Customer Service Experience Archives - Page 2 of 10

Announcements, Customer Service Experience, Fitness and Health, Medical Stays

DelSuites Partners with AGTA Home Health Care to Take Accessible Travel Farther

May 4, 2022

DelSuites has always been proud to offer a comfortable, private space to call home while recovering from important medical procedures. Because our properties are located near the specialized care units at major Toronto hospitals, we know how medical stays impact every aspect of a family’s life—and we work hard to make that challenge a little warmer, more comfortable, and more livable.

Now you can unlock a 7% discount on the medical supplies you need to make a post-hospital stay easier—and bring a new level of support to the hard work of healing.

DelSuites has partnered with AGTA Home Health Care to add peace of mind, dignity, and professional support for the people who come through our doors to recover. With 22 years’ experience supporting aging, injured, and physically challenged clients—or anyone who just needs a little extra support around the house—AGTA brings proven care and accessibility to the privacy and comfort of a DelSuites furnished rental in Toronto.

Whether you’re coming to Toronto for an important medical stay or planning everyday travel while living with a few extra needs, DelSuites and AGTA let you enjoy Toronto worry-free, in a warm, luxurious space you can happily call home.

Bringing health care to you on your medical stays

AGTA Home Health Care brings the DelSuites ethic of hospitality to health care: letting people stay—or heal—at home, whether home is permanent or temporary.

AGTA’s founder, Vince Agovino, has been caring for people since 1995. His experience of the formidable challenges friends and families face when organizing home care for their loved ones spurred him to found AGTA Home Health Care.

AGTA understands how all the puzzle pieces—personal support, medical expertise, and the right supplies—come together to make the difference between navigating your space and enjoying it. They bring together everything you need to make a positive recovery or live in a truly accessible space.

AGTA’s one-stop, accessible website lets you buy or affordably rent medical supplies and assistive devices for as long as you need the support. With everything from cast protectors for easy showering, easy-grip kitchen knives, wheelchairs, crutches, and ramps, they will ensure you have everything needed, prior to your arrival.

AGTA also works seamlessly with funders like WSIB, ODSP, and the Ontario Assistive Devices Program to help conveniently improve your quality of life.

On the human side, AGTA offers full, 24-hour home health care visits. AGTA’s compassionate, professional staff of personal support workers and in-home nurses are pre-qualified with Toronto’s Home and Community Care Support Services—so you know your care is top-notch. AGTA seamlessly coordinates care with your medical team so you can recover in comfort and privacy—and family members can focus on being there.

A seamless way to plan an accessible stay

Our partnership with AGTA doesn’t just open doors for those recovering from medical procedures. Travelers living with disabilities or chronic health issues frequently work a little harder to get the comfortable, luxurious travel experience everyone expects. AGTA and DelSuites let you consider that work handled.

The open, accessible layouts of DelSuites units are built for everyday living. With full kitchen and laundry facilities, accessible indoor parking, and wide, spacious doors and bathtubs, we’ve got the basics of an accessible stay. But with AGTA, travelers can affordably rent the small modifications that take those basics to a full-fledged accessible solution: bath steps, tub rails, back support, and more.

It’s a way to focus on what you’re in Toronto to do, see, taste, and enjoy, instead of working hard to source the tools you’ll need to overcome barriers. And if you need personal support workers—some days or every day—it’s a way to open Toronto up to you as a warm, welcoming, fun travel destination.

With DelSuites, the everyday costs of living are always included in our rates: WiFi, phone plans, cable TV, linens service, and the use of our buildings’ recreational and fitness amenities. AGTA’s affordable equipment rental rates make Toronto travel not just physically, but financially accessible.

All you have to do is pick up the key to your DelSuites rental. With a pre-trip order to AGTA, all the supplies you need can be waiting for you.

All you need to do is arrive

Both DelSuites and AGTA understand that hospitality is everything. It’s core to a warm travel experience; it catches us after a hard health scare; it’s what lets us age at home. We’re proud to come together to make everything about Toronto travel and medical stays easier—and make much more possible.

To set up an accessible, supported Toronto stay, visit our Medical Stays information page. Our Bookings team and AGTA Home Health Care will help you settle into your home away from home—and make sure it’s a place to feel well and supported.

Customer Service Experience, Downtown Toronto Condos, Toronto Condos

DelSuites Introduces 24/7 Guest Services

April 19, 2022

Your life moves around the clock—and now DelSuites Guest Services does too.

We’re proud to announce that we’ve expanded our dedicated Guest Services offerings beyond standard business hours. As of this week, our Guest Services team is newly available 24/7, whatever your needs—and we’re excited to bring that higher level of service to you.

