COVID-19 Health & Safety - DelSuites Update
Phone:
647-370-4313
Email:
info@delsuites.com
COVID-19 Health & Safety - DelSuites Update
Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the COVID-19 pandemic.
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
Effective immediately until June 30th, 2020:
- New Reservations: Any new reservation booked directly through DelSuites can be cancelled any time prior to arrival without penalty.
- Existing Reservations: For in-house reservations booked directly through DelSuites, guests’ can depart sooner than their scheduled departure date by providing only 2 days’ notice, instead of the standard 14 days’ notice.
(Note: The 13% HST (Harmonized Sales Tax) will be added to any reservations that fall below 30 nights as a result of a departure date change). - Third-Party Reservations: Please contact the third party directly to inquire about their cancellation and change policy.
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
- ALL in-suite cleaning service is suspended until June 30, 2020. We continue to monitor and will evaluate as conditions change.
- If you require spare linens or need additional supplies, please contact Guest Services to schedule.
- Using disinfectant cleaners with bleach which are used as a part of our standard cleaning practices.
- Using fresh cleaning cloths for each suite reducing any risk of any cross contamination.
- Gloves are worn and masks are available for the staff to wear as needed.
- Ongoing training and hygiene protocols for COVID-19.
- Employees stay home when they are not feeling well.
- Implemented a work from home policy for office personnel.
- Suite tours cancelled, photos and video links provided as an alternate solution.
- Suite orientations to be conducted by video chat or phone call.
- Visits to suites by Guest Services and Maintenance Personnel limited to essential service.
- Temporarily suspended pre-arrival grocery services.
- Building Amenities maybe be closed – Fitness Centres, Swimming Pools, Billards Room, etc.
Healthy Habits You Can Do:
- Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are ill.
- Stay home when you are ill. Cancel your scheduled cleaning until you are well.
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
- Clean and disinfect frequently touched objects and surfaces.
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.
If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at info@delsuites.com or live chat.
These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.
DelSuites
March 26, 2020 - Housekeeping Update
April 23, 2020 - Housekeeping Update
May 25, 2020 - Housekeeping Update
Resources for COVID-19
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Telephone
There is no charge for local calls. A 30% administration fee will be added to any outgoing long distance or pay-per-use calls. Long distance charges are automatically applied to your credit card [or security deposit after departure], and a copy of the charges provided to you. We recommend using a calling card to avoid the administration fee.
Voicemail
A continuous fast dial tone when you pick up the phone signals that there are messages for you. To pick up messages in the house dial *98. You will be prompted for your password. Your password, is the 0049. From outside the house, dial your telephone number. When you hear the greeting press ‘#’ immediately. Enter your password, which again is the 0049.
Internet
Your house has been set up with hi-speed wireless internet. From your device, you will see the available wireless networks. Select the network name that reads DelSuites49. All connections are encrypted so a password is required. The password is your house 10 digit telephone number. If you are unable to locate your network, reset the modem by unplugging the power source, plugging it back in and waiting for all lights to come on. If you are still unable to get a wireless connection you can temporarily use the Ethernet cable and contact your Guest Services Representative.
DelSuites offers unlimited internet usage. If you receive the message below, please click “I acknowledge that I have received this message” and continue enjoying your free unlimited internet.
Television
Your house is equipped with a digital box and your TV has been programmed to respond to the Rogers remote provided. Follow the directions below to operate the TV and box. Contact your Guest Services Representative with any questions. A 30% administration fee will be added to the charge for any movies ordered.
