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Customer Service Experience, Downtown Toronto Condos, Toronto Condos

DelSuites Introduces 24/7 Guest Services

April 19, 2022

Your life moves around the clock—and now DelSuites Guest Services does too.

We’re proud to announce that we’ve expanded our dedicated Guest Services offerings beyond standard business hours. As of this week, our Guest Services team is newly available 24/7, whatever your needs—and we’re excited to bring that higher level of service to you.

Built on our standard of service

The DelSuites experience is built on personalized, committed service: solving problems, sourcing that special something, and making sure your suite perfectly fits your lifestyle. We’re always looking to grow our standard of service and make your stay truly memorable.

Whether you’re traveling on business or for an important medical procedure—staying with us a month or half a year—our Guest Services team is dedicated to a stay tailored to fit you.

From pre-arrival grocery services to the right equipment for pets, families, and mobility-impaired guests, the DelSuites Guest Services team already has the tools to customize our spaces for your life. Now we can deploy those tools anytime during your stay, to make your DelSuites experience frictionless.

Book online anytime

Our round-the-clock Guest Services availability builds on the gains we’ve made with our expanded booking tools. Our secure online booking portal lets you see, virtually tour, and book our suites from the comfort of your desk—anytime, anywhere.

You can customize, adjust, and personalize what you need for your stay whenever you’d like through our online booking tools. On your arrival day, all you have to do is show up at the door.

Communicate your way

Everyone has their favourite way to get things done—and our Guest Services team is available not just when you need, but how. Our Guest Services team is available by phone, email, or specialized secure forms, letting you communicate your preferred way.

We’ve automated some of our most common guest needs to get things done trouble-free. Our online check-in procedure and extension form let you handle your booking at the touch of a button. And if anything in your suite needs a tune-up, our maintenance form lets you report it easily—and starts repairs moving while you live your busy life.

But if you’d rather speak with one of our team directly, Guest Services is ready with the personal touch. We’re always available by phone at 416-296-8838. Our highly trained team members are here to handle more complex situations, important questions, and recommendations for how to enjoy Toronto.

What you need, when you need it

Now that we’re fully into the era of international travel, remote work, and digital lifestyles, nobody’s lives stop at 5:00 p.m. If you find there’s something that would improve your stay—whether it’s a small question, or a big adjustment—there’s no longer any need to wait for a solution.

Connect with our Guest Services team right away, and we can solve any small problems immediately—or get a start on untangling more complex questions while you sleep. Our network of partners, experts, and vendors can work on solutions for you at every hour, whether it’s a repair, special delivery, or just something to make your stay that much easier. And we’re always here with a listening ear.

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We’re looking forward to expanding the peerless service DelSuites is known for to all our guests—no matter what time it is. If you have a question about your suite—or a need we can satisfy—call or contact our Guest Services team. We’re looking forward to hearing from you.

Downtown Toronto Condos, Toronto Entertainment, toronto toursim, Vacation Travel

Take the Front Seat for Toronto Sports

April 12, 2022

Toronto sports photo by Tim Gouw from Pexels.

Play ball! Sports have come back to Toronto after two years of pandemic limits, and fans are itching to get into the seats. With most major Toronto sports venues just blocks from DelSuites locations, you’re in a winning spot to catch a game.

So if you’re a sports fan visiting Toronto, here are the best games you can catch this spring and summer: both major-league and underground.

Baseball: The Toronto Blue Jays

The Jays haven’t played at home since the COVID-19 pandemic started, so excitement for the 2022 season is high. With a homegrown lineup full of 2021 All-Stars—and a pitching staff that’s finally got itself right—a day at the ballpark is going to crackle this year.

The Rogers Centre is literal steps from Element and Icon—three minutes’ walk down the block!—and a short walk from 10 York and 300 Front Street West. Tickets can range from $20 a seat in the nosebleeds to significantly more at the luxurious, reservations-only TD Clubhouse behind home plate: complete with buffet, padded seats, and concierge service.

Toronto’s ballpark food can be much more interesting than the usual hot dogs and fries—although the traditional eats are all there. There’s lots of local beer and cider available, and you can bring your own snacks as long as they’re wrapped well.

Opening day is April 8^th, and games stretch into October.

Basketball: The Toronto Raptors

In 2019 the Raptors took the NBA championship, and nobody in Toronto will ever let you forget it. It’s a great reason to check out Canada’s only NBA team: the vibe is fun, competitive, and fierce.

The Raptors play out of Scotiabank Arena, just around the corner from 10 York and a short walk from Qwest, Element, Icon, and 300 Front Street West. It’s also connected to Toronto’s underground PATH Network, so it’s easy to get to the arena and stay dry on a rainy day.

