Le Livmore (English)

Housekeeping

At DelSuites, we aim to make your stay as comfortable as possible. Our bi-weekly housekeeping service is designed to help you maintain a clean and welcoming space. Your scheduled cleaning day is listed in your Arrival Letter.

Our housekeeping attendants do not work at every property daily, and schedule changes are handled on a case-by-case basis. To help maintain a comfortable and enjoyable space, we encourage guests to keep up with basic cleanliness between housekeeping visits. If extra cleaning is needed beyond our standard service, additional fees may apply.

What’s Included in Your Housekeeping Service

If you wish to launder any provided linens between housekeeping visits, we recommend washing whites separately to maintain their quality and prevent discoloration. To ensure longevity, please refrain from using DelSuites linens for cleaning purposes. Any stains or damage beyond normal use may result in additional charges.

• Dishwashing – Please wash and store dishes after use.
• Appliance Cleaning – Wipe down kitchen appliances as needed.
• Personal Item Organization – To ensure a thorough and efficient cleaning, we kindly ask guests to organize their personal belongings, allowing our team to clean more effectively.
• Daily Garbage & Recycling Removal – Please dispose of waste regularly between housekeeping visits.
• Personal Laundry – Laundry facilities are available for your convenience.
• Balcony Maintenance – We kindly ask guests to maintain the cleanliness of their outdoor space for a pleasant experience.
• Kitchen Linens & Toiletries – Fresh linens and supplies will be replenished during scheduled housekeeping service.

For any special requests or concerns, please contact Guest Services we are always delighted to assist you.

Housekeeping Guidelines

For the safety of your belongings, housekeeping staff will not handle personal items. To ensure a thorough cleaning, we kindly ask that surfaces be kept clear of personal belongings and clutter. If your bathroom includes a medicine cabinet or drawers, we recommend storing toiletries in these areas. If personal items are left on the bed during service, fresh linens will be left in the suite for you to replace.

Please inform DelSuites if you are using your own linens. While we will do our best to avoid removing them during cleaning, occasional mistakes may occur. Housekeeping may dispose of any food or drink debris; if you wish to keep items such as fruit on the counter, please place them in a container or store them in a cupboard on cleaning day to avoid any confusion.

If there is any uncertainty regarding your belongings, items will not be touched, and a member of the Guest Services team may contact you for clarification. Should you have any questions about our housekeeping procedures, please do not hesitate to reach out.

Maintenance

For any maintenance requests, please contact DelSuites at montreal@delsuites.com. We kindly encourage you to report any issues promptly so our team can address them as quickly as possible and ensure your continued comfort during your stay.

Climate Control Troubleshooting

To change the temperature settings on your thermostat in your suite, please follow these steps:

• Turn off both/single HVAC systems.
• If flashing - and error is device (01, 02 -) or control failed then - check to see if switch and breaker is on on the FCU / HVAC Unit itself
• NOTE! Only a certified technician should touch the HVAC unit – although these step may work in their absence – touching the HVAC unit is at the risk of the user. The only switch on the HVAC unit listed here is the ON/OFF switch and nothing else.
• Turn off all HVAC devices (ensure HVAC breaker is on)
• Then refresh HVAC device (see below for refresh steps)
• Turn HVAC device(s) on and refresh HVAC again from wallpad, the HVAC icon(s) will pop back on.

Troubleshooting

• Refresh steps - 2 steps -do it once when the HVAC is turned off and again when it's turned on
• Step 1: Ensure that in the fuse panel, the FCU breaker/s are turned on
• Step 2: On the wallpad:
• Click on Apps
• Click on Settings
• Click on User Configuration
• Click on Refresh Devices for HVAC
• Click OK twice and allow the wallpad about 30 seconds to refresh connection with the FCUs

After both refresh steps are done:

• Go back to the home screen of the wallpad and check if both thermostats are displaying and functioning properly.
• If still not displaying properly, restart the wallpad

If there is still an issue – you will need the HVAC unit to be serviced by a specialized HVAC technician – please see reach out to Guest Services to schedule this service.
*Please note* if there is a lag time for service recovery, please turn off your HVAC unit, then turn it back on. If it can't reach the wallpad, it will revert to 20 degrees.
Also, SmartONE integrates with your community’s HVAC system. HVAC units are separate entities from SmartONE.

If you have any problems with your heat or A/C, please contact Guest Services

Appliances

Do not leave the stove unattended when cooking.

Clean spills as they happen.

Do not leave the suite when the dishwasher or washing machine is in operation.

Watch for and report any leaks immediately.

Use the appropriate soap for the dishwasher and washing machines.

Using the incorrect soap can cause the machines to overflow and leak as well as costly service calls.

Leave the dishwasher and washing machine doors open slightly when not in use so air can circulate, preventing odours and mildew from forming.

Clean the lint trap inside the dryer after each use as this can be a fire hazard. The lint trap can be found on the inside at the front of the machine.

Energy Conservation

We ask that you turn off lights and the television when not in use or if you leave the suite. Additional charges could apply for higher than average consumption of electricity.

Waste Management and Recycling

Each floor is equipped with a disposal room for your convenience. Please ensure that all garbage is securely wrapped before being deposited down the chute. Out of consideration for your neighbors, we kindly ask that the garbage chute not be used between 10:00 p.m. and 8:00 a.m., and that no garbage is left on the floor of the chute room. Large bags must be disposed of in the dumpsters located on the ground floor near visitor parking. For safety reasons, do not place burning materials, flammable liquids, or aerosol cans into the chute.

Recycling facilities are also available on each floor; however, materials must be properly prepared. Please break down all recycling before placing it in the appropriate area, and refrain from putting cardboard boxes, bottles, or cans down the chute. Dedicated recycling room for larger items are located on ground floor near visitor parking, and all boxes must be flattened prior to disposal.

Water

Do not let water accumulate or sit on the floor. Water can cause damage very quickly.

Clean any water spills immediately.

If you have a leak, report it immediately to Guest Services.

Keep the plastic shower liner inside the bathtub during a shower and leave it there until it has completely dried.

There are NO floor drains in the bathrooms.

There is a bath mat on the side of the tub to stand on after stepping out of the tub.

Toilet Issues

When flushing the toilet, hold the handle of the toilet long enough to completely clear the bowl.

Be mindful of the amount of toilet tissue used. If the toilet is clogged, use the plunger. It is placed beside the toilet in the main bathroom of each suite.

If the water level continues to rise, turn the water supply OFF immediately and place towels on the floor to absorb any water that flows over.

The water supply valves are located behind the toilet. In most cases, using the plunger will clear blockages.

If you continue to have problems, contact Guest Services immediately.

Charges may be incurred if a plumber is called and the issue was a result of guest mis-use or carelessness.