Built on our standard of service

The DelSuites experience is built on personalized, committed service: solving problems, sourcing that special something, and making sure your suite perfectly fits your lifestyle. We’re always looking to grow our standard of service and make your stay truly memorable.

Whether you’re traveling on business or for an important medical procedure—staying with us a month or half a year—our Guest Services team is dedicated to a stay tailored to fit you.

From pre-arrival grocery services to the right equipment for pets, families, and mobility-impaired guests, the DelSuites Guest Services team already has the tools to customize our spaces for your life. Now we can deploy those tools anytime during your stay, to make your DelSuites experience frictionless.

Book online anytime

Our round-the-clock Guest Services availability builds on the gains we’ve made with our expanded booking tools. Our secure online booking portal lets you see, virtually tour, and book our suites from the comfort of your desk—anytime, anywhere.

You can customize, adjust, and personalize what you need for your stay whenever you’d like through our online booking tools. On your arrival day, all you have to do is show up at the door.

Communicate your way

Everyone has their favourite way to get things done—and our Guest Services team is available not just when you need, but how. Our Guest Services team is available by phone, email, or specialized secure forms, letting you communicate your preferred way.

We’ve automated some of our most common guest needs to get things done trouble-free. Our online check-in procedure and extension form let you handle your booking at the touch of a button. And if anything in your suite needs a tune-up, our maintenance form lets you report it easily—and starts repairs moving while you live your busy life.

But if you’d rather speak with one of our team directly, Guest Services is ready with the personal touch. We’re always available by phone at 416-296-8838. Our highly trained team members are here to handle more complex situations, important questions, and recommendations for how to enjoy Toronto.

What you need, when you need it

Now that we’re fully into the era of international travel, remote work, and digital lifestyles, nobody’s lives stop at 5:00 p.m. If you find there’s something that would improve your stay—whether it’s a small question, or a big adjustment—there’s no longer any need to wait for a solution.

Connect with our Guest Services team right away, and we can solve any small problems immediately—or get a start on untangling more complex questions while you sleep. Our network of partners, experts, and vendors can work on solutions for you at every hour, whether it’s a repair, special delivery, or just something to make your stay that much easier. And we’re always here with a listening ear.

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We’re looking forward to expanding the peerless service DelSuites is known for to all our guests—no matter what time it is. If you have a question about your suite—or a need we can satisfy—call or contact our Guest Services team. We’re looking forward to hearing from you.

Customer Service Experience, toronto toursim, Vacation Travel

Accessible Travel is Yours at DelSuites

February 15, 2022

Accessible travel photo by Kampus Production from Pexels

Travel is for everybody: no matter the body you live in.

As awareness of accessible travel rises, more travel agents, carriers, and housing providers are creating spaces that meet accessibility needs for everyone. And there’s more effort being made to reduce the extra work that can go into booking business or family travel when you’re living a differently abled life.

Whether you’re traveling with a severe allergy, are mobility-impaired, Deaf, or just need a little more help now and then, here’s how DelSuites is here to meet your accessible travel needs.

Our buildings surpass accessibility standards

Every single one of our suites is located in a modern building already designed for access. Because we place our suites in Tridel buildings, every DelSuites common area is designed to surpass Ontario’s standard design requirements.

That means easy elevator access to suites, parking, and common areas. It also means our recreational amenities—swimming pools, workout rooms, cinema-style viewing rooms, and more—are barrier-free.

Our buildings’ dedicated concierge staff are always able to assist you with packages and information. And our online neighbourhood guides help you find restaurants, transit, and entertainment—whether it’s planning ahead or a last-minute night out.

Open-concept layouts help you stay comfortably

Our large, open-concept suites are perfect for travellers who use moderate mobility aids.

All our units have standard door sizes and one short step to the shower. But our wide layouts and large bathrooms make our suites easy to navigate, and give you plenty of room to turn a walker, brace a cane, or walk alongside a service animal.

Our easy-to-reach, open-concept kitchen spaces are fully equipped with all the dishes and utensils you need to cook and serve a full meal. Each unit also has a full fridge with adjustable temperature, in case you need to store important medications.

If you’re planning ahead, virtual online tours let you explore the space before you book, so you know immediately if the space is right for you—and our Guest Services team is available by phone, email, or chat to answer any questions.

Service animal-friendly

DelSuites is a service animal-friendly provider. We proudly accommodate service animals with no additional charge at any of our buildings.

Our pet-friendly accommodations are already equipped for your service animal’s comfort. Our recommended pre-arrival grocery delivery service lets you order both your groceries and your service animal’s food ahead of time.

