do is arrive

Both DelSuites and AGTA understand that hospitality is everything. It’s core to a warm travel experience; it catches us after a hard health scare; it’s what lets us age at home. We’re proud to come together to make everything about Toronto travel and medical stays easier—and make much more possible.

To set up an accessible, supported Toronto stay, visit our Medical Stays information page. Our Bookings team and AGTA Home Health Care will help you settle into your home away from home—and make sure it’s a place to feel well and supported.

Customer Service Experience, Downtown Toronto Condos, Toronto Condos

DelSuites Introduces 24/7 Guest Services

April 19, 2022
24/7 guest services photo from Pexels

Your life moves around the clock—and now DelSuites Guest Services does too.

We’re proud to announce that we’ve expanded our dedicated Guest Services offerings beyond standard business hours. As of this week, our Guest Services team is newly available 24/7, whatever your needs—and we’re excited to bring that higher level of service to you.

Built on our standard of service

The DelSuites experience is built on personalized, committed service: solving problems, sourcing that special something, and making sure your suite perfectly fits your lifestyle. We’re always looking to grow our standard of service and make your stay truly memorable.

Whether you’re traveling on business or for an important medical procedure—staying with us a month or half a year—our Guest Services team is dedicated to a stay tailored to fit you.

From pre-arrival grocery services to the right equipment for pets, families, and mobility-impaired guests, the DelSuites Guest Services team already has the tools to customize our spaces for your life. Now we can deploy those tools anytime during your stay, to make your DelSuites experience frictionless.

Book online anytime

Our round-the-clock Guest Services availability builds on the gains we’ve made with our expanded booking tools. Our secure online booking portal lets you see, virtually tour, and book our suites from the comfort of your desk—anytime, anywhere.

You can customize, adjust, and personalize what you need for your stay whenever you’d like through our online booking tools. On your arrival day, all you have to do is show up at the door.

Communicate your way

Everyone has their favourite way to get things done—and our Guest Services team is available not just when you need, but how. Our Guest Services team is available by phone, email, or specialized secure forms, letting you communicate your preferred way.

We’ve automated some of our most common guest needs to get things done trouble-free. Our online check-in procedure and extension form let you handle your booking at the touch of a button. And if anything in your suite needs a tune-up, our maintenance form lets you report it easily—and starts repairs moving while you live your busy life.

But if you’d rather speak with one of our team directly, Guest Services is ready with the personal touch. We’re always available by phone at 416-296-8838. Our highly trained team members are here to handle more complex situations, important questions, and recommendations for how to enjoy Toronto.

What you need, when you need it

Now that we’re fully into the era of international travel, remote work, and digital lifestyles, nobody’s lives stop at 5:00 p.m. If you find there’s something that would improve your stay—whether it’s a small question, or a big adjustment—there’s no longer any need to wait for a solution.

Connect with our Guest Services team right away, and we can solve any small problems immediately—or get a start on untangling more complex questions while you sleep. Our network of partners, experts, and vendors can work on solutions for you at every hour, whether it’s a repair, special delivery, or just something to make your stay that much easier. And we’re always here with a listening ear.

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We’re looking forward to expanding the peerless service DelSuites is known for to all our guests—no matter what time it is. If you have a question about your suite—or a need we can satisfy—call or contact our Guest Services team. We’re looking forward to hearing from you.

Customer Service Experience, toronto toursim, Vacation Travel

Accessible Travel is Yours at DelSuites

February 15, 2022
Accessible travel photo by Kampus Production from Pexels

Travel is for everybody: no matter the body you live in.

As awareness of accessible travel rises, more travel agents, carriers, and housing providers are creating spaces that meet accessibility needs for everyone. And there’s more effort being made to reduce the extra work that can go into booking business or family travel when you’re living a differently abled life.

Whether you’re traveling with a severe allergy, are mobility-impaired, Deaf, or just need a little more help now and then, here’s how DelSuites is here to meet your accessible travel needs.

Our buildings surpass accessibility standards

Every single one of our suites is located in a modern building already designed for access. Because we place our suites in Tridel buildings, every DelSuites common area is designed to surpass Ontario’s standard design requirements.

That means easy elevator access to suites, parking, and common areas. It also means our recreational amenities—swimming pools, workout rooms, cinema-style viewing rooms, and more—are barrier-free.

Our buildings’ dedicated concierge staff are always able to assist you with packages and information. And our online neighbourhood guides help you find restaurants, transit, and entertainment—whether it’s planning ahead or a last-minute night out.

Open-concept layouts help you stay comfortably

Our large, open-concept suites are perfect for travellers who use moderate mobility aids.

All our units have standard door sizes and one short step to the shower. But our wide layouts and large bathrooms make our suites easy to navigate, and give you plenty of room to turn a walker, brace a cane, or walk alongside a service animal.

Our easy-to-reach, open-concept kitchen spaces are fully equipped with all the dishes and utensils you need to cook and serve a full meal. Each unit also has a full fridge with adjustable temperature, in case you need to store important medications.

If you’re planning ahead, virtual online tours let you explore the space before you book, so you know immediately if the space is right for you—and our Guest Services team is available by phone, email, or chat to answer any questions.

Service animal-friendly

DelSuites is a service animal-friendly provider. We proudly accommodate service animals with no additional charge at any of our buildings.

Our pet-friendly accommodations are already equipped for your service animal’s comfort. Our recommended pre-arrival grocery delivery service lets you order both your groceries and your service animal’s food ahead of time.

While each building’s policies around animals vary, we’re happy to match you with the space that fits your needs and make sure your arrival goes smoothly.

Accessible booking processes

Our booking options are accessible for a broad range of guests. If you’re Deaf or hard of hearing, dynamic online rates and fully paperless transactions can make booking happen on your schedule. If you live with vision loss, our Guest Services team can book with you over the phone and set up your suite to your needs.

Our booking processes let you ask questions as you go with our live chat option, tour spaces ahead of time, and pre-book specialized needs like cribs, highchairs, and more.

An easy space to maintain

Our bi-weekly cleaning service makes it simple to get comfortable. Cleaning, linen service, and fresh towels are included in your booking, and our professional, friendly cleaning staff are ready to tailor to your needs.

Accessible travel that lets you explore Toronto

We’re always improving our ability to welcome guests from all walks of life. Contact us by phone at (416) 370-3504, email at info@delsuites.com, or use our live chat to find out how we can make your next trip to Toronto stress-free.