Raptors tickets are in demand, and even modest seats will put you back about $90 after fees, but you’re getting an experience, not just a game. There’s a huge variety of concessions at Scotiabank Arena: sandwiches, hot dogs, poutine, and drinks feature. But you can also get sushi, premium rum and vodka, and high-end restaurant dining while you watch the shot clock.

The regular season goes into April, and tickets are still available.

Hockey: The Toronto Maple Leafs, the Toronto Marlies, and the Toronto Six

NHL tickets are a splurge for most people, but a night at the Scotiabank Arena watching the Leafs is well worth the price. And with the regular season running into April, there’s still time to catch pro league hockey.

But for hockey fans who need something a little more affordable—or like a different challenge—there’s the AHL Toronto Marlies. The Leafs’ AHL development team plays out of Exhibition Place’s Coca-Cola Coliseum, a 10-minute trip by car or transit from our Qwest and 10 York locations.

A night out at the Marlies is its own kind of excitement. Not all the passes connect, and not all the shots get blocked—which makes the game a different kind of exciting. The season also stretches from October to April, and you can snag tickets for as little as $25.

If you’re into women’s professional hockey, Toronto’s best-kept hockey secret is its Premier Hockey Federation Team. The two-year-old Toronto Six plays in at York Canlan Sports Arena, in the city’s northwest. Tickets top out at $30 a seat, and with a strong roster, it’s a guaranteed good time.

Soccer: Toronto FC

Toronto isn’t always known as a soccer city, but the fan base for Toronto FC—the city’s Major League Soccer team—are absolute diehards. Toronto FC’s the first—and only—Canadian MLS team, and won the MLS Cup in 2017.

Toronto FC home games are at BMO Field—in the same Exhibition Place complex as the Marlies. It’s a newer venue with a full accessibility policy and barrier-free seating available. Snacks and concessions cater to Toronto’s soccer-loving Italian and Portuguese communities, with panini and hot chicken next to more usual favourites.

Toronto FC plays February through October, making them a great outdoor choice for long summer nights. Tickets range from an easy $28 to premium seats at over $150 each.

Racing: The Honda Indy

If you’re into an entirely different kind of sports—motor sports—Toronto’s also home to a major IndyCar race.

Taking place over the weekend of July 15-17, the almost 40-year-old race is IndyCar’s second-longest street circuit. The track loops around the Exhibition Place complex, and is accessible (ironically!) by TTC and GO Transit.

Ticket prices and catering options are yet to be announced, but should be available by May.

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Enjoy the thrill of being steps away from the beating heart of the city: on game day or every day. Call DelSuites at 647-370-3504 or email info@delsuites.com to find out how we can open Toronto up for you to discover.

Downtown Toronto Condos, Fitness and Health, Toronto Condos

Toronto Rental Apartment Safety: The Quick Guide

March 29, 2022

Apartment safety photo by Oluwaseun Duncan from Pexels

Staying safe in a new rental apartment can be daunting—especially if you’re visiting another city or country, and don’t know what to expect. While there are always situations we can’t control, we can be better prepared for them—and know how our spaces are equipped to help us out.

On that note: Here are some quick basics on staying safe in your Toronto furnished rental suite.

Know the safety features in your suite

The great thing about renting a furnished condominium suite is that they’re built for everyday living—and have all the safety features you’d expect from long-term homes. Most Toronto condominium buildings have layers of built-in fire safety features, and DelSuites puts our suites in Tridel buildings, which have fire alarm panels, pressurized elevator shafts to keep the air clean, sprinkler systems, heat sensors, and more.

If you’re concerned about safety, there are a few key things to find: your fuse box, your water shutoff valve, your smoke alarm, your fire extinguisher, and your closest fire exit.

Most Toronto condominiums put the water shutoff valve underneath one of the sinks: either in your kitchen or your main bathroom. Knowing where that is can stop any drainage or flooding trouble before it starts, just by flipping a switch.

The same goes for your fuse box. Fuses will be clearly labelled, so if something doesn’t look right, you can cut the power to just that appliance without worrying about the rest.

All DelSuites units have access to a working and unexpired fire extinguisher — it’s located in the building hallway. Your building also keeps your smoke alarm tested and up to date. Finding both on your first day will help you feel confident in case a late dinner or movie-night popcorn burns a little too much.

But your fire exit might be the most important safety feature to find when you arrive for your stay. Accidents can happen, small or large. Knowing your plan to leave the building safely—which stairwell is closest, what your backup is, and where it lets you out onto the street—can make a difficult situation, or even just a fire drill, much easier. And in better situations: you’ll know exactly how to get in your daily steps.