While each building’s policies around animals vary, we’re happy to match you with the space that fits your needs and make sure your arrival goes smoothly.

Accessible booking processes

Our booking options are accessible for a broad range of guests. If you’re Deaf or hard of hearing, dynamic online rates and fully paperless transactions can make booking happen on your schedule. If you live with vision loss, our Guest Services team can book with you over the phone and set up your suite to your needs.

Our booking processes let you ask questions as you go with our live chat option, tour spaces ahead of time, and pre-book specialized needs like cribs, highchairs, and more.

An easy space to maintain

Our bi-weekly cleaning service makes it simple to get comfortable. Cleaning, linen service, and fresh towels are included in your booking, and our professional, friendly cleaning staff are ready to tailor to your needs.

Accessible travel that lets you explore Toronto

We’re always improving our ability to welcome guests from all walks of life. Contact us by phone at (416) 370-3504, email at info@delsuites.com, or use our live chat to find out how we can make your next trip to Toronto stress-free.

Customer Service Experience, Downtown Toronto Condos, Toronto Condos

What’s Behind the Trophy? Deciphering The DelSuites Awards Shelf

January 18, 2022

What’s in an award? Sometimes, it’s hard to tell. With a dizzying amount of industry-specific awards handed out every year, sorting what it all means—and what it says about the trip you’re about to book—can take a little expert knowledge.

With that in mind, we’re happy to explain the bottom line on the badges and honours DelSuites has collected—and what they mean when you spend the night in a DelSuites furnished apartment.

Consistency: The TripAdvisor Certificate of Excellence

TripAdvisor‘s one of the biggest travel platforms out there, letting you rate, book, and browse everything from accommodations and airlines to local attractions.

In a word, Certificates of Excellence mean consistency. Snagging a spot on this coveted list means keeping at least a 4 out of 5 rating—that’s at least 80% satisfaction—over the past year, with a minimum amount of reviews required. Only the top 10% of listed businesses manage to keep their quality and customer satisfaction that steady.

With seven consecutive years on the TripAdvisor Certificate of Excellence list, it means you know you’re likely to get a positive experience—and not run into sudden problems or confusion.

Sustainability: Corporate Housing Providers Association Best Green Progress Award

The Corporate Housing Providers Association is where corporate housing companies go to learn, network, advocate, regulate, and recognize excellence in the industry. It’s an international trade association that does the heavy lifting of making our industry better.

Its Best Green Progress award means a judging panel of cross-industry experts recognized we’ve not just made one-off green improvements, but made sustainability an ingrained part of how DelSuites does business. Because it emphasizes policies that put eco-friendliness at the centre, it means you can trust that a company’s thinking about the bigger picture—and constantly working to think up the next innovation.

Doing a lot with less: Consumer Choice Award

Market research firm Léger Marketing has handed out the Consumer Choice Award for almost 35 years to honour excellence in small- and medium-sized businesses. It’s based on a survey they conduct with consumers in 28 cities—now driven by AI—and highlights businesses that are getting huge results with smaller staff.

As a six-time winner, this means you know a stay with DelSuites is a stay where you can enjoy the personal, relationship-driven service of a smaller company without sacrificing efficiency or comfort.

Thinking globally: Americas Expatriate Management and Mobility Awards

The Americas Expatriate Management and Mobility Awards are given out by the Forum for Expatriate Management—a community for the everyone in the huge business of helping people immigrate, emigrate, and relocate for work.

The EMMAs judges look for businesses that meet expats’ unique requirements: translating a new country’s housing market for their guests, working across cultural differences, and being a bridge with landlords and service providers.

As a three-time nominee—and the only Canadian corporate housing provider to be nominated in those years—the EMMAs send a simple message: that DelSuites can handle the unique challenges international guests deal with when moving across borders for work, and do it with sensitivity, care, and a smile.

What our awards bring to the table

So, what’s the story those statues tell you? That no matter what country you’re travelling from—or whether you’re one traveller or a multinational company—you can count on personal, thoughtful customer service that’ll always live up to our high standards.

And that whether it’s innovative technology or bringing in sustainable practices in our sustainable buildings, we’re always finding the newest way to make your stay better.

We’re proud to have been recognized by our industry for the DelSuites commitment to excellence: the best compliments come from the people who know what it takes to deliver great work. But we’re even prouder to bring that excellence to our guests every day—and live up to the promises our awards shelf guarantees.

Corporate Housing, Customer Service Experience, Energy Conservation

DelSuites Gives Travellers the Tridel Advantage

January 11, 2022

At DelSuites, we believe travel and hospitality aren’t complete without community: being part of something bigger than ourselves.

