About DelSuites

Career Opportunities

Position:                Inside Sales Executive
Job Type:               Sales, Front Office, Guest Services
Start Date:             Beginning of/Mid-November
Location:               Toronto, ON, CANADA

Reporting to the Inside Sales Manager, the Inside Sales Executive will provide the highest quality of service to our clients/guests consistent with DelSuites Inc. Standard Policies & Procedures.  Inside Sales Executives at DelSuites are responsible for servicing high-volume corporate accounts, as well as handling web, e-mail and phone inquiries from prospective and repeat clients/guests.  Working with our outside sales team, Inside Sales Executives also assist in generating business from new and current corporate accounts.  General duties include, but are not limited to:  

• To manage a busy inbox and ensure all e-mail filing is up-to-date

• To respond to and manage reservation requests via e-mail, phone, 3rd party websites and the DelSuites website

• To follow up with pending reservation requests on a daily/weekly basis

• To initiate and participate in occasional meetings with clients

• To participate in occasional industry/networking events

• To input, manage and amend reservations through our Property Management System

• To use our CRM program to manage existing and potential corporate accounts 

• To be flexible when rotated within any other departments of DelSuites as assigned, performing all duties and tasks as per the department’s Master Task List

• To be fully conversant with all services and facilities offered by DelSuites, and to have the ability to sell the DelSuites difference to prospective clients/guests  

• To promptly follow up on client/guest comments and complaints

• To be aware of availability and strive to obtain maximum occupancy 

• To ensure that all departmental reports and correspondence are completed punctually and accurately

• To have a good working relationship with other colleagues and departments  

• To participate in after hours On-Call duty several times per year

The ideal candidate should have/be:

  • 2 years plus Hotel / front desk experience
  • Excellent communication skills - verbal and written
  • Results oriented and can work in a fast-paced environment
  • Proven track record of customer service excellence

What DelSuites Offers:

  • Competitive salary with eligibility for annual bonus
  • Continuous Personal & Professional Development
  • Motivating Environment

If you are interested in this exciting opportunity based in Toronto, Ontario, please send a cover letter and resume to recruiting@DelSuites.com

We invite all qualified candidates to apply.  Only those selected for an interview will be contacted.