Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the COVID-19 pandemic.
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
Effective immediately until December 31st, 2020:
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We continue to closely monitor information from all levels of government, Toronto Public Health agencies and WHO's guidance for the latest COVD-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
**Please note - masks are now mandatory by the City of Toronto and must be worn in all enclosed spaces. Ensure you have a mask before entering the building**
*Bi-weekly cleaning services will be provided for the following minimum qualifying rates : $105/nt (1 bedroom) & $125/nt (2 bedroom)
Healthy Habits You Can Do:
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally, call Telehealth Ontario at 1-866-797-0000.
If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at firstname.lastname@example.org or live chat.
These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.
Resources for COVID-19
It is our pleasure to welcome you to DelSuites at One Old Mill. We are honoured that you have selected DelSuites as your Home away from Home. Our professional and friendly team is committed to ensuring your stay is both comfortable and enjoyable. During your stay you can expect to receive timely and exceptional service. If you have any questions or concerns during your stay, we invite you to contact your Guest Services Representative immediately so we can resolve it quickly and efficiently. Enjoy your stay!
Visitor parking is available at this location and is located off of One Old Mill Dr. Parking is on a first come, first served basis and cannot be reserved in advance. DelSuites guests are not permitted to park in Visitor parking. Please ask your guests to check in with the Concierge and obtain a parking permit if required. Failing to do so, may result in vehicles being ticketted and or towed. DelSuites accepts no responsibility should this happen.
If parking was not arranged prior to your arrival or if you only need it on occasion, contact DelSuites. Charges may apply. Do not park anywhere but your own assigned parking space or you are at risk of being ticketed or towed. Your vehicle must be registered with DelSuites and you will be provided with a parking tag that is to be displayed on the rear view mirror. To register your car, please email your car details (make, model and license plate) to email@example.com DelSuites will not assume any responsibility for tickets or towing charges if a guest parks illegally. If you find your spot occupied, contact DelSuites immediately at 416-296-8838.
One Old Mill is pet friendly. We are permitted a maximum of 1 pet (1 cat or 1 dog). Pets must be carried through the corridors and common areas. DelSuites charges a non-refundable pet cleaning fee. This fee only covers the cost of cleaning. Extra charges will apply for any damage to the suite and or furnishings. Pets must be registered at this location with the Management Office. The Management Office is located on the P1 level
Bikes cannot be brought into the elevators or common areas or stored in your suite/balcony. There are designated Bike storage areas available on a first come, first served basis. A refundable deposit of $100.00 will be required to book a space. Contact your Guest Service Representative for more information.
Old Mill offers a luggage cart to assist you with the transporting of your luggage upon arrival and departure or for any larger purchases (grocery shopping, etc) during your stay. You can sign these out at any time from the concierge desk. They are available on a first come, first served basis.
The amenities at One Old Mill are located on the Lobby and P1 levels
The Recreation Facilities include a Swimming Pool, Whirlpool, Home Theatre, Dining Room, Yoga studio, Fitness Centre, Men's and Women's change rooms complete with saunas & an indoor co-ed whirlpool. Old Mill also offers Guest Suites for a fee that can be booked through property management.
Your FOB is used to obtain access to the Recreation Facilities (pool/whirlpools, change rooms, exercise room only).
An adult resident must accompany children under the age of 16 when using the pools or exercise room.