Le Livmore (English)

Mailing Address and Parcel Delivery

1180 Rue de Bleury, Montreal, Quebec H3B 0H2

Mailboxes are conveniently located on the ground floor. Please ensure your mailbox number is included in your address. This information can be found in your automated arrival letter.

For oversized deliveries, we kindly ask that you meet your delivery driver or retrieve your package from the parcel room as soon as possible. As storage space is limited, the parcel room cannot accommodate large volumes of oversized packages.

To help keep the area clean and accessible for others, please do not leave garbage or empty boxes in the parcel room. Kindly dispose of these items in the designated waste and recycling areas.

For added convenience, Snaile provides secure courier access and package storage at Le Livmore, with parcels delivered directly to smart lockers in the parcel room. Once registered, you will receive a notification with instructions on how to retrieve your package. To use this service, please register at https://snailelockers.com/signup.

If you experience any issues registering, feel free to contact us and we will be happy to assist by sending you an invitation. When placing orders, always include your suite number to avoid delays.

For furniture deliveries, please note that an elevator booking is required. Kindly reserve your preferred time slot by contacting Guest Services at Montreal@delsuites.com.

Food Delivery

For your convenience and safety, we kindly ask that all food delivery drivers leave orders with Security and notify you upon arrival. Deliveries directly to suites are discouraged and may only be possible if you provide the delivery service with your entry phone panel number to grant building access. This policy applies to both food deliveries and packages.

Non-Smoking

To ensure a comfortable environment for all residents and guests, Le Livmore and DelSuites are non-smoking properties. Smoking is strictly prohibited in all suites, on balconies, and in any indoor or common areas. Failure to comply with this policy may result in additional fees and applicable cleaning or damage charges.

Suite Access/Security Information

Please note that Security is unable to grant access to your suite if you forget your fob. For your convenience, you can lock and unlock your suite door, as well as the building entrance, using the SmartONE app. Please refer to the SmartONE instructions below for details.

Unlike a hotel room, your suite door does not automatically lock when closed. When leaving your suite, be sure to lock the door manually by waving your hand over the keypad from the outside and wait for the "Closed" notification to appear on the panel.

For any issues related to suite access, please contact DelSuites directly. While DelSuites manages your suite, the building itself is managed separately. Security and Property Management personnel are not employed by DelSuites and are therefore unable to assist with non-emergency guest inquiries. Access to your suite is restricted to authorized DelSuites personnel, as well as Property Management or Security staff when conducting regular maintenance or responding to emergencies. Whenever possible, advance notice will be provided for any required building maintenance. Please watch for notifications posted in elevators and common areas, as well as communications sent by email or delivered directly to your suite.

Fire Alarm and Safety Procedures

If the fire alarm sounds, listen for announcements and instructions from security/building personnel. Once the Fire Department arrives and assesses the situation, further updates will be provided.

If you choose to leave your suite, first check your door for signs of heat or smoke. If it is safe to do so, open the door carefully. If no smoke or fire is present, close and secure the door behind you, take your keys, and proceed to the nearest exit using the stairs. Elevators will not operate during a fire alarm. If your suite door is hot or smoke is present, do not open the door. Soak towels with water and place them along the base of the door to help prevent smoke from entering. If possible, fill the bathtub with water. Contact Security at 438-978-4536 or 1-833-330-7030 or call 911 and advise them of your location.

Once the situation has been assessed, a follow-up announcement will be made with further instructions or an all-clear notification.

In-Suite Smoke Alarms

If your in-suite smoke detector is triggered, please keep your suite door closed, as opening it may activate the building’s fire alarm system. If the alarm is caused by cooking, turn off the heat source, switch on the stove fan, and, if needed, open a balcony door or window to improve air circulation. Security may contact you to assist with resetting the alarm panel. Please contact DelSuites if there is any damage to report.

Smoke detectors, fire alarm speakers, and related safety devices must remain connected and unobstructed at all times. Disconnecting, tampering with, or disabling any fire safety equipment is strictly prohibited and may result in applicable fees, damage charges, and restoration costs.

Apartment Contents

Your suite has been thoughtfully equipped for your comfort. The following is an inventory of the items provided in your suite for your reference:

Furniture Placement

The furniture in your suite has been carefully arranged to provide optimal comfort and functionality. Any relocation of furniture requires prior approval and must be completed in the presence of a DelSuites representative. Special requests may be considered on a case-by-case basis.

To help protect the suite from damage, guests are not permitted to hang additional items on walls or relocate existing wall art. Furniture should not be dragged or pushed, as this may damage both the furniture and flooring and could result in additional charges.

Damages and Missing Items

A thorough inspection of your suite was completed prior to your arrival to ensure it is in excellent condition and that all furnishings, appliances, and household items are present and in good working order. We kindly ask that you take a moment to review your suite upon arrival and notify our office of any deficiencies or concerns.

If any items are accidentally damaged during your stay, such as glassware or other household items, please let us know promptly so that we can arrange for repair or replacement as needed.

Upon departure, a final inspection will be conducted to document any damages or missing items. Should any issues be identified, DelSuites will notify you and advise of any applicable repair or replacement charges.

Personal Items and Insurance

Our suites are designed to provide comfortable temporary accommodation; therefore, we are unable to accommodate additional personal furniture. If you are between homes, we kindly ask that you arrange alternate storage for any large containers or boxes beyond your luggage.

Please note that personal belongings are not covered under DelSuites’ contents and liability policy. While your existing home insurance may apply, if you do not currently have coverage, we recommend contacting an insurance provider to arrange temporary protection for your belongings, as DelSuites cannot be held responsible for personal items.

Departure

You will be contacted 14 days prior to your scheduled departure date to confirm whether you plan to depart as scheduled or extend your stay. A departure notice will also be provided during your final scheduled cleaning before departure.

Check-out time is 10:00 AM. If you require a later departure time, please notify us as soon as possible. While we will do our best to accommodate your request, late departures are not guaranteed. If you require the loading dock for a moving truck or need to reserve the elevator to move larger items, please contact your DelSuites representative in advance to make the necessary arrangements.

Before departing, please check all drawers, closets, and storage areas for personal belongings. We also ask that you remove all food items from the refrigerator, freezer, and cupboards, and dispose of any garbage and recycling in the designated areas.

Additional charges may apply if extra cleaning, repairs, or time are required to restore the suite to the condition it was in upon your arrival.

When you are ready to leave, secure the suite and deposit the keys into the envelope you were given when you received your departure notice. Extra envelopes are available in the suite. Follow the departure directions for returning the keys. 

Any lost and found items left behind in the suite will be held for 3 months only. We will make every effort to contact you if anything is left behind.

Extending or Shortening Your Stay

14 days notice is required to cancel a reservation, depart earlier than scheduled, or change arrival to a later date. Extensions are not guaranteed.

Family-Friendly Amenities

DelSuites offers a selection of cribs and child safety essentials to help make your child’s stay safe and enjoyable. Available options may include balcony door latches, highchairs, play mats, and cribs.

While many child safety essentials may be provided at no additional cost, fees may apply for select rentals, such as cribs and highchairs. Please contact your Guest Services Representative for more information.