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Customer Service Experience, Downtown Toronto Condos, Toronto Condos

What’s Behind the Trophy? Deciphering The DelSuites Awards Shelf

January 18, 2022

What’s in an award? Sometimes, it’s hard to tell. With a dizzying amount of industry-specific awards handed out every year, sorting what it all means—and what it says about the trip you’re about to book—can take a little expert knowledge.

With that in mind, we’re happy to explain the bottom line on the badges and honours DelSuites has collected—and what they mean when you spend the night in a DelSuites furnished apartment.

Consistency: The TripAdvisor Certificate of Excellence

TripAdvisor‘s one of the biggest travel platforms out there, letting you rate, book, and browse everything from accommodations and airlines to local attractions.

In a word, Certificates of Excellence mean consistency. Snagging a spot on this coveted list means keeping at least a 4 out of 5 rating—that’s at least 80% satisfaction—over the past year, with a minimum amount of reviews required. Only the top 10% of listed businesses manage to keep their quality and customer satisfaction that steady.

With seven consecutive years on the TripAdvisor Certificate of Excellence list, it means you know you’re likely to get a positive experience—and not run into sudden problems or confusion.

Sustainability: Corporate Housing Providers Association Best Green Progress Award 

The Corporate Housing Providers Association is where corporate housing companies go to learn, network, advocate, regulate, and recognize excellence in the industry. It’s an international trade association that does the heavy lifting of making our industry better.

Its Best Green Progress award means a judging panel of cross-industry experts recognized we’ve not just made one-off green improvements, but made sustainability an ingrained part of how DelSuites does business. Because it emphasizes policies that put eco-friendliness at the centre, it means you can trust that a company’s thinking about the bigger picture—and constantly working to think up the next innovation.

Doing a lot with less: Consumer Choice Award

Market research firm Léger Marketing has handed out the Consumer Choice Award for almost 35 years to honour excellence in small- and medium-sized businesses. It’s based on a survey they conduct with consumers in 28 cities—now driven by AI—and highlights businesses that are getting huge results with smaller staff.

As a six-time winner, this means you know a stay with DelSuites is a stay where you can enjoy the personal, relationship-driven service of a smaller company without sacrificing efficiency or comfort.

Thinking globally: Americas Expatriate Management and Mobility Awards

The Americas Expatriate Management and Mobility Awards are given out by the Forum for Expatriate Management—a community for the everyone in the huge business of helping people immigrate, emigrate, and relocate for work.

The EMMAs judges look for businesses that meet expats’ unique requirements: translating a new country’s housing market for their guests, working across cultural differences, and being a bridge with landlords and service providers.

As a three-time nominee—and the only Canadian corporate housing provider to be nominated in those years—the EMMAs send a simple message: that DelSuites can handle the unique challenges international guests deal with when moving across borders for work, and do it with sensitivity, care, and a smile.

What our awards bring to the table

So, what’s the story those statues tell you? That no matter what country you’re travelling from—or whether you’re one traveller or a multinational company—you can count on personal, thoughtful customer service that’ll always live up to our high standards.

And that whether it’s innovative technology or bringing in sustainable practices in our sustainable buildings, we’re always finding the newest way to make your stay better.

We’re proud to have been recognized by our industry for the DelSuites commitment to excellence: the best compliments come from the people who know what it takes to deliver great work. But we’re even prouder to bring that excellence to our guests every day—and live up to the promises our awards shelf guarantees.


Travelling Green With DelSuites

December 1, 2021
Eco-friendly travel

With the climate heating up and wild weather our new normal, we’re all looking for greener ways to travel—whether it’s as elaborate as buying carbon offsets or simple as a reusable coffee cup. But it’s easier to be eco-friendly on the road when you’ve got a helping hand.

Here’s how staying with DelSuites helps you travel green—and enjoy comfortable Toronto luxury without taking it out on our planet.

DelSuites units are built green

DelSuites sources our furnished short-term rentals exclusively in Tridel buildings—and Tridel is Canada’s recognized leader in sustainable design. With the most LEED-certified buildings in the country and 11 BILD Green Builder of the Year Awards, Tridel has led the way in innovating new ways to combine comfortable luxury housing with good ecological practices.

That means staying in a DelSuites furnished apartment is a chance to sample buildings constructed and designed from the ground up for clean air, energy efficiency, and water-saving. Tridel buildings, on average, use 34% less electricity, 57% less natural gas and 43% less potable water than your standard modern high-rise—and automatically cut down on the climate impact of your travel.

