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About DelSuites

Career Opportunities

Operations – Guest Services Coordinator

  • Job Type: 15 month Maternity Leave Contract
  • Start Date: December 1, 2016
  • Location: Toronto, ON, CANADA

DELSUITES, a division of TRIDEL, is a young and dynamic company rapidly growing to become the largest and most highly recognized corporate housing provider in the Greater Toronto Area. DelSuites manages extended stay furnished condominiums, as a hotel alternative in residential buildings across Toronto, North York, Mississauga, Etobicoke, Scarborough and Markham. For more information, please visit

Reporting to the Director of Guest Services, The Guest Services Coordinator will provide the highest and most consistent quality service to our guests. Respond to guest inquiries in an accurate and timely fashion and ensure suites are maintained to the DelSuites standard through regular inspections. The duties and responsibilities include but are not limited to:


  • Respond to guest inquiries and trouble shoot issues, providing follow up
  • Regular suite inspections – identify any issues and schedule repairs as needed
  • Work closely with Housekeeping – implement new initiatives, training
  • Purchasing suite contents/guests requests, including groceries
  • Coordinate requests for current and future guests with Sales/Reservations/Housekeeping
  • Ensure locker areas are neat and accessible, inventory up to date
  • On Call Rotation (7 days approximately every 10-11 weeks)


  • SMART Goals – set and complete goals annually
  • Invoice Management – ensure invoices are received, are accurate and allocated to proper accounts
  • New Suite Set ups/Suite removal – coordinate necessary trades/cancel services/elevators
  • Assist Maintenance with scheduling repairs as required
  • Contribute to and attend team and housekeeping meetings
  • Create and manage spread sheets to track information & provide to sites/guest/housekeeping
  • Plan and lead training/information meetings

The ideal candidate should have/be:

  • Strong Customer Service Background
  • Knowledge or experience in any of the following areas is a definite asset: Hospitality Industry (Front Desk/Housekeeping), Extended Stay Hotels AND/OR the Corporate Housing/Temporary Accommodations Industry
  • Strong verbal and written communication and organizational skills
  • Strong computer skills
  • Ability to work within a fast paced environment with minimal supervision and work well under pressure
  • Detail-oriented and professional attitude
  • Resourceful, motivated and shows initiative
  • Strong problem solving skills
  • A flexible and professional attitude
  • Ability to work as part of a team
  • Reliable vehicle including a valid driver’s license – This job requires the candidate to drive to Scarborough, Markham, North York, Mid-town, Etobicoke, Mississauga, Brampton and Oakville

If you are interested in this exciting opportunity based in Toronto, Ontario, please send a cover letter and resume to

We invite all qualified candidates to apply. We thank all those who apply. Only those selected for an interview will be contacted.