Know your building’s specific safety features

Buildings are communities, and depending on their situation, they have a variety of safety and security features that can put your mind at ease.

Most Toronto condominiums test their fire alarms once a month, by law—so don’t be alarmed if you wake up to a deep voice telling you it’s testing day.

Many buildings have features that restrict or control who comes in and out of the building. Alongside a professional concierge at the desk, many buildings have buzzer systems, security cameras throughout elevators and hallways, and fob- or card-coded elevators to make sure only residents can access their floor.

DelSuites buildings also have security and anti-theft features in our indoor parking lots: sensors, cameras, and restricted access. You can be confident your car—rental or otherwise—will stay safe.

If you’re facing noise or something that concerns you in your hallway, you can always call down to your concierge desk and they’ll offer you advice—or come check it out.

Dress for the weather

It’s not what most people think when we think “safety”, but in a Toronto winter, having warm enough coats, boots, and clothes is a way to stay safe. On bitterly cold winter days—when temperatures drop to -15 C or below—the city issues Extreme Cold Weather Alerts, and too much time outside without the right protection can mean frostbite.

While Toronto’s adapted for those colder days—the downtown PATH system can get around them entirely—it’s smart to pack for the weather, especially if you’re not visiting from a cold-weather region.

Your concierge—and guest services team—is your resource

We often don’t think about how basic things work—until we travel internationally, and things work entirely differently.

Not sure how one of your appliances works? Or if the hairdryer you brought from home is made for Toronto’s electrical outlets? Can’t find a fire extinguisher, or what the best and safest route to the parking garage would be?

Your concierge and guest services team are your guides, hosts, and resources. Think of them as a friendly, professional tour guide for a new living space: the guest services team for your unit and your neighbourhood (where do I find a pharmacy, again?) and your concierge for the building.

If you’re worried about something in your suite, need a safe route to do something, or just want to double-check your instincts: just ask. They’ll be happy to help.

Safety means different things to all of us, but whatever you need, we can help you find it—or set it up. Call us at 647-370-3504 or email info@delsuites.com to find out how we can help you explore your furnished long-term rental apartment, or find one that fits your lifestyle.

Downtown Toronto Condos, Entertainment, Lifestyle talk

Plan Your Perfect Toronto Valentine’s Staycation

February 1, 2022

Toronto Valentine's staycation photo by Lisa Fotios from Pexels.

It’s been a hard winter—both in terms of the windchill and the COVID-19 situation. It’s not the easiest time to set up a romantic Valentine’s Day gesture, but it’s a good time to show the special people in your life how much you care.

Whether Valentine’s Day is a chance to spoil yourself or set up a romantic treat, here’s some of your best options for a Toronto Valentine’s staycation that feels like a real escape.

You don’t need to go far for your Valentine’s getaway

If staring at the same familiar walls doesn’t make you feel romantic—well, you’re not exactly alone. But it’s not too hard to find a change of scene and feel loved while keeping things COVID-safe.

Toronto’s famously a city of neighbourhoods—which means we never have to go far to find a whole new landscape. If you’re a downtown-dweller, the winter hiking trails at Mimico Creek and the Humber River can get you outside into nature, not far from Parc Nuvo. And if you’ve been aching for a little city action, the lake views and city lights downtown can set up a weekend of nice meals, great Instagram shots, and adventure.

Wherever you land, a DelSuites booking comes with soft sheets, fluffy towels, and warm, luxurious furniture that’s great for cuddling up together. Take a luxuriant hot bath in our deep soaker or Jacuzzi bathtubs, or enjoy sweeping balcony views of Toronto’s city lights.

A romantic dinner delivered to your door

Pandemic restrictions don’t have to mean missing an incredible Valentine’s dinner—or a catered breakfast. Toronto’s local dining scene has been getting creative with the limits of home delivery for two years—and they’re going all-out for Valentine’s.

High-end wine bar Grey Gardens offers full five-course meals for pickup a short walk from The Livmore. A stay at Qwest puts you down the block from Momofuku Toronto, which offers both takeout, delivery, and meal kits if you want to whip something up yourself—with a little help. Toronto chocolatier Soma is offering virtual tastings of both spirits and chocolate kits.

Even local specialty stores are offering serious options for Valentine’s Day. Local sustainable fish store Hooked is lining up three-course dinner specials–as well as oysters, caviar, and more. And for breakfast, the all-online Matchmaker Coffee can set up offering a DIY tasting tour of Canadian coffees—complete with flavour notes.