A DelSuites stay also gives you the chance to enjoy innovative new sustainable technologies. Tridel’s one of the co-founders of research laboratory Tower Labs—a space devoted to making high-rise living cleaner, greener, and more sustainable, including Canada’s first Net Zero condominium home. And DelSuites furnished apartments are located in the buildings where those innovations are rolled out first.

Booking your stay at Element means not just accessible downtown luxury, but enjoying the first condominium in Canada built with Enwave’s revolutionary Deep Lake Water Cooling System. It’s an innovation that reuses waste heat from a nearby heating plant to keep your suite warm in winter—and almost eliminate the environmental impact of heating and cooling the building.

With a DelSuites booking, you’re already ahead in making your trip an eco-friendly one.

Furnished short-term rentals let you travel green

The hospitality industry has come a long way in reducing, reusing, and recycling everywhere, from flexible housekeeping policies to changing the waste footprint of toiletries. But for the eco-focused traveler, a furnished rental is the greenest solution—because it’s designed for daily life.

All of our units have fully equipped kitchens, complete with dishes, glassware, kitchen tools, and all the major appliances you need to whip up your favourite meal. Whether you’re a home gourmet or want to sample Toronto’s world-class international restaurants, you can ditch the takeout plastic cutlery, disposable coffee cups, and coffee pods to eat a little greener.

Our kitchens’ stock of reusable storage containers also let you use Toronto’s multiple waste-free and co-op grocery stores, and cut out the waste plastic altogether. Or you can take advantage of a residential address—and the services of our friendly concierges—to have fresh, local fruits and vegetables brought to your door with Toronto’s leading-edge social enterprise produce box program, Foodshare.

When something does have to go into the trash, you’ll have the chance to choose a greener option. All our buildings participate in the City of Toronto’s Blue Bin and Green Bin programs, which divert recyclables and organic waste out of landfills.

Our suites’ full, no-fee laundry facilities are equipped with modern washing machines and dryers: built to balance energy and water use. With the chance to run laundry whenever you need, you can take advantage of off-peak electricity hours and cut out dry cleaners’ or launderers’ plastic packaging. And more importantly, you’ll have the chance to pack lighter, save luggage weight—and luggage fees—and reduce your carbon footprint while you travel.

Our locations open Toronto’s eco-friendly options to you

Toronto has a strong commitment to living green, and when you’re part of the neighbourhood—whether it’s for two weeks or half a year—it’s that much easier to take part.

Our suites are located in high Walk Score neighbourhoods, putting you just steps away from major business destinations, hospitals, theatres, parks, sports, restaurants, and green, clean public transit—and making it easier for you to get your daily steps in!

If you want to go a little faster and amp up the cardio, Bike Share Toronto stations are never more than a few blocks away, and their easy-to-use network lets you check in and check out bicycles across the city.

You’re also never far from supplies for eco-friendly living, from high-end to grassroots, or the city’s diverse farmer’s markets. Both seasonal and year-round markets make it easy for you to eat not just diverse and healthy, but local—and cut down on the kilometres your food has had to travel.

The future is green travel

We’re all changing the way we live, work, and travel as the world changes around us—and DelSuites makes it easy to embrace green living without sacrificing any of the perks that make great vacation memories.

Contact us at DelSuites by phone at (647) 370-3504 or email to ask about our green travel solutions and book today.

Business Travel, Downtown Toronto

Splashing Back Into Business Travel: What You Need to Know

July 30, 2021
business travel toronto

The lively city of Toronto is finally opening up as COVID-19 restrictions are being lifted by local governments. Much like other major cities around the world, business travel is going up in demand as a result.

However, a “business trip” doesn’t have to be all work despite what you might think. If you choose the right rental provider, most of the heavy stuff will be off your plate so that you can enjoy everything the city has to offer.

Corporate Stays & Business Travel Are More Than Just a Dormitory

DelSuites wants to redefine the notion of “corporate housing.” We believe that your short-term rental should alleviate any stress of the workday, not add to it. DelSuites renters have come to expect features like:

  • A welcome package. It contains basic starting items like toiletries, soaps, and other needs.
  • Room features. There’s a fully equipped kitchen, a washer and dryer room, an intrusion alarm system for home security, and multiple utilities at your disposal.
  • Entertainment. Get ready to unwind during off-hours with our HD television package and large flat screens. Don’t forget about the DVD and stereo system in case you want to bring that next season of your favorite show. Our smart TVs are also compatible with Netflix and other popular streaming apps.
  • Outside amenities. Now that they’ve opened up again, why not take advantage of all the gymnasiums, swimming pools, and even bowling alleys during your stay?



