COVID-19 Health & Safety - DelSuites Update
Phone:
647-370-4313
Email:
info@delsuites.com
Housing Solutions
- Business Travel and Corporate Rates
- Employee Relocation
- Medical Stays
- Travelling with Kids
- Pet Friendly
- Luxury Short Term Rentals
- In Between Homes
- Film and Production
- Immigration to Canada
- Government and Military Travel
- Corporate Housing Toronto
- Extended Stays in Toronto and the GTA
- Toronto Furnished Suites
- Executive Suites
- Temporary Housing
- Corporate Lodging
Housing Solutions
- Business Travel and Corporate Rates
- Employee Relocation
- Medical Stays
- Travelling with Kids
- Pet Friendly
- Luxury Short Term Rentals
- In Between Homes
- Film and Production
- Immigration to Canada
- Government and Military Travel
- Corporate Housing Toronto
- Extended Stays in Toronto and the GTA
- Toronto Furnished Suites
- Executive Suites
- Temporary Housing
- Corporate Lodging
COVID-19 Health & Safety - DelSuites Update
Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the COVID-19 pandemic.
Learn more about our commitment to health and safety. HERE
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
Effective immediately until July 31st, 2021:
- New Reservations: Any new reservation booked directly through DelSuites can be cancelled five (5) days prior to arrival without penalty.
- In-House Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 14 days’ notice.
(Note: Minimum 30 night stay is required for all reservations). - Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
- Using disinfectant cleaners with bleach which have always been a part of our high standard cleaning practices.
- Using fresh cleaning cloths for each suite reducing any risk of any cross contamination.
- Gloves and masks are mandatory for staff to wear at all times. Protective shoe coverings are worn as needed
- Ongoing training and hygiene protocols for COVID-19.
- Employees stay home when they are not feeling well.
- Implemented a work from home policy for office personnel.
- Suite tours cancelled, photos and video links provided as an alternate solution.
- Suite orientations to be conducted by video chat or phone call.
- Visits to suites by Guest Services and Maintenance Personnel are limited to essential service.
- Building Amenities may be closed – Fitness Centres, Swimming Pools, Billards Room, etc.
**Please note - masks are now mandatory by the City of Toronto and must be worn in all enclosed spaces. Ensure you have a mask before entering the building**
Healthy Habits You Can Do:
- Wash your hands often with soap and water
- Use an alcohol-based hand sanitizer when there is no access to soap and water
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are ill.
- Stay home when you are ill. Cancel your scheduled cleaning until you are well.
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
- Clean and disinfect frequently touched objects and surfaces.
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.
If you have questions about your upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.
Please complete the online Covid-19 Screening Questionnaire from up to 24-hours prior to your arrival.
These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.
DelSuites
Resources for COVID-19
Pre-Arrival Grocery Service
To make you feel more at home, DelSuites offers a Grocery Service* prior to your arrival.
For your convenience, the cost of the groceries can be added to your regular invoice. All orders will be processed and delivered on the day before (or date of arrival) to ensure maximum freshness. The items will be placed in your refrigerator and cupboards for easy access. If you prefer to do a full grocery shop yourself, there are a number of full service grocery stores within a short distant of all of our locations, many that are open late or 24 hours. Please ask our Guest Services Team for recommendations and directions.
All groceries are purchased using third party services. The full grocery fees plus a 30% service charge will be added to all grocery orders. The charge will be applied to your account and a receipt will be provided.
*Please note all grocery orders must be submitted seven (7) days prior to arrival. Any orders submitted within seven (7) days of your arrival date may not be completed. Please contact guestservices@delsuites.com for more information
Click here to place your order online.
During Your Stay 
Let's face it, for most of us, grocery shopping under the best conditions is a time-consuming challenge. But there's a simpler, smarter way to grocery shop that lets you get back some of your precious time. After all, you have better things to do with your time. With grocerygateway.com you can shop online at your convenience, without sacrificing quality. Think of it as room service for your groceries.
Choose a delivery day and time to suit your schedule. Your order can be delivered as soon as the next the day, within a 90 minute window of your choice. A minimum order of only $45.00 is required and the delivery fee is only $9.95 (regardless of order size).
Click Here to place your order online.
*DelSuites is not affiliated with grocerygateway.com and will not be held responsible for issues arising with food orders and delivery. As well, guests are required to be at their suite to receive their delivery. DelSuites staff and building security will not accept deliveries on behalf of guests.