COVID-19 Health & Safety - DelSuites Update
Phone:
647-370-4313
Email:
info@delsuites.com
Housing Solutions
- Business Travel and Corporate Rates
- Employee Relocation
- Medical Stays
- Travelling with Kids
- Pet Friendly
- Luxury Short Term Rentals
- In Between Homes
- Film and Production
- Immigration to Canada
- Government and Military Travel
- Corporate Housing Toronto
- Extended Stays in Toronto and the GTA
- Toronto Furnished Suites
- Executive Suites
- Temporary Housing
- Corporate Lodging
Housing Solutions
- Business Travel and Corporate Rates
- Employee Relocation
- Medical Stays
- Travelling with Kids
- Pet Friendly
- Luxury Short Term Rentals
- In Between Homes
- Film and Production
- Immigration to Canada
- Government and Military Travel
- Corporate Housing Toronto
- Extended Stays in Toronto and the GTA
- Toronto Furnished Suites
- Executive Suites
- Temporary Housing
- Corporate Lodging
COVID-19 Health & Safety - DelSuites Update
Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We want to re-iterate our commitment to service and safety. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts.
Learn more about our commitment to health and safety. HERE
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
- In-House Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 14 days’ notice.
(Note: Minimum 30 night stay is required for all reservations). - Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
- Bi-weekly cleaning services
- Using disinfectant cleaners with bleach which have always been a part of our high standard cleaning practices.
- Using fresh cleaning cloths for each suite reducing any risk of any cross contamination.
- Ongoing training and hygiene protocols for COVID-19.
- Employees stay home when they are not feeling well.
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.
If you have questions about your upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.
We wish to thank you for your support. We look forward to serving you and welcoming you with open doors.
The DelSuites Team
Resources for COVID-19
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Telephone
There is no charge for local calls. A 30% administration fee will be added to any outgoing long distance or pay-per-use calls. Long distance charges are automatically applied to your credit card [or security deposit after departure], and a copy of the charges provided to you. We recommend using a calling card to avoid the administration fee.
Voicemail
A continuous fast dial tone when you pick up the phone signals that there are messages for you. To pick up messages in the house dial *98. You will be prompted for your password. Your password, is the 0049. From outside the house, dial your telephone number. When you hear the greeting press ‘#’ immediately. Enter your password, which again is the 0049.
Internet
Your house has been set up with hi-speed wireless internet. From your device, you will see the available wireless networks. Select the network name that reads DelSuites49. All connections are encrypted so a password is required. The password is your house 10 digit telephone number. If you are unable to locate your network, reset the modem by unplugging the power source, plugging it back in and waiting for all lights to come on. If you are still unable to get a wireless connection you can temporarily use the Ethernet cable and contact your Guest Services Representative.
DelSuites offers unlimited internet usage. If you receive the message below, please click “I acknowledge that I have received this message” and continue enjoying your free unlimited internet.
Television
Your house is equipped with a digital box and your TV has been programmed to respond to the Rogers remote provided. Follow the directions below to operate the TV and box. Contact your Guest Services Representative with any questions. A 30% administration fee will be added to the charge for any movies ordered.