Of course, one of the best features is the price. DelSuites is actually less expensive than many of the hotels around the area.

The Next-Best Thing to Your Home Office

Now that working from home has never been easier, it’s not uncommon for professionals to have home offices. Our designated work desks available in most suites have a minimalistic design that will help you stay focused on the task at hand.

Never fear being disconnected. We have upgraded, secure wireless Internet alongside local and long-distance calling within the US and Canada. It’s practically the next-best thing to your home office.

A Positive First Impression

We believe the first few hours of move-in are extremely important. That’s why we always make pre-arrival inspections to ensure the room is working exactly as intended before you even get here.

Don’t worry about struggling to find a parking spot in the busy city either. DelSuites offers underground, indoor, and other secure parking options.

There’s also our pre-arrival grocery shopping service. Do you want to focus on move-in and don’t have time to pick up essential groceries first? Let us know, and we’ll have them delivered directly to your fridge and pantry. Delivery dates are perfectly aligned with move-in so that the food stays fresh.

Talk to your dedicated account manager to walk you through the customer-focused reservation process.

Your Health Is Our Priority

COVID-19 may be ending, but you can never be too careful. DelSuites is dedicated to our Enhanced Hygiene Practices and Protocols:

  • Virtual tours are offered to prospective guests in lieu of physical visits.
  • Housekeeping services always use disinfectant cleaners with bleach. We use a special bathroom bleach that kills 99.9% of bacteria as well as a spray cleaner with bleach for protection against germs, viruses, and fungi among others.
  • Staff members are given personal protective equipment like masks and gloves.
  • They also go through a daily Self-Assessment Health Check and are asked to stay home if they experience any symptoms.
  • New linens and towels are available in your suite upon request to supplement standard laundry services.
  • The garbage disposal procedure respects social distancing.

Need additional resources? Get in touch with Toronto Public Health for all your needs.

Find Out How Easy Business Travel Can Be With DelSuites

As far back as 1998, DelSuites started off helping single families find beautifully crafted homes throughout the city of Toronto. Today, our teams are still continuing that tradition in one of Canada’s most lucrative and active cities.

Get in touch with us today and find out why so many of our previous clients recommend us on platforms like TripAdvisor, Yelp, and LinkedIn.

Business Travel, Downtown Toronto, Downtown Toronto Condos, Toronto Condos

What Our Dedicated Guest Services Can Do to Make You Feel at Your Home Away From Home

July 23, 2021
delsuites guest services

We’re finally coming to the end of the COVID-19 quarantine, and that means that public events, restaurants, theaters, and rental properties can safely open up again. There’s no better time to get that business trip you’ve been wanting to schedule for all this time.

Toronto is the perfect place to get started. You have a ton of lucrative opportunities in such an active and lively city. Restrictions have recently been lifted in the area, and many building amenities have opened up as well. Scheduling a rental doesn’t have to be a headache, so take the time to make your stay a comfortable one.

DelSuites has been serving the short-term rental market in Toronto and other surrounding areas. We have a dedicated Guest Services team designed specifically to make our properties aligned with the high standards of our guests.

Pre-Arrival Services

First impressions matter, so we always have a “Points of Perfection” inspection to make sure everything is working as intended before you reach the room. We offer pre-arrival packages for all our new stays as well that contains:

  • Directions to the property
  • Confirmations for your reservations
  • Any special requests you’ve made

Grocery Service

One of the first things you do in your new place is to purchase groceries. To take some manual work off your plate, let us bring them to you directly when you move in with our pre-arrival grocery service! The cost will be conveniently added to your standard invoice. Delivery will be coordinated with move-in and be added directly to the fridge so that foods remain fresh when they reach you.

DelSuites also strategically selects our locations so that you’re always near a grocery store, some of which may be open 24/7. Ask Guest Services for recommendations and directions.

Too busy or need to focus your time on other things than just groceries? No problem! Get in touch with us for easy shopping at your convenience. You can also use other popular grocery delivery services like Instacart or Gateway.

