Delsuites' Blog

Announcements, Customer Service Experience

DelSuites Celebrates 2021 TripAdvisor Travellers’ Choice Award

October 21, 2021

The DelSuites mission is being there for our guests: bringing you stable, luxurious furnished Toronto short-term rentals to enjoy worry-free.

As travel changed in 2020 in response to COVID-19, we’ve kept up that goal of being there—whether you’re local or international, here for a month or a year—as the world shut down in response to COVID.

DelSuites is pleased and proud that that unprecedented work has been recognized by the TripAdvisor.ca 19^th Annual Travellers’ Choice Awards: the guest-voted award for hotels, hospitality providers, and attractions millions of TripAdvisor users agree “consistently deliver fantastic experiences to travellers around the globe.”

TripAdvisor is the world’s largest travel discovery platform, connecting 463 million travellers a month with reviews, accommodations, bookings, reservations, and rates.

DelSuites takes a place among winners from six continents and 83 countries as a standout provider in the top ranks of TripAdvisor’s almost 9 million listed businesses. The award is based on consistently excellent user reviews and high guest ratings across all of our Toronto locations.

The DelSuites team is happy to receive this honour for the seventh year in a row. But we’re especially celebrating because of this year’s challenging circumstances: the first year TripAdvisor’s annual travel industry ratings were collected under the impact of the global COVID-19 pandemic.

As much international travel ground to a halt, our guests booked room nights to help or comfort loved ones, stay close to their essential workplaces, protect family members at higher risk, and navigate a year of uncertainty.

Our dedicated team was called upon to not just provide our guests with a comfortable, friendly welcome, but adjust nimble booking policies, offer stability in unstable times, and create safety precautions they could rely on when a place to call home meant more than ever.

“The hospitality industry has been hit extremely hard, including DelSuites,” said DelSuites Marketing Manager Suelyn Bloye. “We rely on visitors from all over the world, and with Canadian borders closed to all non-essential travel this had a huge impact on our business. Despite these challenges, we have pushed through and supported our guests through uncertain times. We are honoured to be recognized directly by them for excellence in hospitality, service, quality, and customer satisfaction.”

We are incredibly proud that we could rise to this unprecedented challenge and provide our guests with not just comfort, but safety precautions they could rely on and the welcome of a true Toronto community.

DelSuites is excited to continue our record of excellence with TripAdvisor—seven Certificates of Excellence since 2014—and extend the pride we take in consistently creating a welcome for our guests into 2021.

Any day, anytime, we at DelSuites are ready to welcome you to Toronto and be your home away from home in one of the world’s most unique, diverse, and dynamic cities.

Announcements, Giving Back

DelSuites Builds Community With Rapid Rehousing Initiative Donation

September 19, 2021

DelSuites understands how important it is to have a comfortable, safe place to call home. Every day, we go above and beyond to make sure travellers from around the world can step through our doors and relax, knowing we’ve done the rest.

That’s why we’re deeply proud to have donated ten full and six partial sets of modern, stylish furniture—a gift worth $55,000—to the City of Toronto’s Rapid Rehousing Initiative: the city’s primary program for helping chronically homeless Torontonians find stable, permanent homes.

This contribution builds on our April 2020 donation of almost 25 apartments’ worth of furnishings to City of Toronto housing programs—a partnership that proved DelSuites hospitality can make a difference that lasts.

More than bare walls or a bandaid solution

The City of Toronto established its Rapid Rehousing Initiative in April 2020, as part of the response to COVID-19. This coordinated approach to public health and fighting poverty offers help to the people who need it most, by permanently housing people who have experienced chronic homelessness.

Recognizing how disproportionately COVID-19 would affect people without homes, the City of Toronto launched a collaborative effort between 20 city agencies, local non-profits like the Toronto Furniture Bank, and the City’s Follow-Up Supports program in March 2020.

By taking a complex, systemic view of what makes homelessness happen, the Rapid Rehousing Initiative helps Torontonians who have repeatedly been without a home not just find one in their own downtown neighbourhoods, but keep that home—and overcome the greater obstacles they’re facing. Furniture, housewares, and lease assistance are provided to give each participant a stable start—one where they can not just survive, but thrive.

Through the City’s Follow-Up Supports program, neighbourhood-based community agencies provide programs, resources, and social supports tailored to help each participant stabilize their future.

In 2020, the Rapid Rehousing Initiative helped 459 people—singles, couples, and families—move into permanent and fully furnished housing.

Phase two of the initiative started in January 2021, bringing 450 more units into the program. 160 Toronto families have already moved in, keys in hand, since June 1, 2021—and set themselves on the path to a better future.

Making a real impact in our community

Our April 2020 partnership with the City of Toronto showed us how much impact stylish, durable furniture can make when you’re starting fresh. Good dishes mean your favourite home cooking; a comfortable couch means time with friends and family; and modern, attractive ready-made décor means an instant boost to dignity.

Starting with a space that’s not just four walls, but a home doesn’t just let people save for education, family, or their future—it creates the place where we can be at peace, feel proud, and flourish.