Which is part of why we’re part of something bigger, too: a group of companies whose know-how stretches from pouring foundations to developing green technologies and plumping your pillows before you arrive.

As part of the Tridel Group, DelSuites offers Toronto furnished apartments exclusively in Tridel-constructed buildings—showcasing one of Canada’s most innovative, forward-thinking, and celebrated developers. And it’s not just for the name brand: It’s because staying with DelSuites means having the whole Tridel team treating you like part of our community.

Here are three reasons why DelSuites furnished rental units are located exclusively in Tridel-constructed buildings—and what it means to stay in a Tridel suite.

Built on generations of experience

DelSuites is one of the most established short-term housing providers in Canada, but we’re part of a much larger—and older—family.

Tridel built its first houses in 1934, using everything founder Jack DelZotto knew about stonemasonry and bricklaying. Over the next three generations, the DelZottos built their family business into one of Canada’s biggest and most celebrated condominium developers—one that’s still family-owned and going strong 85 years later. And since that first house, Tridel has developed affiliate companies that have reached the top of their game in property management, rentals, realty brokerage, seniors’ housing, and developing the future of how we live.

It’s that long view on what makes a building home—every single aspect of how we live in condominiums—that’s made Tridel such a success. It’s a unique understanding of condominium as real community, transformed into in-house expertise through affiliated companies dedicated to supporting each other. With that powerhouse team managing every aspect of Tridel buildings, it’s clear why for almost a century, the Tridel name has meant reliability, excellence, and unmatched expertise.

It also means that DelSuites opens our doors to you with the support of every Tridel Group member at our backs. When you stay with DelSuites, a Guest Services call is your portal to everything from smooth, professional property management, 24-hour assistance, intimate knowledge of our neighbourhoods, and an exquisite, inside-out understanding of how our units and buildings work.

Being part of the Tridel alliance lets you have confidence in a stress-free, seamless stay—with hundreds of team members who’ve got your back.

Stay in Toronto’s most innovative suites

No company lasts over 85 years without changing it up a little—or a lot. That’s why a stay with DelSuites also gives you access to one of Tridel’s signature advantages: pushing the limits of what a condominium suite—or community—can be, in real-time.

DelSuites units are located in some of Tridel’s newest, most cutting-edge condominium communities. That’s more than a modern short-term rental; it’s a chance to spend your trip living on the cutting edge of emerging ways to live in our homes.

Sustainable heating and cooling systems pioneered at the uniquely eco-friendly Element let you keep the temperature where you like it without guilt. At Ten York, tech lovers can use built-in smart home technology for hands-free entry, a video buzzer, digital keyfobs, and unbeatably fast wireless internet.

Staying with DelSuites also gets you access to cutting-edge building amenities and extras. Our buildings feature amenities designed in response to what residents wanted and asked for: workout rooms, social spaces, and swimming pools.

Tridel buildings haven’t stopped pushing to discover what’s next. As a co-founder of Tower Labs at Toronto’s prestigious MaRS Discovery District, Tridel is breaking ground on technologies to make high-rise living greener, cleaner, and smarter. And as new innovations come online in Tridel’s current projects, DelSuites will be there to offer a taste of what’s next.

Eco-friendly travel—from the ground up

The future is green living—and staying with DelSuites means the future’s already here.

Tridel leads across Canada in building sustainable, eco-friendly condominiums—with the most LEED-certified buildings in the country and a Corporate Housing Providers Association Best Green Progress Award recognizing our commitment to living green.

With cutting-edge technology being rolled out with every project, you can be confident your DelSuites stay is green from the ground up—and you’re meeting your personal or company goals to do your part for our climate.

On paper, that means typical Tridel buildings use 34% less electricity, 57% less natural gas and 43% less potable water than your average high-rise. What that means for you?

When you walk through the door of your suite, you’ll breathe cleaner air, not feeling too warm or too cold, and using less water and power as you enjoy your normal day. And with a fully stocked kitchen, ensuite laundry facilities, and on-site recycling, you can pack lighter, wash more, and throw out less.

Tridel buildings are also carefully planned to offer green space, eco-friendly transit, and be a real part of a sustainable neighbourhood. At each of our locations, you’ll find Toronto’s famous parks and ravines at your door—or bikes, transit, and walkable, vibrant city life ready for the taking.

Built on an 85-year promise

DelSuites is committed to old-fashioned hospitality—with a modern, convenient twist. And as part of the Tridel Group, we know our welcome is backed up by a history of proven quality and a fierce appetite for doing things the better way.

That’s why all our luxury furnished apartments call Tridel buildings home—and why we’re proud to be part of the Tridel community.

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