During Your Stay

We firmly believe that our job doesn’t end on the move-in day. Guest Services will continue to ensure everything runs smoothly for our guests. That’s why there’s a welcome message in the first few days to check on your satisfaction. Need anything specific or want an in-suite orientation? Just ask about our services (additional charges apply). Some of what we offer includes:

  • Housekeeping to keep the room in perfect shape every time you get home.
  • Airport transportation. Make travel easier both to and from the rental.
  • Family services. Bringing the kids? We have cribs, playpens, and other useful touches.

In fact, don’t be afraid to ask whenever you want, even after hours. Our On-Call Manager is available during fires, floods, lost keys, and other emergencies.

Health and Safety

We’re not quite out of the woods yet when it comes to COVID-19. We’re committed to the safety of our guests, no matter how big or small the risk is.

  • Extra linens and towels are available in your suite. You also have a washer and dryer to refresh them.
  • Isolated garbage disposal. Check your arrival package for information on how we dispose of trash with maximum sanitation precautions.
  • Virtual tours are offered as an alternative to a physical visit. Just ask our Sales Team by video chat or phone call.

Need additional resources on COVID-19? Toronto Public Health and Telehealth Ontario have ample resources available.

Turn Short-Term Renting From a Chore Into a Delightful Experience

In such an active and populated city as Toronto, finding the right short-term rental property can be a challenge if you don’t know whom to turn to. For all your business travel needs, DelSuites is here to make things easy.

Ever need something extra, or is something not quite right? Our Guest Services are ready to take care of it right away. Ask us about new openings today.

Downtown Toronto, Our Blog, Toronto Condos

How Digital Technology Enhances Your Property Rental Experience

July 19, 2021
work from home digital technology

Toronto is finally recovering from the COVID-19 pandemic, and local governments have allowed businesses to reopen safely. Traveling might be back on the table for many professionals too, so it’s not uncommon anymore to seek short-term rentals in the Toronto area. Best of all, many building amenities like gymnasiums (such as fitness centres and swimming pools with additional safety protocols) are starting to reopen as well.

It’s an excellent time to jump back into the world of short-term business rentals in the lively and active city of Toronto. We thankfully live in a world where new technologies make the rental experience far less of a headache than it used to be.

DelSuites has taken advantage of these digital tools to enhance the customer journey of our renters. Now that business rentals are starting to rise in popularity again, it’s time to see them in action.

Booking Online

The days of seeing a rental in a paper brochure and then calling to check whether the rooms are booked are over. Online platforms for rental properties can show you all the up-to-date room rates and vacancies instantly.

Internet listings also contain high-quality pictures and descriptions with lists of amenities to make the decision easier. Effortlessly fix up your itinerary through built-in map functions.

You can book directly through the DelSuites online portal that’s available 24/7. Whether it’s day or night, we can make that last-minute booking job an easy one. You don’t have to wait for opening hours to secure yourself that vital spot.

Flexible Stays

Digital management of our properties and tenants allows us to offer more flexibility than ever before regarding stays. You only need to provide a 5-day notice if you wish to depart, and rentals are handled on a month-to-month basis.

Digital Agreements

Signing an agreement doesn’t require you to drive to an office. Go digital and use your own personal devices to sign contracts online. From the comfort of your own living room, skip the paperwork and go green with online digital agreements.

Online documents are also much easier to organize and keep secure. Important files can be accessed from almost anywhere, including your smartphone.

Online Payments

Business professionals want to stay focused on the task at hand, even when traveling. Paying rent then should not be a hassle. Modern solutions let renters pay remotely without having to stop by the office in the lobby or bother with sending in a check.

Instant Communication

Ever want to talk with your housing provider, but are not sure how to align your schedules? Keeping in touch with the DelSuites team is one of the best ways to ensure an optimal living experience. Guests can quickly share information about changes to services, emergencies, and other matters.

In the other direction, guests can file maintenance requests online and will receive updates conveniently. At any time of day, messaging the property directly helps prevent miscommunication and makes handling issues easy.

Check Out the DelSuites Difference

Give yourself the best environment to get the job done right. Whether your next business venture brings you to downtown Toronto or any of the surrounding areas, DelSuites is the team to call for the best rental experience within your budget.

We use the best technologies to streamline the process for you, and we even offer additional services like pre-arrival groceries that get delivered to your door. 

Find out why so many reviewers on TripAdvisor, Facebook, and Yelp love our services so much by getting in touch today.