Nuvo

Housekeeping

At DelSuites, we aim to make your stay as comfortable as possible. Our bi-weekly housekeeping service is designed to help you maintain a clean and welcoming space. Your scheduled cleaning day is listed in your Arrival Letter.

Our housekeeping attendants do not work at every property daily, and schedule changes are handled on a case-by-case basis.

To help maintain a comfortable and enjoyable space, we encourage guests to keep up with basic cleanliness between housekeeping visits. If extra cleaning is needed beyond our standard service, a fee of $89 per incident may apply.

What’s Included in Your Housekeeping Service

If you wish to launder any provided linens between housekeeping visits, we recommend washing whites separately to maintain their quality and prevent discoloration. To ensure longevity, please refrain from using DelSuites linens for cleaning purposes. Any stains or damage beyond normal use may result in additional charges.

Services Not Included in Regular Housekeeping

While our housekeeping team is here to assist with general cleaning, we kindly ask guests to take care of the following:

• Dishwashing – Please wash and store dishes after use.
• Appliance Cleaning – Wipe down kitchen appliances as needed.
• Personal Item Organization – To ensure a thorough and efficient cleaning, we kindly ask guests to organize their personal belongings, allowing our team to clean more effectively.
• Daily Garbage & Recycling Removal – Please dispose of waste regularly between housekeeping visits.
• Personal Laundry – Laundry facilities are available for your convenience.
• Balcony Maintenance – We kindly ask guests to maintain the cleanliness of their outdoor space for a pleasant experience.
• Kitchen Linen & Toiletry Changes – Fresh linens and supplies will be replenished during scheduled housekeeping service.

For any special requests or concerns, please contact Guest Services we are always delighted to assist you.

Personal Items

We may move items on counter and table tops to allow for proper cleaning. As such, your items may not end up in the exact same spot. If your bathroom has a medicine cabinet or drawers, we would suggest that you place personal toiletries there.

To facilitate linens changes, vacuuming and dusting, please note, Housekeeping will not handle any personal items. If there are too many items or items of a delicate nature, they will not clean the surfaces beneath. Fresh linens will be left behind for you to replace.

Guest Services will reach out to you if there is ever a concern.

Please advise DelSuites if you are using your own linens. We promise to do our best to ensure we do not take your linens when we clean but mistakes can happen.

We may place any food or drink debris in the garbage. If there is a food item you prefer to keep on the counter, such as fruit, please place it in a container or store it in a cupboard on cleaning day, to avoid confusion.

If we are uncertain, we will not touch the items and a member of the Guest Services Team will reach out to you

If you have a specific question about our housekeeping approach, please contact us

Maintenance

We have listed some preventative maintenance items to be aware of in order to avoid damage to the suite that could be deemed your responsibility.

Climate Control

Heating and air conditioning are switched seasonally by central building equipment. This changeover is pre-scheduled by building maintenance. The individual suite controls will adjust the levels of heating and cooling, but will not allow a change from heating to air conditioning or vice versa. Notices will be posted in the building advising of changeovers.

The recommended temperature settings are a minimum of 65 degrees for cooling and a maximum of 75 degrees for heating. Please keep the windows closed when operating the heating and cooling unit. The units are maintained and serviced seasonally by the Building Corporation.

Thermostats are to be set to AUTO. If the fan runs continuously on a lowered setting, there is a risk of freezing in the coils. It can cost upwards of $1500 for repair.

In the colder months, there is a chance of condensation forming around the windows if the suite is kept too warm. Here are some helpful tips to minimize the condensation and any possible damage in the unit:

• When cooking turn on the exhaust fan above the stove.
• When taking a bath or shower turn on the exhaust fan in the washroom.
• If the condensation is quite bad we suggest running the exhaust fan for a few hours.
• Slightly open the window or door for 5-10 minutes to let outside air circulate inside the suite but be sure to close after the 5-10 minutes.
• If you have humidifiers please try to avoid using these during extreme cold weather as it increases the amount of condensation.

If you have any problems with your heat or A/C, please contact your Guest Services Representative.

Appliances

Please do not leave the stove unattended when cooking. Clean spills as they happen. Do not leave the suite when the dishwasher or washing machine is in operation. Watch for and report any leaks immediately. Use the appropriate soap for the dishwasher and washing machines. We have left a small start-up supply of dishwashing liquid and dishwasher powder. Using the incorrect soap can cause the machines to overflow and leak. It is very important to clean the lint trap inside the dryer after each use as this can be a fire hazard. The lint trap can be found on the inside at the front of the machine.

Garbage and Recycling

Housekeeping will remove the garbage and recycling on your scheduled cleaning day. To maintain the freshness of your suite and to prevent insect activity, we ask for your cooperation in removing your garbage and recycling regularly throughout the week. The garbage chutes are centrally located in the corridor on each floor and labelled “Refuse”. In consideration of other residents, the chute is to be used between the hours of 8 am and 10 pm. Extra costs may be incurred if excessive amounts of garbage or recycling are left for Housekeeping to dispose of. To facilitate proper cleaning of your suite, please remove all refuse and recycling materials (glass, plastic, tin and paper) from your suite on a regular basis. The recycling room is located on the ground floor next to the moving room.

Water

Do not let water accumulate or sit on the floor. Water can cause damage very quickly. Clean any water spills immediately. If you have a leak, report it immediately to your Guest Services Representative. Keep the plastic shower liner inside the bathtub during a shower and leave it there until it has completely dried. There are NO floor drains in the bathrooms. There is a bath mat on the side of the tub to stand on after stepping out of the tub. Turn the overhead fan on when showering and continue to let it run until all the condensation has dissipated from the bathroom mirror.

Toilet Issues

When flushing the toilet, hold the handle of the toilet long enough to completely clear the bowl. Please be mindful of the amount of toilet tissue used. If the toilet is clogged, use the plunger. It is placed beside the toilet in the main bathroom of each suite. If the water level continues to rise, turn the water supply OFF immediately and place towels on the floor to absorb any water that flows over. The water supply valves are located behind the toilet. In most cases, using the plunger will clear blockages. If you continue to have problems, contact your Guest Services Representative immediately. Charges may be incurred if a plumber is called and the issue was a result of guest mis-use or carelessness.