Our Top Priority – Our Guests : COVID-19 DelSuites Update

The health and safety and well-being of our customers, employees and associates is always our highest priority. We want to re-iterate our commitment to service and safety. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts.

Learn more about our commitment to health and safety. HERE

Your Travel Flexibility

We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.

• In-House Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 14 days’ notice.
  (Note: Minimum 30 night stay is required for all reservations). 
• Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.

Your Travel Safety:

Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites.  We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations.  We will continue to navigate this situation with agility and transparency as new information is made available.

During your Stay – What to Expect

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.

DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures

• Bi-weekly cleaning services
• Using disinfectant cleaners with bleach which have always been a part of our high standard cleaning practices.
• Using fresh cleaning cloths for each suite reducing any risk of any cross contamination.
• Gloves and masks are mandatory for staff to wear at all times.  Protective shoe coverings are worn as needed
• Ongoing training and hygiene protocols for COVID-19.
• Employees stay home when they are not feeling well.
• Implemented a work from home policy for office personnel.
• Visits to suites by Guest Services and Maintenance Personnel are limited to essential service.
• Building Amenities may be closed. Please check with your sales representative.

Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.

If you have questions about your upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.  

We wish to thank you for your support. We look forward to serving you and welcoming you with open doors.

The DelSuites Team

Resources for COVID-19

• DelSuites Health & Safety
• Toronto Public Heath
• Government of Canada Public Health