COVID-19 Health & Safety - DelSuites Update

Work Differently, Stay Differently

Enhanced Health and Safety

Our Duty to Your Health and Safety: Proactive and Preventative Measures

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DelSuites Enhanced Hygiene Practices and Protocols as we Navigate through Coronavirus (COVID-19)

Our top priority is to deliver world-class hospitality. DelSuites takes great pride in maintaining the highest standards of cleanliness and hygiene. We have taken additional measures to make our cleaning and hygiene protocols even more rigorous.

We rely on these standards to provide our guests with the confidence that our suites are safe, clean and sanitized for their safety and well-being. With safe and consistent practices, we will continue to deliver the high quality service we are known for.

Our Commitment to You, Our Guests

DelSuites Pre-Arrival

  • Pre-Arrival Grocery Service. We can purchase basic essentials for the guest. Please provide us one week notice so that we have enough time to purchase and deliver to the suite prior to arrival. Please fill out this form https://www.delsuites.com/concierge/grocery_service.php
  • Self-service Grocery. For more variety of items to buy, we recommend self-ordering using www.instacart.ca. Please ensure that a parcel waiver form has been completed and that someone will be home during delivery day
  • Pre-Access to the Suite. On the day of arrival, we can give you or your representative access to the suite (based on availability), so that you can stock up the condo with more supplies.
  • Suites with balconies. At select locations/properties, suites with balconies can be requested and is based on availability.
  • Extra bed linens and towels are available upon request. A set of towels are on each bathroom rack and a spare set is kept underneath the bathroom sink. All suites have a washer and dryer should the guest want to refresh their linens and towels more frequently.
  • In-person tours are available. When not possible, suite photos, virtual tours and video links are offered as an alternate solution to tours and suite orientations when requested are conducted by video chat or phone call.

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DelSuites Visits to Suites:

Before we visit, we ask guests:

  • If you or any member of your household are sick, contact DelSuites to let them know.
  • If anyone is sick when we arrive, we will not enter your suite.
  • Remove all garbage and recycling from the suite prior to our visit.
  • Remove clutter and debris from surfaces.
  • Remove any dishes from sink and place in dishwasher.
  • Using disinfectant cleaners with bleach are used as a part of our standard cleaning practices. Disinfectant Multi-surfaces cleaner, Bathroom Bleach Cleaner – both products advertise to kill 99.9% of bacteria, Spray Cleaner with Bleach disinfectant that kills germs, bacteria, viruses/fungi and deodorizes.
  • Focusing to sanitize high touch areas. The first step is to disinfect all door handles and surfaces, then high-touch areas such as light switches, door cabinetry pulls, TV remotes, thermostat, lockboxes/keys.
  • Using fresh cleaning supplies for each suite. Our cleaning team uses color-coded microfiber cloths for each area of the suite: code RED-Washrooms, BLUE-all surfaces and GREEN-kitchen. Mops are used with different pads for the washroom floor and a different pad for the rest of the suite. Used cleaning cloths are bagged after each suite cleaning and sent to laundry.
  • Providing housekeeping and maintenance staff with personal protective equipment. Masks and Gloves are provided; gloves are worn at all times and are discarded after each suite cleaning.
  • Outfitting each suite with a vacuum cleaner, broom and dust pan.
  • Sanitizing our housekeeping carts in between each visit to suites.

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As an active member of its communities, DelSuites respects and adheres to each buildings’ safety protocols:
  • All buildings have sanitizer stations prominently placed throughout.
  • All buildings require wearing of mask in common areas and maintaining a physical distance of 2m.
  • All buildings have elevator spacing guidelines.
  • There may be closure of some common areas/recreational amenities as decided upon by Property Management/Condominium Board.

DelSuites is committed to providing our guests’ with a clean and safe environment that aligns with expert protocols to help prevent the spread of COVID-19.

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We will continuously monitor and evolve our solutions to ensure a continued focus on health and safety of our guests and team members.

Welcome Home.

For short term rentals anywhere in the GTA, contact: 24 hour
number 647-370-3504 or toll free 1-877-228-7688