Having seen the lasting effects of a comfortable space on our neighbours’ lives, we’ve targeted this newest donation to do the most good: help ten households move from living precariously into homes they can take pride in, with fundamentals that were made to last.

As Toronto’s groundbreaking housing program grows, DelSuites will be there to show we know a welcome is something you build every single day—and a welcome is for everyone.

Learn how you can help

Our cities become communities when we all pull together. Learn how you can help bring every Torontonian a safe and stable home at www.toronto.ca/donateTO.

Business Travel, Downtown Toronto

Splashing Back Into Business Travel: What You Need to Know

July 30, 2021

The lively city of Toronto is finally opening up as COVID-19 restrictions are being lifted by local governments. Much like other major cities around the world, business travel is going up in demand as a result.

However, a “business trip” doesn’t have to be all work despite what you might think. If you choose the right rental provider, most of the heavy stuff will be off your plate so that you can enjoy everything the city has to offer.

Corporate Stays & Business Travel Are More Than Just a Dormitory

DelSuites wants to redefine the notion of “corporate housing.” We believe that your short-term rental should alleviate any stress of the workday, not add to it. DelSuites renters have come to expect features like:

A welcome package. It contains basic starting items like toiletries, soaps, and other needs.
Room features. There’s a fully equipped kitchen, a washer and dryer room, an intrusion alarm system for home security, and multiple utilities at your disposal.
Entertainment. Get ready to unwind during off-hours with our HD television package and large flat screens. Don’t forget about the DVD and stereo system in case you want to bring that next season of your favorite show. Our smart TVs are also compatible with Netflix and other popular streaming apps.
Outside amenities. Now that they’ve opened up again, why not take advantage of all the gymnasiums, swimming pools, and even bowling alleys during your stay?

Of course, one of the best features is the price. DelSuites is actually less expensive than many of the hotels around the area.

The Next-Best Thing to Your Home Office

Now that working from home has never been easier, it’s not uncommon for professionals to have home offices. Our designated work desks available in most suites have a minimalistic design that will help you stay focused on the task at hand.

Never fear being disconnected. We have upgraded, secure wireless Internet alongside local and long-distance calling within the US and Canada. It’s practically the next-best thing to your home office.

A Positive First Impression

We believe the first few hours of move-in are extremely important. That’s why we always make pre-arrival inspections to ensure the room is working exactly as intended before you even get here.

Don’t worry about struggling to find a parking spot in the busy city either. DelSuites offers underground, indoor, and other secure parking options.

There’s also our pre-arrival grocery shopping service. Do you want to focus on move-in and don’t have time to pick up essential groceries first? Let us know, and we’ll have them delivered directly to your fridge and pantry. Delivery dates are perfectly aligned with move-in so that the food stays fresh.

Talk to your dedicated account manager to walk you through the customer-focused reservation process.

Your Health Is Our Priority

COVID-19 may be ending, but you can never be too careful. DelSuites is dedicated to our Enhanced Hygiene Practices and Protocols:

Virtual tours are offered to prospective guests in lieu of physical visits.
Housekeeping services always use disinfectant cleaners with bleach. We use a special bathroom bleach that kills 99.9% of bacteria as well as a spray cleaner with bleach for protection against germs, viruses, and fungi among others.
Staff members are given personal protective equipment like masks and gloves.
They also go through a daily Self-Assessment Health Check and are asked to stay home if they experience any symptoms.
New linens and towels are available in your suite upon request to supplement standard laundry services.
The garbage disposal procedure respects social distancing.

Need additional resources? Get in touch with Toronto Public Health for all your needs.

Find Out How Easy Business Travel Can Be With DelSuites

As far back as 1998, DelSuites started off helping single families find beautifully crafted homes throughout the city of Toronto. Today, our teams are still continuing that tradition in one of Canada’s most lucrative and active cities.

Get in touch with us today and find out why so many of our previous clients recommend us on platforms like TripAdvisor, Yelp, and LinkedIn.

Business Travel, Downtown Toronto, Downtown Toronto Condos, Toronto Condos

What Our Dedicated Guest Services Can Do to Make You Feel at Your Home Away From Home

July 23, 2021

We’re finally coming to the end of the COVID-19 quarantine, and that means that public events, restaurants, theaters, and rental properties can safely open up again. There’s no better time to get that business trip you’ve been wanting to schedule for all this time.

Toronto is the perfect place to get started. You have a ton of lucrative opportunities in such an active and lively city. Restrictions have recently been lifted in the area, and many building amenities have opened up as well. Scheduling a rental doesn’t have to be a headache, so take the time to make your stay a comfortable one.

DelSuites has been serving the short-term rental market in Toronto and other surrounding areas. We have a dedicated Guest Services team designed specifically to make our properties aligned with the high standards of our guests.

