We are certain that you will enjoy the benefits of our new service provider. Below you will find information on the new services. If you have a question please contact us.
There is no charge for local calls. Unlimited long distance calls throughout North America are also offered with some areas excepted. Areas not included: Yukon, Nunavut, Northwest Territories, Bruce Peninsula, Hawaii, Alaska and Puerto Rico
If you wish to call internationally you can purchase a calling card from a local retailer or contact Frontline Broadband at 416-307-1530 or by pressing the Internet-TV-Phone button on your Frontline telephone. You will be asked to provide your credit card details to enable international calling. To find out the per minute cost for each international call go to www.frontline.ca. Select Residential, click on “Learn More” and scroll to the bottom of the screen. Click on International Rate then select the country you wish to call to view the rate. All rates are subject to 13% HST.
To pick up messages in your suite from the Frontline phone simply press the Voice Mail button.
From the cordless phone set dial *98. You will be prompted for your password. Your password, is the suite number. If your suite number is only 3 digits, add a “0” and then your suite number.
From outside the suite, dial your telephone number. When you hear the greeting press ‘*’ immediately. Enter your password, which is the suite number.
All charges are in CAD and are rounded up to the next minute.
If you are expecting visitors, advise them of your Suite Name, which is included in your Welcome Letter in your arrival package. To gain access to the building, your visitors select Your Suite Name on the Enter Phone panel and call your suite. Quick rings on your phone tell you it is an Enter Phone call. Pick up the phone to speak and dial ‘9’ to allow access. If you are on the phone, you will hear the call waiting beep on the line to signal an Enter Phone call. Press the hang-up button to speak to your visitor, then press ‘9’ to grant access to the building and press the hang-up button to return to your call.
All visitors must register with the Concierge. The concierge may call to confirm you are at home and willing to have the guest authorized to enter the property.