Our Top Priority – Our Guests : COVID-19 DelSuites Update

The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period.   Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the Covid-19 pandemic.

Your Travel Flexibility

We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.

Effective immediately until April 30th, 2020:

• New Reservations: Any new reservation booked directly through DelSuites can be cancelled any time prior to arrival without penalty.
• Existing Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 2 days’ notice, instead of the standard 14 days’ notice.
  (Note: The 13% HST (Harmonized Sales Tax) will be added to any reservations that fall below 30 nights as a result of a departure date change). 
• Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.

Your Travel Safety:

Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites.  We continue to closely monitor information from all levels of government and Toronto Public Health agencies for the latest Covid-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations.  We will continue to navigate this situation with agility and transparency as new information is made available.

During your Stay – What to Expect

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.

DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures

• ALL in-suite cleaning service is suspended until April 30, 2020. We continue to monitor and will evaluate as conditions change. 
• If you require spare linens or need additional supplies, please contact Guest Services to schedule.
• Using disinfectant cleaners with bleach which are used as a part of our standard cleaning practices.
• Using fresh cleaning cloths for each suite reducing any risk of any cross contamination.
• Gloves are worn and masks are available for the staff to wear as needed.
• Ongoing training and hygiene protocols for COVID-19.
• Employees stay home when they are not feeling well.
• Implemented a work from home policy for office personnel.
• Suite tours cancelled, photos and video links provided as an alternate solution.
• Suite orientations to be conducted by video chat or phone call.
• Visits to suites by Guest Services and Maintenance Personnel limited to essential service.
• Temporarily suspended pre-arrival grocery services.
• Building Amenities maybe be closed – Fitness Centres, Swimming Pools, Billards Room, etc.

Healthy Habits You Can Do:

• Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are ill.
• Stay home when you are ill. Cancel your scheduled cleaning until you are well.
• Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands.  If you don’t have a tissue, sneeze or cough into your sleeve or arm.
• Clean and disinfect frequently touched objects and surfaces.

Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.

If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.  

These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.

DelSuites

March 26, 2020 - Housekeeping Update

Resources for COVID-19

• Toronto Public Heath
• Government of Canada Public Health