Pre-Arrival Services

First impressions matter, so we always have a “Points of Perfection” inspection to make sure everything is working as intended before you reach the room. We offer pre-arrival packages for all our new stays as well that contains:

Directions to the property
Confirmations for your reservations
Any special requests you’ve made

Grocery Service

One of the first things you do in your new place is to purchase groceries. To take some manual work off your plate, let us bring them to you directly when you move in with our pre-arrival grocery service! The cost will be conveniently added to your standard invoice. Delivery will be coordinated with move-in and be added directly to the fridge so that foods remain fresh when they reach you.

DelSuites also strategically selects our locations so that you’re always near a grocery store, some of which may be open 24/7. Ask Guest Services for recommendations and directions.

Too busy or need to focus your time on other things than just groceries? No problem! Get in touch with us for easy shopping at your convenience. You can also use other popular grocery delivery services like Instacart or Gateway.

During Your Stay

We firmly believe that our job doesn’t end on the move-in day. Guest Services will continue to ensure everything runs smoothly for our guests. That’s why there’s a welcome message in the first few days to check on your satisfaction. Need anything specific or want an in-suite orientation? Just ask about our services (additional charges apply). Some of what we offer includes:

Housekeeping to keep the room in perfect shape every time you get home.
Airport transportation. Make travel easier both to and from the rental.
Family services. Bringing the kids? We have cribs, playpens, and other useful touches.

In fact, don’t be afraid to ask whenever you want, even after hours. Our On-Call Manager is available during fires, floods, lost keys, and other emergencies.

Health and Safety

We’re not quite out of the woods yet when it comes to COVID-19. We’re committed to the safety of our guests, no matter how big or small the risk is.

Extra linens and towels are available in your suite. You also have a washer and dryer to refresh them.
Isolated garbage disposal. Check your arrival package for information on how we dispose of trash with maximum sanitation precautions.
Virtual tours are offered as an alternative to a physical visit. Just ask our Sales Team by video chat or phone call.

Need additional resources on COVID-19? Toronto Public Health and Telehealth Ontario have ample resources available.

Turn Short-Term Renting From a Chore Into a Delightful Experience

In such an active and populated city as Toronto, finding the right short-term rental property can be a challenge if you don’t know whom to turn to. For all your business travel needs, DelSuites is here to make things easy.

Ever need something extra, or is something not quite right? Our Guest Services are ready to take care of it right away. Ask us about new openings today.

Downtown Toronto, Our Blog, Toronto Condos

How Digital Technology Enhances Your Property Rental Experience

July 19, 2021

Toronto is finally recovering from the COVID-19 pandemic, and local governments have allowed businesses to reopen safely. Traveling might be back on the table for many professionals too, so it’s not uncommon anymore to seek short-term rentals in the Toronto area. Best of all, many building amenities like gymnasiums (such as fitness centres and swimming pools with additional safety protocols) are starting to reopen as well.

It’s an excellent time to jump back into the world of short-term business rentals in the lively and active city of Toronto. We thankfully live in a world where new technologies make the rental experience far less of a headache than it used to be.

DelSuites has taken advantage of these digital tools to enhance the customer journey of our renters. Now that business rentals are starting to rise in popularity again, it’s time to see them in action.

Booking Online

The days of seeing a rental in a paper brochure and then calling to check whether the rooms are booked are over. Online platforms for rental properties can show you all the up-to-date room rates and vacancies instantly.

Internet listings also contain high-quality pictures and descriptions with lists of amenities to make the decision easier. Effortlessly fix up your itinerary through built-in map functions.

You can book directly through the DelSuites online portal that’s available 24/7. Whether it’s day or night, we can make that last-minute booking job an easy one. You don’t have to wait for opening hours to secure yourself that vital spot.

Flexible Stays

Digital management of our properties and tenants allows us to offer more flexibility than ever before regarding stays. You only need to provide a 5-day notice if you wish to depart, and rentals are handled on a month-to-month basis.

Digital Agreements

Signing an agreement doesn’t require you to drive to an office. Go digital and use your own personal devices to sign contracts online. From the comfort of your own living room, skip the paperwork and go green with online digital agreements.

Online documents are also much easier to organize and keep secure. Important files can be accessed from almost anywhere, including your smartphone.

Online Payments

Business professionals want to stay focused on the task at hand, even when traveling. Paying rent then should not be a hassle. Modern solutions let renters pay remotely without having to stop by the office in the lobby or bother with sending in a check.

Instant Communication

Ever want to talk with your housing provider, but are not sure how to align your schedules? Keeping in touch with the DelSuites team is one of the best ways to ensure an optimal living experience. Guests can quickly share information about changes to services, emergencies, and other matters.

In the other direction, guests can file maintenance requests online and will receive updates conveniently. At any time of day, messaging the property directly helps prevent miscommunication and makes handling issues easy.

Check Out the DelSuites Difference

Give yourself the best environment to get the job done right. Whether your next business venture brings you to downtown Toronto or any of the surrounding areas, DelSuites is the team to call for the best rental experience within your budget.

We use the best technologies to streamline the process for you, and we even offer additional services like pre-arrival groceries that get delivered to your door.

Find out why so many reviewers on TripAdvisor, Facebook, and Yelp love our services so much by getting in touch today.

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