Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the Covid-19 pandemic.
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
Effective immediately until April 30th, 2020:
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government and Toronto Public Health agencies for the latest Covid-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
Healthy Habits You Can Do:
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.
If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at firstname.lastname@example.org or live chat.
These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.
Resources for COVID-19
It is our pleasure to welcome you to DelSuites at 300 Front St. West. We are honoured that you have selected DelSuites as your Home away from Home. Our professional and friendly team is committed to ensuring your stay is both comfortable and enjoyable. During your stay you can expect to receive timely and exceptional service. If you have any questions or concerns during your stay, we invite you to contact your Guest Services Specialist immediately so we can resolve it quickly and efficiently. Enjoy your stay!
Visitor parking is available on the P1 level in the parking garage for your guests and is available on a first come, first served basis. Spots can not be reserved. A parking permit must be obtained from the Concierge prior to parking. If the car is removed from the parking space and later returned, there is no guarantee a space will be available. Any vehicle parked without a permit will be tagged and at risk of being towed. Please note that DelSuites guests are considered building residents and are not permitted to park in Visitor spaces.
If parking was not arranged prior to your arrival or if you only need it on occasion, contact DelSuites. Charges will apply. Do not park anywhere but your own assigned parking space. You risk being ticketed and towed. DelSuites will not assume any responsibility for tickets or towing charges that are the result of a guest parking illegally or without a permit. If you find your spot occupied, contact DelSuites immediately. Please register your vehicle upon arrival at email@example.com
300 Front St W is pet friendly. We are permitted a maximum of 2 pets, weighing 25lbs or less. Pets must be carried through the corridors and common areas especially during inclement weather. DelSuites charges a non-refundable pet cleaning fee. This fee only covers the cost of cleaning. Extra charges will apply for any damage to the suite and or furnishings.
Bikes cannot be brought into the elevators or common areas or stored in your suite/balcony. There are designated Bike storage areas available for a fee. Lockers are available in limited supply. If you require additional storage space and availability permits, lockers can be rented through DelSuites. Contact Guest Services for more information
The Fitness Facilities are located on the ‘REC’ Level.
The Recreation Centre includes an outdoor swimming pool (open seasonally), Barbeques, Outdoor Sun Deck with cabanas, indoor whirlpool, Billiards Room, Home Theatre (located on the 13th floor) with seating for 15, Games Room, Party Room, Dining Room, Yoga studio, Massage Room, Exercise Room and Men’s and Women’s change rooms complete with steam rooms
Your FOB is used to obtain access to the Recreation Facilities (pool, change rooms, exercise room only).
Persons under the age of 12 are not permitted to use the exercise equipment and must be supervised by an adult in the pool. Children under 16 must be supervised by an adult in the Fitness facility.
The Party Room is booked through the management office on a first come, first served basis.
The Home Theatre can be reserved through the Concierge. Please call 647-748-7355 to book.