Our fully-equipped kitchens mean you can set the mood with fine plates, not takeout containers, or whip up a last-minute surprise dessert if you’re in the mood. Pack a few candlesticks and your best playlist, and you’re a restaurant built for two.

Do your Toronto Valentine’s staycation your way

Romance is personal—literally. For some people, it’s flowers, gifts, and fanfare; for some, it’s chocolate cake and Shark Week. And that means a little gesture, if it makes you feel heard and loved, can go a long way.

If your ideal Valentine’s weekend is keeping it low-key: our full premium cable packages and cozy couches let you curl up together for a movie night. If it’s big, bold, and classic, our building concierges can take delivery of as much chocolate and flowers as you need.

You can also book our buildings’ convenient—and romantic—amenities. Go for an evening swim at Ten York, enjoy the spa-grade saunas at Element and Republic, or take in the panoramic city view at The Livmore.

Whatever’s on your mind, our Guest Services team can help you put it together. With a little ingenuity, all you’ll have to do is open the door.

Get cozy in the city

We’re happy to set up your romantic getaway—whether it’s with friends, spoiling yourself, or with a special someone. Contact us by phone at (416) 370-3504, email at info@delsuites.com, or use our live chat to find out how we can make your Valentine’s Day extra romantic.

Customer Service Experience, Downtown Toronto Condos, Toronto Condos

What’s Behind the Trophy? Deciphering The DelSuites Awards Shelf

January 18, 2022

What’s in an award? Sometimes, it’s hard to tell. With a dizzying amount of industry-specific awards handed out every year, sorting what it all means—and what it says about the trip you’re about to book—can take a little expert knowledge.

With that in mind, we’re happy to explain the bottom line on the badges and honours DelSuites has collected—and what they mean when you spend the night in a DelSuites furnished apartment.

Consistency: The TripAdvisor Certificate of Excellence

TripAdvisor‘s one of the biggest travel platforms out there, letting you rate, book, and browse everything from accommodations and airlines to local attractions.

In a word, Certificates of Excellence mean consistency. Snagging a spot on this coveted list means keeping at least a 4 out of 5 rating—that’s at least 80% satisfaction—over the past year, with a minimum amount of reviews required. Only the top 10% of listed businesses manage to keep their quality and customer satisfaction that steady.

With seven consecutive years on the TripAdvisor Certificate of Excellence list, it means you know you’re likely to get a positive experience—and not run into sudden problems or confusion.

Sustainability: Corporate Housing Providers Association Best Green Progress Award

The Corporate Housing Providers Association is where corporate housing companies go to learn, network, advocate, regulate, and recognize excellence in the industry. It’s an international trade association that does the heavy lifting of making our industry better.

Its Best Green Progress award means a judging panel of cross-industry experts recognized we’ve not just made one-off green improvements, but made sustainability an ingrained part of how DelSuites does business. Because it emphasizes policies that put eco-friendliness at the centre, it means you can trust that a company’s thinking about the bigger picture—and constantly working to think up the next innovation.

Doing a lot with less: Consumer Choice Award

Market research firm Léger Marketing has handed out the Consumer Choice Award for almost 35 years to honour excellence in small- and medium-sized businesses. It’s based on a survey they conduct with consumers in 28 cities—now driven by AI—and highlights businesses that are getting huge results with smaller staff.

As a six-time winner, this means you know a stay with DelSuites is a stay where you can enjoy the personal, relationship-driven service of a smaller company without sacrificing efficiency or comfort.

Thinking globally: Americas Expatriate Management and Mobility Awards

The Americas Expatriate Management and Mobility Awards are given out by the Forum for Expatriate Management—a community for the everyone in the huge business of helping people immigrate, emigrate, and relocate for work.

The EMMAs judges look for businesses that meet expats’ unique requirements: translating a new country’s housing market for their guests, working across cultural differences, and being a bridge with landlords and service providers.

As a three-time nominee—and the only Canadian corporate housing provider to be nominated in those years—the EMMAs send a simple message: that DelSuites can handle the unique challenges international guests deal with when moving across borders for work, and do it with sensitivity, care, and a smile.

What our awards bring to the table

So, what’s the story those statues tell you? That no matter what country you’re travelling from—or whether you’re one traveller or a multinational company—you can count on personal, thoughtful customer service that’ll always live up to our high standards.

And that whether it’s innovative technology or bringing in sustainable practices in our sustainable buildings, we’re always finding the newest way to make your stay better.

We’re proud to have been recognized by our industry for the DelSuites commitment to excellence: the best compliments come from the people who know what it takes to deliver great work. But we’re even prouder to bring that excellence to our guests every day—and live up to the promises our awards shelf guarantees.

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