**Please note - due to COVID-19 DelSuites will be following strict protocols related to Housekeeping and other services. Please refer to your arrival notice for the protocols to be followed before and during Housekeeping visits. Services will be modified to ensure the safety and well being of guests and staff**
Housekeeping is provided bi-weekly and your scheduled day is listed on your Arrival Letter. We will remove any garbage/recycling, make the beds with fresh linen, replace towels, dust, sweep, vacuum and mop the floors. We will also replenish your supply of bathroom and facial tissue and garbage bin bags on housekeeping day, throughout your stay.
Our bi-weekly cleaning is intended to help our guests maintain the suite. Dish washing, daily garbage/recycling removal and personal laundry are the Guest's responsibility. Please clean spills in the kitchen as they happen. Adjust stove/oven temperatures to prevent spill over. If your suite has a ceramic stove top, please wait until the stove cools and immediately wipe up any spills. Use the overhead hood fan when cooking. Open a window if cooking heavily aromatic foods. Wash dishes and cookware regularly to avoid food build up and replacement.
Contact your DelSuites representative with any extra or special cleaning requests or concerns.
Please note that if you have arrived the day before or are departing the day after a scheduled suite cleaning, your suite will NOT be receiving service.
If you need to wash the above items between housekeeping days, please take care to wash whites with whites only to prevent discolouration and damage.
We also ask that you not use DelSuites linens for cleaning purposes. Any stains or damage to the linens caused by the guest will have charges applied.
We may move items on counter and table tops to allow for proper cleaning. As such, your items may not end up in the exact same spot. If your bathroom has a medicine cabinet or drawers, we would suggest that you place personal toiletries there.
To facilitate linens changes, vacuuming and dusting, please note, Housekeeping will not handle any personal items. If there are too many items or items of a delicate nature, they will not clean the surfaces beneath. Fresh linens will be left behind for you to replace.
Guest Services will reach out to you if there is ever a concern.
Please advise DelSuites if you are using your own linens. We promise to do our best to ensure we do not take your linens when we clean but mistakes can happen.
We may place any food or drink debris in the garbage. If there is a food item you prefer to keep on the counter, such as fruit, please place it in a container or store it in a cupboard on cleaning day, to avoid confusion.
If we are uncertain, we will not touch the items and a member of the Guest Services Team will reach out to you
If you have a specific question about our housekeeping approach, please contact us
We have listed some preventative maintenance items to be aware of in order to avoid damage to the suite that could be deemed your responsibility.
Heating and air conditioning are switched seasonally by central building equipment. This changeover is pre-scheduled by building maintenance. The individual suite controls will adjust the levels of heating and cooling, but will not allow a change from heating to air conditioning or vice versa. Notices will be posted in the building advising of changeovers.
The recommended temperature settings are a minimum of 65 degrees for cooling and a maximum of 75 degrees for heating. Please keep the windows closed when operating the heating and cooling unit. The units are maintained and serviced seasonally by the Building Corporation.
Thermostats are to be set to AUTO. If the fan runs continuously on a lowered setting, there is a risk of freezing in the coils. It can cost upwards of $1500 for repair.
In the colder months, there is a chance of condensation forming around the windows if the suite is kept too warm. Here are some helpful tips to minimize the condensation and any possible damage in the unit:
If you have any problems with your heat or A/C, please contact your Guest Services Representative.
Please do not leave the stove unattended when cooking. Clean spills as they happen. Do not leave the suite when the dishwasher or washing machine is in operation. Watch for and report any leaks immediately. Leave the dishwasher and waching machine doors open slightly when not in use so air can circulate. this will prevent odours and mildew from forming. Pull out the soap tray in the washing machine out slightly out as well. Use the appropriate soap for the dishwasher and washing machines. We have left a small start-up supply of dishwashing liquid and dishwasher powder. Using the incorrect soap can cause the machines to overflow and leak. It is very important to clean the lint trap inside the dryer after each use as this can be a fire hazard. The lint trap can be found on the inside at the front of the machine.
We ask that you turn off lights and the televisions when not in use or if you leave the suite. Additional charges could apply for higher than average consumption of electricity.
Please note that your light switches are powered by a master light switch located beside the entrance door in order to conserve energy. This switch will allow you to turn off all your lights as you are leaving the suite or turn them on as you enter. You will need to ensure that the switch is in the "ON" position for any of the light switches to work. Click here for more tips
Housekeeping will remove the garbage and recycling on your scheduled cleaning day. To maintain the freshness of your suite and to prevent insect activity, we ask for your cooperation in removing your garbage and recycling regularly throughout the week. The garbage chutes are centrally located in the corridor on each floor. In consideration of other residents, the chute is to be used between the hours of 8 am and 10 pm. Extra costs may be incurred if excessive amounts of garbage or recycling are left for Housekeeping to dispose of. To facilitate proper cleaning of your suite, please remove all refuse and recycling materials (glass, plastic, tin and paper) from your suite on a regular basis. Recycling and Organic items can also be taken to the garbage chute on your floor to be disposed of correctly by using the bi-sorter. One Old Mill uses a two component sorter that is incorporated into a single waste/recycling chute. Each floor has one intake door equipped with 2 option buttons that can be set for one of two categories: recycling or garbage
Do not let water accumulate or sit on the floor. Water can cause damage very quickly. Clean any water spills immediately. If you have a leak, report it immediately to your Guest Services Representative. Keep the plastic shower liner inside the bathtub during a shower and leave it there until it has completely dried. There are NO floor drains in the bathrooms. There is a bath mat on the side of the tub to stand on after stepping out of the tub. There are no exhaust fans in the bathrooms and instead Hullmark offers an Energy Recovery Ventilator. A switch is located in each bathroom and it is important to keep this system on at all times.
The ERV system is an innovative system that allows better air-quality by delivering fresh air directly into your suite. It is controlled by the wall mounted touch pad in the bathroom. There are 4 modes - 20, 40, 60 minutes and complete OFF. Each time you press the button the system will switch between the settings. The ERV system is ONLY to be turned off for maintenance. DelSuites is responsible for the regular maintenance of this unit.
When flushing the toilet, hold the handle of the toilet long enough to completely clear the bowl. Please be mindful of the amount of toilet tissue used. If the toilet is clogged, use the plunger. It is placed beside the toilet in the main bathroom of each suite. If the water level continues to rise, turn the water supply OFF immediately and place towels on the floor to absorb any water that flows over. The water supply valves are located behind the toilet. In most cases, using the plunger will clear blockages. If you continue to have problems, contact your Guest Services Representative immediately. Charges may be incurred if a plumber is called and the issue was a result of guest mis-use or carelessness.