Mailing Address and Parcel Delivery
31 Kaitting Trail, Oakville, ON L6M 0S6.
Your community mailbox is located across the street
All of our suites/houses are non-smoking. Smoking is NOT permitted in the house. Kindly smoke outside of the house. Smoking in the house is subject to a $1000 cleaning fee plus any damages.
Smoke detectors are NEVER to be disconnected for any reason. There is a fee for the disconnection and reconnection of smoke detectors, heat detectors and carbon monoxide detectors
Please ensure you remember the door’s keyless entry code and have a key with you at all times in case of an issue with the door key pad. Call DelSuites regarding any access matters.
Unlike a hotel, your suite door will not automatically lock when you close it. It is necessary to lock the door when you leave.
If your smoke detector goes off in your house and you are cooking, turn on the fan over the stove top and turn off the heat source. You can also open the doors for air circulation. If there is a fire in your house call 911 and then contact DelSuites. If the Carbon Monoxide detector goes off in your house, turn off appliances, or other sources of combustion at once and immediately get fresh air into the premises by opening doors and windows. Call DelSuites at 416-296-8838 immediately to report. If anyone is experiencing symptoms of carbon monoxide poisoning: headaches, dizziness, vomiting, call 911, immediately move to a location that has fresh air and do not re-enter the premises until it has been aired out and the problem corrected.
Your kitchen and bathroom have been well equipped, but if there is a favourite kitchen utensil or everyday item that you wish were in your suite, please give us a call.
We have provided here a list of all contents in the suite.
Entryway Closet and Shelf
Linens on Bed
Linens on Bed
Linens on Bed
DINING Room and Area
Balcony/Deck – If applicable
Cutlery Drawer #1
Utensil Drawer #2
Linen Drawer #3
Linen Drawer #4
Use of Sofabed
Sofabed linens are in the bedroom closet. Please ensure that the mattress cover is used and that the linens and mattress cover are NOT left on the sofabed when not in use. When sofabed linens are used, leave them out of their package, and your Housekeeper will replace them on your next cleaning day.
The furniture in your house has been placed in the optimum location for each piece. Any relocation of furniture does require the authorization and presence of a DelSuites representative; any special requirement will be considered. Due to damage to walls, we cannot allow Guests to hang additional items on walls or to relocate wall art in the house.
Damages and Missing Items
A thorough inspection was completed prior to your arrival to ensure that the condition of your house is without damage and all contents provided are in excellent working order. We ask that you take a moment to walk through your house and contact our office should you detect any deficiencies. We do not charge for minor breakage of dishes but would ask that you call us – or simply leave a note for the Housekeeper – if you break a glass or similar item, so that we can replace it for you. On your departure date, a written inspection will be done to report any damages or missing items. DelSuites agrees to provide you with immediate notification of any found damages or missing items and will advise you of the cost for repair or replacement where necessary.
Personal Items and Insurance
Our houses are designed to provide temporary accommodation. We cannot, therefore, provide space for your own furniture. If you are between permanent homes, we must also ask that you arrange an alternate location for any large containers or boxes that must be stored, other than your luggage.
Your personal belongings are not insured under DelSuites contents and liability policy. Your home insurance would apply; if you do not have home insurance at this time, we suggest you contact an insurance company to arrange temporary coverage of your personal belongings, as DelSuites cannot be held responsible for them.
You will be contacted 14 days prior to your scheduled departure date to confirm or extend your departure. You will also be given a departure notice on your last scheduled cleaning prior to departure. Departure time is 10:00 AM. If a later departure time is required, please advise us as soon as possible. Please note, we cannot always guarantee a later time. Upon departure, go through the house, checking drawers and closets for any personal belongings. Remove any food items from the fridge/freezer and cupboards and throw any garbage/recycling away. Extra charges will apply if extra time or repairs are needed to return the house to the condition it was in at your arrival.
Please secure the house and leave any keys provided on the kitchen counter. Follow the departure directions for returning the keys. Any lost and found items left behind in the house will be held for 3 months only. We will make every effort to contact you if anything is left behind.
Extending or Shortening Your Stay
14 days' notice is required to cancel a reservation, depart earlier than scheduled, or change arrival to a later date. 30 days' notice is required to change or cancel Long Term Reservation (stays of 3 months or more).
Travelling with Children
DelSuites has cribs and child safety items to make your child’s stay with us safe and enjoyable. We provide latches for doors, edge guards for sharp corners, high chairs, play mats and cribs. While we can offer many items at no extra cost, charges may apply for cribs, high chairs etc. Contact your Guest Services Representative for more information.
DelSuites houses are pet friendly. DelSuites charges a non-refundable pet cleaning fee. Please ensure that you pick up after your pet regularly and dispose of it in the garbage, keeping the grass clean. This fee only covers the cost of cleaning the house. Extra charges will apply for any damage to the house and or furnishings and cleaning of the yard.